Guest reviews
Overall rating
7,0
Good
Based on 17 reviews
Cleanliness
7,6
Comfort
6,7
Pickup/dropoff
6,7
Value for money
6,9
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
car was clean
great car
great service
car was great
returned the car
airport location
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6,0
Cons: I was told the car was in space 16 in the rental car lot. After 30 minutes of looking, and with the help of another Avis employee, I was told to look in the general car parking lot. Finally, I found it. Not happy!
review from
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3,2
Worst costumer service
Pros: Nothing
Cons: I made a reservation for 5 pm for a location but even though i got the confirmation # they closed before i got there. On phone I've been told to go to airport location cuz the car is ready for me. Over there the guy didn't want to give me any car saying he doesn't have. After 1h fighting he gave me a smaller car for a bigger price. Just beautiful
review from
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9,2
Very kind service
Pros: The service I received was so friendly and kind.
Cons: The signage indicating where the office was in the airport was not clear at all from outside of the building.
review from
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2,0
No agent- Awful Experience
Cons: When we arrived from our flight the Avis agent was not there. Agents from other rental car companies told us, and other travelers, that the Avis agent decided to go home early. We were there before the counter closed at 9:30 pm. I will never rent from Avis again!
review from
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10,0
month long rental
Pros: Great brand new Chevy malibu. Turns off when car is stops and comes back to life when break is let off - great mileage.
review from
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4,8
Pros: They closed down before quitting time. It was horrid.
review from
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9,6
Pros: The price they quote is the price you pay. In, out and you are done. Return was easy as well.
Cons: Wrong windshield wipers were installed. Had to pay for new ones. Made it inconvenient to resolve issue.
review from
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8,8
Pros: Small airport, no wait, easy transaction.
review from
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9,2
Very kind service
Pros: The service I received was so friendly and kind.
Cons: The signage indicating where the office was in the airport was not clear at all from outside of the building.
review from
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10,0
month long rental
Pros: Great brand new Chevy malibu. Turns off when car is stops and comes back to life when break is let off - great mileage.
review from
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9,6
Pros: The price they quote is the price you pay. In, out and you are done. Return was easy as well.
Cons: Wrong windshield wipers were installed. Had to pay for new ones. Made it inconvenient to resolve issue.
review from
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8,8
Pros: Small airport, no wait, easy transaction.
review from
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6,0
Cons: I was told the car was in space 16 in the rental car lot. After 30 minutes of looking, and with the help of another Avis employee, I was told to look in the general car parking lot. Finally, I found it. Not happy!
review from
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3,2
Worst costumer service
Pros: Nothing
Cons: I made a reservation for 5 pm for a location but even though i got the confirmation # they closed before i got there. On phone I've been told to go to airport location cuz the car is ready for me. Over there the guy didn't want to give me any car saying he doesn't have. After 1h fighting he gave me a smaller car for a bigger price. Just beautiful
review from
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2,0
No agent- Awful Experience
Cons: When we arrived from our flight the Avis agent was not there. Agents from other rental car companies told us, and other travelers, that the Avis agent decided to go home early. We were there before the counter closed at 9:30 pm. I will never rent from Avis again!
review from
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4,8
Pros: They closed down before quitting time. It was horrid.
review from
Other suppliers in Santa Rosa scored
Where can I find Avis hire cars in Santa Rosa?
2266 Airport Boulevard, Avis car hire
Address
2266 Airport BoulevardPhone
+1 707 571 0465FAQs about hiring a car from Avis in Santa Rosa
How many car hire locations does Avis have in Santa Rosa?
Avis has 2 car hire locations in Santa Rosa. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Avis offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes