Car hire at Rome Fiumicino Airport

Pros: Good value.

Cons: Very difficult to find this rental office--it was in a different building than all the others and instead of Ace was called Goldcar! They also put a huge deposit on my card, which better come off.

Cons: Pick up was extremely slow at the counter. I requested the $11 per day insurance rate offered in my initial package and was told it was not available, doubling the charge for insurance. Car pick up was poorly executed. GPS was given to me in incorrect language and was not charged. Request for review of any nicks prior to leaving was declined because I had "full insurance" Check in was very smooth upon return. I would like to request the insurance be billed at $11.00 per day and a refund for the balance.

Cons: Unable to rent the car as they insisted on adding heavy additional insurance charges. Not likely to ever use them again.

Terrible worst rental experience ever

Cons: The airport office didn't have my reservation They were rude and unhelpful They tried to charge me twice the amount quoted for a different car and then told me I had to wait for it for 3 additional hours in a non air condition garage with temperatures at 95 degrees plus. I had to pay 70 Eur to go to Rome by taxi and rented a car in Rome. Shame on this company it was disgraceful

Pros: They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.

Cons: They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.

Cons: My reservation was not held for me so I needed to pay for a much larger and more expensive vehicle that I didn't need. Also, when I figured out that I needed to extend my rental reservation for another day, I had to make nearly 30 phone calls over 3 days just to get someone to pick up their phone and talk to me. Once the call was finally answered I was not helped at all and ended up paying a large late fee. I am unlikely to use Goldcar or Kayak again.

POOR PICK UP, DOES NOT LIVE UP TO THE SERVICE IT OFFERS

Cons: We reserved a car for 5 adults and 3 pieces of luggage. We ended up with a car that held 1 piece of luggage in the trunk,the rest had to go on the back seats,so that meant no one could sit in back. Also nightmare to find at airport,we where quoted one price of $426. for 20 days, we informed Ace that we would only need the car for 19 days,we ended up paying $493.99 somethings wrong with this picture. Giuliano

Wouldn't Rent to Us

Pros: Rudely turned us away because my hustand only has a U.S. license, not an inernational driving permit.

Cons: Everything.

Cons: Is not at the airport

NEVER AGAIN

Pros: I didn't t like the experience at all. I have been scammed by this company, and like me at least another 10 Americans that used kayak for the reservation. We where forced to buy extra insurance coverage for the car with the excuse of missing international driving license, and if you don't buyed it no car. On $ 120 dollars reservation, I had to pay almost another 200 euros for the car. On Easter holidays all the others companies where booked up and you bob t have other choice that accept the extras double cost of my rental car. I was flying stand by and the day I returned the car I was uneble to leave Italy for the fly conditions, so I had to book a new car for 1 extra day and I did with Sicily di Car and i wasn't t charged extra money for insurance or deposit on the full thank return. ALSO THERE ISN T A LAW IN ITALY FOR THE INTERNATIONAL DRIVING LICENCSE , they give me the car without any problem or extra charge. So I'm here now to ask you to solve this problem between you PRICE LINE AND ACE RENTAL CAR . Is my intention to report you this FRAUDOLENT car rental company, and I will also dispute the charge on my credit card. I am here for future explanations and waiting from you for news. Sincerely Luigi ghidetti

This company is Goldcar

Pros: I refused to rent from them after previous experience.

Cons: Goldcar were the worst company I have ever rented from. If I had realized Ace was just a front for them I would never have rented. Turned up and was informed I would have to pay €110 extra because I didn't have a International Drivers License. After my last experience renting with Goldcar I knew this wouldn't be the last hidden fee they would try to put on me. Stood in the queue for an hour and there was only five people in front of me. Left the desk within two minutes and hired a car from the Europe Car desk. I suggest that you book with a different provider and pay less in the long run than Ace/Goldcar's multiple add ons afterwards.

Scam

Pros: Absolutely nothing

Cons: First they are not ACE in Rome, they are Goldcar but no where is this indicated on kayak or rental papers. Second, they car I rented already had a warning light on but no manual to indicate what was the problem (or to even realize that was a warning light until pointed out by friend). Third I received an email after return stating they were charging nearly 500 Euros for unspecified damages. Nothing said (and nothing was said at all) at return indicated that this would be forthcoming or that there was a problem that I could have discussed in person at time of return. I have already started the process of contesting this including contacting a lawyer. I recommend that Kayak seriously contemplate discontinuing their association with this company or require them to be much more forthcoming about the information and stipulations that are imposed upon renters by this company.

Horrible Experience

Pros: They are off site and didn't provide shuttle info, the shuttle driver wouldn't let me ride because the booking agency and rental car company have different names (Ace and Gold Star), and they refused to rent a car to me in the end because I didn't bring my international license (which no company in Italy has ever asked for). I paid nearly 90 Euros for additional insurance that had the wrong days listed, and it was a third party company so they charged me even though the car reservation was denied and canceled. Overall it was a horrible experience. They deserve negative stars and you should stop including them on your website.