Book Hertz hire cars in Santa Rosa

Santa Rosa, CA, United States
Sep 27 — Oct 4
Santa Rosa, CA, United States
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Santa Rosa

Overall rating5.8 OkayBased on 78 reviews
Cleanliness
6.4
Comfort
6.0
Overall
5.6
Pick-up/Drop-off
5.5
Value for money
5.6

Recent reviews

Traveller rating
11
1
3
7
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Find reviews that mention:
4.0
Pros:We had to rent a car on short notice, and Hertz had the lowest price.Cons:The pick up frustrating. Hertz opens at 8 am, so we arrived 15 minutes early and waited with another customer till then. 8 am came and went, the customer service rep finally appeared at 8:10 from the back to help without an apology for making us wait and ear-buds still in her ears. Wow was that shitty. The drop off was even worse. We were in line again this time there were 3 people behind the counter but only one was helping customers, the other two didn't even try to help. The crazy thing was a Fed Ex guy was clearly waiting to pick up a package and they made him wait in line too. He requested the package and all three Hertz employees went into the back to find it. I think there's a joke in there some where. However, I felt that the joke was on me I will never rent from them again.Reviewed Jul 16 2017
review fromkayak
6.4
Cons:Kayak let me book a Hertz rental at Santa Rosa airport which does not have a hertz location. It’s been closed for a few months. I had to go to the Santa Rosa Avenue location instead. This caused a hiccup in my entire travel plans.Reviewed Nov 17 2020
review fromkayak
10.0
Pros:The truck was awesome and so was the agent!Cons:I cant think of anything else!Reviewed Nov 5 2020
review fromkayak
10.0
Pros:Yes!!!Cons:No!!!Reviewed Oct 9 2020
review fromkayak
4.4
Pros:The staff was great. They arranged our after hours pickup at the Elmira NY airport at 10pm last night, 5 hours after the Hertz counter closed.Cons:We were horrified to discover fa partly full McDonalds drink cup and some paper napkins in the back seat. Normally, we wouldn't much mind. But these are covid times. We were horrified that the car had not been cleaned carefully, and obviously could not claim to have been disinfected. We drove home last night worried all the way about being in that car. Unclean car is really unacceptable in these times.Reviewed May 28 2020
review fromkayak
2.0
Totally DisgustedCons:I was visiting another state. When I went to pick up this car, there was no Hertz Car Rentsl at the address given. I had a lengthy phone conversation with your CS people who promised to cancel the reservation. I had no choice but to go to the airport and rent a car. Now I see that the charge went through for the initial rental and, so I have paid TWICE for a car rental. Obviously, I am not happy with this service and would not use it again or recommend it to anyone. This was an error on your company’s part and the charge should be reversed. Thank you for doing the right thing.Reviewed Jan 12 2018
review fromkayak
2.0
Location Closed When I was Scheduled to pick up vehiclePros:Nothing.Cons:I had a reservation to pick up my rental car at 12:00pm on Saturday. My flight landed at 11:44am. We tried to checked in with the rental location and they were closed. Why would they accept a reservation for a time that they were not open? They were not scheduled to open again until Monday morning. They also tried to charge me for the vehicle rental although I was not able to pick up the car. Hertz corporate office was not friendly or cooperative, but I was able to convince them to credit my account for the car I couldn't pick up. They tried to charge me a cancellation fee. They should have to pay me a cancellation fee since they were the ones that did not allow me to pick up the car I had reserved in advance.Reviewed Oct 18 2017
review fromkayak
7.6
A rather frustrating pick-up experiencePros:The Santa Rosa facility is new and has nice restrooms. Good locationCons:I arrived 10 minutes before my scheduled time yesterday and was told I'd have to wait half an hour for a car to be returned for me to use. Luckily someone came in in about 15 minutes. The clerk did not ask how I wanted to pay for the gas or if I would be crossing any bridges in the Bay Area, both essential elements. He had to re-print the contract when I said I wanted to pre-pay the gas. I was finally given a flyer about the bridges, and it took another half-hour to arrange for a one-time crossing of the Golden Gate Bridge. The phones lines were all unavailable to accept a pre-payment. I had to use the web site on my phone to pay, which is unsafe. That web site took my credit card but did not provide a confirmation to my email address. The Hertz clerk gave me an address of what looked like a local check-cashing facility to go to to pay in person. This did not inspire trust, and there was a bicycle race in Santa Rosa that day that had many streets blocked, so it would have further delayed my departure. I am hoping the web payment went through and that I do not get a bill from Hertz with a large administrative fee tacked on for the single bridge crossing. There are enough issues to deal with when traveling and these inconveniences and delays seemed unnecessary and annoying. It would have been handy to have a secured web kiosk in the Hertz facility to make the bridge crossing arrangements, if these cannot be done without an exorbitant fee by Hertz. I also would have appreciated a brief introduction to the car, as it took awhile to figure out how to unmute the radio. $154 for one day is too much, especially with the inconveniences and uncertainty about what I will finally pay for one bridge crossing. The car itself, a Nissan Sentra, was clean, responsive and easy to drive.Reviewed Jul 30 2017
review fromkayak
8.0
Pros:EasyReviewed Jul 3 2021
review fromkayak
2.0
Pros:The staff at the Santa Rosa office was not overly friendly or helpful. The staff at the office in Bakersfield was nice.Cons:The 2019 Buick Encore that we rented broke down as we were traveling in the desert. Due to the broken down vehicle, our vacation plans were interrupted. We were not compensated in any way by Hertz for the inconvenience because we rented through a 3rd party and paid up front. Beware!!Reviewed Aug 5 2019
review fromkayak
5.2
Fine car, lousy customer servicePros:Car was clean and performed perfectly.Cons:Very rude clerks who refused to help me settle a question about charges. More concerned with denying responsibility.Reviewed Jun 7 2017
review fromkayak
4.8
staff at airport not helpfulCons:We accidentally booked Hertz in Santa Rosa rather than Santa Rosa airport location. When we arrived at the airport - the airport Hertz staff seemed put off /annoyed, and not helpful when we asked to switch location of rental for our convenience. We had to rush off - by taxi - to the other location before they closed promptly at noon. We thought we might not have a car at all. But made it just in time. Hertz airport staff could have worked with us better and even just been a bit nicer.Reviewed Apr 23 2018
review fromkayak

Where can I find Hertz hire cars in Santa Rosa?

2200 Airport Blvd, Hertz car hires

Address

2200 Airport Blvd

Hours

Monday11:00 - 17:00
Tuesday11:00 - 17:00
Wednesday11:00 - 17:00
Thursday11:00 - 17:00
Friday11:00 - 17:00
Saturday11:00 - 17:00
Sunday11:00 - 17:00

Phone

+1 707 528 0834

Address

1089 Santa Rosa Avenue

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 707 575 0440

Good to know

Most popular location

1089 Santa Rosa Avenue

Most popular car type

Intermediate

Top tips for hiring a car from Hertz in Santa Rosa

  • Intermediate car hires from Hertz in Santa Rosa are around 43% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Santa Rosa

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Hertz in Santa Rosa.

  • Hertz has 2 car hire locations in Santa Rosa. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes