Guest reviews
Overall rating
7,4
Good
Based on 3 978 reviews
Cleanliness
7,1
Comfort
6,9
Pick-up/Drop-off
6,3
Value for money
6,9
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
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great experience
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8,4
Pros: The value and way the car handled
Cons: The pick up was a bit disorganized and there were charges that were unexpected but then they were removed. There was also a bill at the end, but then that wasn't on the card. It was a bit confusing.
review from
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7,2
Pros: Paulette was really helpful when we picked up. The drop off was not as easy in Milan, because it wasn’t clear where to go, so we went into the store to ask but there was only one person working and a lot of people waiting. I waited 30 minutes to talk to someone and was told that I just needed to drive up to the 5th floor of garage to return.
review from
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5,2
Cons: Car not clean, car with either no pick-up nor acceleration . Had to wait in Rome because car was not ready
review from
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6,0
Pros: Staff at Fiumicino were nice but tragically slow. Longest line I have ever seen. Waited easily 90 minutes. Ridiculous
Cons: No way to call Hertz in Italy to extend reservation. Plenty of numbers but no one ever picks up. Just had to return the car late and hope for the best. Kayak confirmation number that was meant to be a hertz confirmation number was not recognized by hertz system.
review from
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4,8
Pros: Diesel renault eco system worked well
Cons: SEE ABOVE.
review from
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2,0
Pros: nothing
Cons: they told us they didnt have cars even though the reservation was confirmed
review from
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2,8
Pros: The process of finding where to go was pretty straight forward. In a big city they did well with directing you to the right direction.
Cons: I received my rental car and drove it within minutes of driving out the parking lot was pulled over for missing my front license plate. I went back to hertz and they claimed I had lost it and would just have to deal with it for the rest of the week. The customer service was horrific. DO NOT USE!
review from
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2,0
Horrible experience
Pros: They messed up the pickup and drop off and now we have no where to leave the car. Total failure
Cons: They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!
review from
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2,0
Cons: I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.
review from
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2,0
This was fine
Pros: They were fine and efficient.
review from
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10,0
Pros: Return at Rome was well marked and fast.
review from
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10,0
Pros: Drop off went smoothly. No issues.
Cons: Somewhat difficult to find but loaded waze app on phone and took me directly there.
review from
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8,4
Pros: The value and way the car handled
Cons: The pick up was a bit disorganized and there were charges that were unexpected but then they were removed. There was also a bill at the end, but then that wasn't on the card. It was a bit confusing.
review from
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7,2
Pros: Paulette was really helpful when we picked up. The drop off was not as easy in Milan, because it wasn’t clear where to go, so we went into the store to ask but there was only one person working and a lot of people waiting. I waited 30 minutes to talk to someone and was told that I just needed to drive up to the 5th floor of garage to return.
review from
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5,2
Cons: Car not clean, car with either no pick-up nor acceleration . Had to wait in Rome because car was not ready
review from
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6,0
Pros: Staff at Fiumicino were nice but tragically slow. Longest line I have ever seen. Waited easily 90 minutes. Ridiculous
Cons: No way to call Hertz in Italy to extend reservation. Plenty of numbers but no one ever picks up. Just had to return the car late and hope for the best. Kayak confirmation number that was meant to be a hertz confirmation number was not recognized by hertz system.
review from
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4,8
Pros: Diesel renault eco system worked well
Cons: SEE ABOVE.
review from
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2,0
Pros: nothing
Cons: they told us they didnt have cars even though the reservation was confirmed
review from
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2,8
Pros: The process of finding where to go was pretty straight forward. In a big city they did well with directing you to the right direction.
Cons: I received my rental car and drove it within minutes of driving out the parking lot was pulled over for missing my front license plate. I went back to hertz and they claimed I had lost it and would just have to deal with it for the rest of the week. The customer service was horrific. DO NOT USE!
review from
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2,0
Horrible experience
Pros: They messed up the pickup and drop off and now we have no where to leave the car. Total failure
Cons: They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!
review from
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2,0
Cons: I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.
review from
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2,0
This was fine
Pros: They were fine and efficient.
review from
Other suppliers in Rome scored
Where can I find Hertz hire cars in Rome?
Via Francesco Saverio Nitti 1, Hertz car hire
Address
Via Francesco Saverio Nitti 1Hours
| Monday | 08:30 - 13:30 14:00 - 18:30 |
| Tuesday | 08:30 - 13:30 14:00 - 18:30 |
| Wednesday | 08:30 - 13:30 14:00 - 18:30 |
| Thursday | 08:30 - 13:30 14:00 - 18:30 |
| Friday | 08:30 - 13:30 14:00 - 18:30 |
| Saturday | 08:30 - 13:30 |
| Sunday |
Phone
+39 068 352 0217Top tips for hiring a car from Hertz in Rome
- Mini car hires from Hertz in Rome are around 77% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Rome
What is the most popular car hire from Hertz in Rome?
Mini (Fiat 500 or similar) is the most frequently booked car hire type from Hertz in Rome.
How many car hire locations does Hertz have in Rome?
Hertz has 31 car hire locations in Rome. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Fiumicino airport (FCO)?
Yes
Does Hertz offer shuttle or airport pick-up services from Fiumicino airport (FCO)?
Yes
Does Hertz have a car hire location at the airport: Ciampino airport (CIA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Ciampino airport (CIA)?
Yes
