Guest reviews
Overall rating
7,5
Good
Based on 13 reviews
Cleanliness
7,4
Comfort
7,8
Pick-up/Drop-off
7,1
Value for money
7,8
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
4
1
0
1
3
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9,6
Pros: Great staff, easy pick up and drop off, the truck was brand new and very comfortable and at a great price!
Cons: There was some broken glass in the back of the cab. Looked like the rear window broke before we rented it and it wasn't all cleaned up.
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10,0
Pros: We found the staff very friendly and easy to work with. We would definitely use them again.
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7,6
Pros: I wasn’t given the type of car that I had reserved. The staff was very unorganized and I was forced to take a vehicle that I did not want.
Cons: Get a staff that is more organized and provide this location with more vehicles.
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10,0
Best price and great customer service
Pros: Rented here because they offered the best price but was pleasantly surprised to find each of the employees seemed to grasp how important, and rare, great customer service is!
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2,0
Hertz did not honor my reservation
Pros: Nothing. I showed up to get my car. The clerk said “sorry, we had a rush on cars today and remted them all.”
Cons: The entire experience was terrible
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2,0
Not good
Cons: Did not have car or similar that we needed. Only 1 car was avail for rental on lot . Did not honor the price we were given from place we reserved thru, Car Rentals.com. No one there really knew what they were doing. Very disappointed in whole process.
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2,0
Cons: Was misinformed by phone attendant.
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10,0
Pros: Easy, staff was friendly!
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3,6
Not good
Pros: Car drove well. Local staff were nice.
Cons: Car given away 2 ours after my "after 12" reservation. When they got me a car it was smoked in, burn in seat, dirty interior, large dent in back, chipped windshield. Was offered another car for more money! Had to travel so we took the car. When talking to Hertz national they found me a car at another location but would not honor price. Put on hold and cut off several times. The people at national had sarcastic and bad attitude. The local people were very nice. The office in San Marcos was dirty, old furniture not nice. Will never use Hertz again.
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Where can I find Hertz hire cars in San Marcos?
1053 Hwy 123, Hertz car hire
Address
1053 Hwy 123Hours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |