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Rome Fiumicino Airport car hire reviews and directory
Rated no. 1
Hertz
Best rated
9,0 Excellent (2 reviews)
1 location at Rome Fiumicino Airport
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Hertz
Locations at Rome Fiumicino Airport
L. Da Vinci Ap
+39 066 501 1553
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Rated no. 2
LOCAUTO
8,5 Excellent (3 reviews)
1 location at Rome Fiumicino Airport
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LOCAUTO reviews
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LOCAUTO
Locations at Rome Fiumicino Airport
c/o multipiano B- A. Leonardo da Vinci
06/65953615
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Rated no. 3
Dollar
8,1 Excellent (11 reviews)
1 location at Rome Fiumicino Airport
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Dollar
Locations at Rome Fiumicino Airport
L. Da Vinci Ap
+39 066 501 1553
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10,0
I will go back to the same place and get a car
Pros: Car was new and clean. Good people .next time I will go and rental a car there excelente.10
Cons: The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.
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6,8
Great car--ridiculous pickup and dropoff
Pros: Fantastic car. Comfortable and drove well. New too.
Cons: Having to wait 2 hours in Rome to check-in with our reservation. A line ordering system that did not make any sense (draw a number for two other companies but not Dollar). Then, stand around because there was only standing room only. Really not efficient.
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10,0
Pros: Car was virtually new and great for our vacation.
Cons: Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.
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5,2
Chaos at pick-up
Pros: Great little car (Fiat Panda) to drive through narrow Tuscan city streets.
Cons: Pick-up was chaos: We had booked the car at Dollar, but no Dollar was to be found at the pick-up in the airport in Rome (we were not aware that Dollar was a Hertz company, nor were we informed). The queue to pick up the car was very long, and it took approx. 1.5 hours before it was our turn. Overall, a very poor car pick-up experience.
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10,0
I will go back to the same place and get a car
Pros: Car was new and clean. Good people .next time I will go and rental a car there excelente.10
Cons: The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.
review from
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10,0
Pros: Car was virtually new and great for our vacation.
Cons: Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.
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Rated no. 4
Europcar
7,8 Good (14 reviews)
1 location at Rome Fiumicino Airport
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Europcar reviews
Car hire locations
Europcar
Locations at Rome Fiumicino Airport
Leonardo Da Vinci Apt
+39 066 576 1211
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5,6
Pros: Το αυτοκίνητο και η τιμή
Cons: Η ώρα παραλαβής
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5,6
Cons: Αργή εξυπηρέτηση, άθλια εξυπηρέτηση πελατών, Όχι εξαιρετική τιμή
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8,0
Χρειάζονται περισσότερες οδηγίες
Pros: Λογική τιμή και καθαρό
Cons: Περάσαμε σκληρά για να βρούμε τα κουμπιά για το κατέβασμα των παραθύρων και την περιστροφή στο A/C.
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10,0
Εξαιρετική αξία
Pros: Η εξυπηρέτηση ήταν γρήγορη και το αυτοκίνητο ήταν έτοιμο όταν προσγειωθήκαμε στη Ρώμη. Το αυτοκίνητο ήταν εξοπλισμένο με θύρα USB, ώστε να μπορώ να χρησιμοποιήσω την εφαρμογή "οι χάρτες μου" χωρίς να αδειάσω την μπαταρία του τηλεφώνου μου, ενώ μπορούσαμε να ακούσουμε τη μουσική λίστα αναπαραγωγής μου μέσω του ραδιοφώνου του αυτοκινήτου. Η τιμή ήταν εξαιρετική, η επιστροφή ήταν εξίσου βολική με την παραλαβή. Σίγουρα θα νοικιάσω από την Europcar στο μέλλον.
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3,2
Cons: Υπήρχε μια μεγάλη αναμονή στο μετρητή όταν διάλεξα το αυτοκίνητο -- μια ώρα και μισή. Και όταν το επέστρεψα, ο πράκτορας προξένησε μια χαρακιά στον μπροστινό προφυλακτήρα -κάτι που μόλις μπόρεσα να δω, και είπε ότι έπρεπε να πληρώσω γι' αυτό,
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8,0
Pros: Βουτήξτε από επιλογή
Cons: Καθαριότητα
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5,6
Pros: Το αυτοκίνητο και η τιμή
Cons: Η ώρα παραλαβής
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5,6
Cons: Αργή εξυπηρέτηση, άθλια εξυπηρέτηση πελατών, Όχι εξαιρετική τιμή
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3,2
Cons: Υπήρχε μια μεγάλη αναμονή στο μετρητή όταν διάλεξα το αυτοκίνητο -- μια ώρα και μισή. Και όταν το επέστρεψα, ο πράκτορας προξένησε μια χαρακιά στον μπροστινό προφυλακτήρα -κάτι που μόλις μπόρεσα να δω, και είπε ότι έπρεπε να πληρώσω γι' αυτό,
review from
Rated no. 5
Budget
6,4 Good (21 reviews)
1 location at Rome Fiumicino Airport
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Budget
Locations at Rome Fiumicino Airport
Roma Fiumicino Aeroporto
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5,2
Cons: 45 minute wait at the airport to see the agent! Then they did not have the type of car that was ordered
review from
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6,4
Pros: Staff at pick up were slow, assigned me the wrong car and made it seem like my reservation was a complete hassle
Cons: Staff could be welcoming and can confirm your reserved car is in fact there on site
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9,2
Pros: Although the first car received did not have a GPS, as requested, we were given an upgrade to compensate for the lost time switching cars.
Cons: Return location was difficult to find with a GPS.........it would have been a nightmare without a GPS!
review from
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4,8
Felt robbed
Pros: The car was good. The customer support lady was great and she gave us a refund on the mistakes they made with us.
Cons: The desk clerk, we was not clear and was no willing to explain why we did not get what we reserved. They did not accept debit card because it is Electron. They wanted 2 credit cards to complete the contract. They didn't accept the Allianz car insurance and we had to pay extra for their own insurance. They gave us a smaller category and kept the same rate. The Said their fuel was cheaper and it wasn't. Will go with a different company next time.
review from
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2,0
Unorganized and unsafe
Pros: Nothing
Cons: Took almost 2 hours to get the car only to find it had a flat tire. Took another half hour to swap for another car, but also had a leaky tire that we didn't find out about until we left. Had to keep putting air in it. Took over an hour to drop off the car at the end of the trip because the paperwork was a mess. Will complain to budget.
review from
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10,0
Brand new car
Pros: Everything was perfect Everybody was very polite
Cons: N/a
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5,2
Do Not Use Budget Rental in Rome!
Pros: The vehicle was clean, comfortable and large enough for our bags +5 people.
Cons: The individual I meet when picking up my car from the Budget Rental Car in Rome was dishonest, deceitful, and offensive.When I arrived it was as if I hadn't booked my vehicle already online and was told my car I already booked wasn't available, the price would be $800+ more and that I was required to upgrade my insurance. After 2.5 hours of being lied to, waiting, and 6x different quotes I was finally presented with the closest car to my booking and price I had already confirmed online.
review from
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7,6
Good experience, although there was a little confu
Pros: Drop off was extremely efficient and I got a good price on the car
Cons: They tried to upsell me, then they sent me to the wrong car and I had to switch cars. They also charged me about 50 euros to refill the half tank of gas, which seems a little high to me. But overall a good experience.
review from
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5,2
pushy insurance additions
Cons: The woman at the desk in the Rome airport insisted I added on insurance. I said no several times. She then proceeded to add on just a "little insurance" that wound us costing me an extra $150 euros. I did not even realize until drove out of the lot!
review from
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2,0
Cons: They didn't have the car i requested and didn't have an appropriately sized replacement.
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4,0
Too many surprises!
Pros: Nice car. Return process was efficient
Cons: Waited in line a long time! Had to pay extras Kayak did not quote me! Cost me an extra $100! Walked into the rental car area and my car wasn't there. I had to track someone down and was finally given a different car!
review from
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9,2
Pros: Although the first car received did not have a GPS, as requested, we were given an upgrade to compensate for the lost time switching cars.
Cons: Return location was difficult to find with a GPS.........it would have been a nightmare without a GPS!
review from
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10,0
Brand new car
Pros: Everything was perfect Everybody was very polite
Cons: N/a
review from
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5,2
Cons: 45 minute wait at the airport to see the agent! Then they did not have the type of car that was ordered
review from
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6,4
Pros: Staff at pick up were slow, assigned me the wrong car and made it seem like my reservation was a complete hassle
Cons: Staff could be welcoming and can confirm your reserved car is in fact there on site
review from
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4,8
Felt robbed
Pros: The car was good. The customer support lady was great and she gave us a refund on the mistakes they made with us.
Cons: The desk clerk, we was not clear and was no willing to explain why we did not get what we reserved. They did not accept debit card because it is Electron. They wanted 2 credit cards to complete the contract. They didn't accept the Allianz car insurance and we had to pay extra for their own insurance. They gave us a smaller category and kept the same rate. The Said their fuel was cheaper and it wasn't. Will go with a different company next time.
review from
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2,0
Unorganized and unsafe
Pros: Nothing
Cons: Took almost 2 hours to get the car only to find it had a flat tire. Took another half hour to swap for another car, but also had a leaky tire that we didn't find out about until we left. Had to keep putting air in it. Took over an hour to drop off the car at the end of the trip because the paperwork was a mess. Will complain to budget.
review from
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5,2
Do Not Use Budget Rental in Rome!
Pros: The vehicle was clean, comfortable and large enough for our bags +5 people.
Cons: The individual I meet when picking up my car from the Budget Rental Car in Rome was dishonest, deceitful, and offensive.When I arrived it was as if I hadn't booked my vehicle already online and was told my car I already booked wasn't available, the price would be $800+ more and that I was required to upgrade my insurance. After 2.5 hours of being lied to, waiting, and 6x different quotes I was finally presented with the closest car to my booking and price I had already confirmed online.
review from
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5,2
pushy insurance additions
Cons: The woman at the desk in the Rome airport insisted I added on insurance. I said no several times. She then proceeded to add on just a "little insurance" that wound us costing me an extra $150 euros. I did not even realize until drove out of the lot!
review from
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2,0
Cons: They didn't have the car i requested and didn't have an appropriately sized replacement.
review from
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4,0
Too many surprises!
Pros: Nice car. Return process was efficient
Cons: Waited in line a long time! Had to pay extras Kayak did not quote me! Cost me an extra $100! Walked into the rental car area and my car wasn't there. I had to track someone down and was finally given a different car!
review from
Rated no. 6
Avis
5,9 Okay (22 reviews)
1 location at Rome Fiumicino Airport
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Avis
Locations at Rome Fiumicino Airport
Via Aeroporto Di Fiumicino 320
+39 066 501 1531
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6,0
Cons: Avis emplyee told me it is €20 per day for full coverage insurance. However when I pay it, it was more than double because of 90% of taxes. They should have told me before I pay.
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2,0
Pros: Worst experience ever. Rented a nice luxury Mercedes for my honeymoon and when we arrived they had a 3 hr line and then didn’t have a car for me. Ended up sticking me in a terrible tiny little fiat with the most uncomfortable and dangerous ride for my pregnant wife. I have never been so upset
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3,6
Cons: The insurance was so high and that was not mentioned when booking the car online. The VAT as well. I would not rent the car if that was mentioned in the site. I found that totally not fear.
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4,0
Cons: The service at Rome airport where we picked up the car was really, really bad. We had to wait 3hours to see an agent in order to get our car. Very crowded people yelling at the agents. And we lost nearly half day of our vacation waiting for a rental car. Very bad Avis needs to look into this.
review from
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4,0
Pros: Well i was hoping u ask this ! Thr Staff Cons people ! They lie about everything! I ended up paying €222 for a Fiat Panda for 24 hours ? Prepaid Gas is Scam ! U end up paying thr whole amount even if the car is still half full ! Drop off charges ? 60€ 5€ to get someone to fill it up ??
Cons: Everything !!!!! Worst experience ever ! Scam scheme !! They literally scam all tourists ! From Prepaid Gaz to Dropoff Thank You Avis You Rock
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10,0
Pros: The staff was very friendly & drop off couldn’t be easier
Cons: Don’t have anything in my mind actually
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2,0
Prices and options totally inconsistant
Pros: Location for pick up and drop off are well plced
Cons: Prices for rentals were all over the place. The price Avis quotes on its selection page is well under the final price. Price was the highest of Hertz, Enterprise and all local options
review from
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4,0
Hard sell and damaged car
Pros: Price
Cons: Rented twice here. They always give you the hard sell and put items on your bill without explicit consent. Then they don’t print a contract copy so you have to return to the office to mark additional damage. They basically just do everything they can to make a bit more money or make it hard for you not to be overcharged.
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2,0
Totally different car
Cons: Was supposed to get a Luxury SUV (Q5 or similar) - was offered a renault clio
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6,4
Cons: Very pushy on a upgrade. They kept trying to upgrade me to the car I had already booked. They do not honor the price.
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5,2
Bad experience picking up car in Rome
Cons: Booked a luxury car for 2 days. Didn't have the car we ordered, took 2+ hours to get out of Avis with a mediocre car. Will use Hertz in future
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7,6
Cons: Long line to rent car
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6,0
Cons: Avis emplyee told me it is €20 per day for full coverage insurance. However when I pay it, it was more than double because of 90% of taxes. They should have told me before I pay.
review from
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2,0
Pros: Worst experience ever. Rented a nice luxury Mercedes for my honeymoon and when we arrived they had a 3 hr line and then didn’t have a car for me. Ended up sticking me in a terrible tiny little fiat with the most uncomfortable and dangerous ride for my pregnant wife. I have never been so upset
review from
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3,6
Cons: The insurance was so high and that was not mentioned when booking the car online. The VAT as well. I would not rent the car if that was mentioned in the site. I found that totally not fear.
review from
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4,0
Cons: The service at Rome airport where we picked up the car was really, really bad. We had to wait 3hours to see an agent in order to get our car. Very crowded people yelling at the agents. And we lost nearly half day of our vacation waiting for a rental car. Very bad Avis needs to look into this.
review from
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4,0
Pros: Well i was hoping u ask this ! Thr Staff Cons people ! They lie about everything! I ended up paying €222 for a Fiat Panda for 24 hours ? Prepaid Gas is Scam ! U end up paying thr whole amount even if the car is still half full ! Drop off charges ? 60€ 5€ to get someone to fill it up ??
Cons: Everything !!!!! Worst experience ever ! Scam scheme !! They literally scam all tourists ! From Prepaid Gaz to Dropoff Thank You Avis You Rock
review from
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2,0
Prices and options totally inconsistant
Pros: Location for pick up and drop off are well plced
Cons: Prices for rentals were all over the place. The price Avis quotes on its selection page is well under the final price. Price was the highest of Hertz, Enterprise and all local options
review from
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4,0
Hard sell and damaged car
Pros: Price
Cons: Rented twice here. They always give you the hard sell and put items on your bill without explicit consent. Then they don’t print a contract copy so you have to return to the office to mark additional damage. They basically just do everything they can to make a bit more money or make it hard for you not to be overcharged.
review from
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2,0
Totally different car
Cons: Was supposed to get a Luxury SUV (Q5 or similar) - was offered a renault clio
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6,4
Cons: Very pushy on a upgrade. They kept trying to upgrade me to the car I had already booked. They do not honor the price.
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5,2
Bad experience picking up car in Rome
Cons: Booked a luxury car for 2 days. Didn't have the car we ordered, took 2+ hours to get out of Avis with a mediocre car. Will use Hertz in future
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Rated no. 7
GREEN MOTION
4,6 Okay (2 reviews)
1 location at Rome Fiumicino Airport
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GREEN MOTION
Locations at Rome Fiumicino Airport
c/o multipiano B- A. Leonardo da Vinci
+39 0688805555 / +39 3929210484
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Rated no. 8
Rhodium
4,0 Okay (5 reviews)
1 location at Rome Fiumicino Airport
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Rhodium
Locations at Rome Fiumicino Airport
Rome Fiumicino Airport
+39 066 504 8104
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2,0
Cons: Very rude agents. Car I booked and what I got were totally different.
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2,0
Cons: The cancelled 30mins before I was due to pickup the car, absolutely ridiculous, will never hire from them again
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2,0
Cons: Personnel très antipathique. Entre la voiture réservée et ce que j'ai eu il y avait une énorme différence.
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2,0
Cons: Very rude agents. Car I booked and what I got were totally different.
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2,0
Cons: The cancelled 30mins before I was due to pickup the car, absolutely ridiculous, will never hire from them again
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2,0
Cons: Personnel très antipathique. Entre la voiture réservée et ce que j'ai eu il y avait une énorme différence.
review from
Rated no. 9
Ace
3,6 Mediocre (17 reviews)
1 location at Rome Fiumicino Airport
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Ace
Locations at Rome Fiumicino Airport
Via Francesco Aurelio di Vella
+39 320 770 6717
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6,4
Pros: Good value.
Cons: Very difficult to find this rental office--it was in a different building than all the others and instead of Ace was called Goldcar! They also put a huge deposit on my card, which better come off.
review from
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4,4
Cons: Pick up was extremely slow at the counter. I requested the $11 per day insurance rate offered in my initial package and was told it was not available, doubling the charge for insurance. Car pick up was poorly executed. GPS was given to me in incorrect language and was not charged. Request for review of any nicks prior to leaving was declined because I had "full insurance" Check in was very smooth upon return. I would like to request the insurance be billed at $11.00 per day and a refund for the balance.
review from
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2,0
Cons: Unable to rent the car as they insisted on adding heavy additional insurance charges. Not likely to ever use them again.
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2,0
Terrible worst rental experience ever
Cons: The airport office didn't have my reservation They were rude and unhelpful They tried to charge me twice the amount quoted for a different car and then told me I had to wait for it for 3 additional hours in a non air condition garage with temperatures at 95 degrees plus. I had to pay 70 Eur to go to Rome by taxi and rented a car in Rome. Shame on this company it was disgraceful
review from
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2,0
Pros: They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.
Cons: They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.
review from
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4,4
Cons: My reservation was not held for me so I needed to pay for a much larger and more expensive vehicle that I didn't need. Also, when I figured out that I needed to extend my rental reservation for another day, I had to make nearly 30 phone calls over 3 days just to get someone to pick up their phone and talk to me. Once the call was finally answered I was not helped at all and ended up paying a large late fee. I am unlikely to use Goldcar or Kayak again.
review from
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2,0
POOR PICK UP, DOES NOT LIVE UP TO THE SERVICE IT OFFERS
Cons: We reserved a car for 5 adults and 3 pieces of luggage. We ended up with a car that held 1 piece of luggage in the trunk,the rest had to go on the back seats,so that meant no one could sit in back. Also nightmare to find at airport,we where quoted one price of $426. for 20 days, we informed Ace that we would only need the car for 19 days,we ended up paying $493.99 somethings wrong with this picture. Giuliano
review from
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2,0
Wouldn't Rent to Us
Pros: Rudely turned us away because my hustand only has a U.S. license, not an inernational driving permit.
Cons: Everything.
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2,0
Cons: Is not at the airport
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2,0
NEVER AGAIN
Pros: I didn't t like the experience at all. I have been scammed by this company, and like me at least another 10 Americans that used kayak for the reservation. We where forced to buy extra insurance coverage for the car with the excuse of missing international driving license, and if you don't buyed it no car. On $ 120 dollars reservation, I had to pay almost another 200 euros for the car. On Easter holidays all the others companies where booked up and you bob t have other choice that accept the extras double cost of my rental car. I was flying stand by and the day I returned the car I was uneble to leave Italy for the fly conditions, so I had to book a new car for 1 extra day and I did with Sicily di Car and i wasn't t charged extra money for insurance or deposit on the full thank return. ALSO THERE ISN T A LAW IN ITALY FOR THE INTERNATIONAL DRIVING LICENCSE , they give me the car without any problem or extra charge. So I'm here now to ask you to solve this problem between you PRICE LINE AND ACE RENTAL CAR . Is my intention to report you this FRAUDOLENT car rental company, and I will also dispute the charge on my credit card. I am here for future explanations and waiting from you for news. Sincerely Luigi ghidetti
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2,0
This company is Goldcar
Pros: I refused to rent from them after previous experience.
Cons: Goldcar were the worst company I have ever rented from. If I had realized Ace was just a front for them I would never have rented. Turned up and was informed I would have to pay €110 extra because I didn't have a International Drivers License. After my last experience renting with Goldcar I knew this wouldn't be the last hidden fee they would try to put on me. Stood in the queue for an hour and there was only five people in front of me. Left the desk within two minutes and hired a car from the Europe Car desk. I suggest that you book with a different provider and pay less in the long run than Ace/Goldcar's multiple add ons afterwards.
review from
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2,0
Scam
Pros: Absolutely nothing
Cons: First they are not ACE in Rome, they are Goldcar but no where is this indicated on kayak or rental papers. Second, they car I rented already had a warning light on but no manual to indicate what was the problem (or to even realize that was a warning light until pointed out by friend). Third I received an email after return stating they were charging nearly 500 Euros for unspecified damages. Nothing said (and nothing was said at all) at return indicated that this would be forthcoming or that there was a problem that I could have discussed in person at time of return. I have already started the process of contesting this including contacting a lawyer. I recommend that Kayak seriously contemplate discontinuing their association with this company or require them to be much more forthcoming about the information and stipulations that are imposed upon renters by this company.
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6,4
Pros: Good value.
Cons: Very difficult to find this rental office--it was in a different building than all the others and instead of Ace was called Goldcar! They also put a huge deposit on my card, which better come off.
review from
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4,4
Cons: Pick up was extremely slow at the counter. I requested the $11 per day insurance rate offered in my initial package and was told it was not available, doubling the charge for insurance. Car pick up was poorly executed. GPS was given to me in incorrect language and was not charged. Request for review of any nicks prior to leaving was declined because I had "full insurance" Check in was very smooth upon return. I would like to request the insurance be billed at $11.00 per day and a refund for the balance.
review from
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2,0
Cons: Unable to rent the car as they insisted on adding heavy additional insurance charges. Not likely to ever use them again.
review from
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2,0
Terrible worst rental experience ever
Cons: The airport office didn't have my reservation They were rude and unhelpful They tried to charge me twice the amount quoted for a different car and then told me I had to wait for it for 3 additional hours in a non air condition garage with temperatures at 95 degrees plus. I had to pay 70 Eur to go to Rome by taxi and rented a car in Rome. Shame on this company it was disgraceful
review from
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2,0
Pros: They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.
Cons: They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.
review from
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4,4
Cons: My reservation was not held for me so I needed to pay for a much larger and more expensive vehicle that I didn't need. Also, when I figured out that I needed to extend my rental reservation for another day, I had to make nearly 30 phone calls over 3 days just to get someone to pick up their phone and talk to me. Once the call was finally answered I was not helped at all and ended up paying a large late fee. I am unlikely to use Goldcar or Kayak again.
review from
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2,0
POOR PICK UP, DOES NOT LIVE UP TO THE SERVICE IT OFFERS
Cons: We reserved a car for 5 adults and 3 pieces of luggage. We ended up with a car that held 1 piece of luggage in the trunk,the rest had to go on the back seats,so that meant no one could sit in back. Also nightmare to find at airport,we where quoted one price of $426. for 20 days, we informed Ace that we would only need the car for 19 days,we ended up paying $493.99 somethings wrong with this picture. Giuliano
review from
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2,0
Wouldn't Rent to Us
Pros: Rudely turned us away because my hustand only has a U.S. license, not an inernational driving permit.
Cons: Everything.
review from
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2,0
Cons: Is not at the airport
review from
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2,0
NEVER AGAIN
Pros: I didn't t like the experience at all. I have been scammed by this company, and like me at least another 10 Americans that used kayak for the reservation. We where forced to buy extra insurance coverage for the car with the excuse of missing international driving license, and if you don't buyed it no car. On $ 120 dollars reservation, I had to pay almost another 200 euros for the car. On Easter holidays all the others companies where booked up and you bob t have other choice that accept the extras double cost of my rental car. I was flying stand by and the day I returned the car I was uneble to leave Italy for the fly conditions, so I had to book a new car for 1 extra day and I did with Sicily di Car and i wasn't t charged extra money for insurance or deposit on the full thank return. ALSO THERE ISN T A LAW IN ITALY FOR THE INTERNATIONAL DRIVING LICENCSE , they give me the car without any problem or extra charge. So I'm here now to ask you to solve this problem between you PRICE LINE AND ACE RENTAL CAR . Is my intention to report you this FRAUDOLENT car rental company, and I will also dispute the charge on my credit card. I am here for future explanations and waiting from you for news. Sincerely Luigi ghidetti
review from
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2,0
This company is Goldcar
Pros: I refused to rent from them after previous experience.
Cons: Goldcar were the worst company I have ever rented from. If I had realized Ace was just a front for them I would never have rented. Turned up and was informed I would have to pay €110 extra because I didn't have a International Drivers License. After my last experience renting with Goldcar I knew this wouldn't be the last hidden fee they would try to put on me. Stood in the queue for an hour and there was only five people in front of me. Left the desk within two minutes and hired a car from the Europe Car desk. I suggest that you book with a different provider and pay less in the long run than Ace/Goldcar's multiple add ons afterwards.
review from
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2,0
Scam
Pros: Absolutely nothing
Cons: First they are not ACE in Rome, they are Goldcar but no where is this indicated on kayak or rental papers. Second, they car I rented already had a warning light on but no manual to indicate what was the problem (or to even realize that was a warning light until pointed out by friend). Third I received an email after return stating they were charging nearly 500 Euros for unspecified damages. Nothing said (and nothing was said at all) at return indicated that this would be forthcoming or that there was a problem that I could have discussed in person at time of return. I have already started the process of contesting this including contacting a lawyer. I recommend that Kayak seriously contemplate discontinuing their association with this company or require them to be much more forthcoming about the information and stipulations that are imposed upon renters by this company.
review from
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Car hire locations
Advantage
Locations at Rome Fiumicino Airport
Rome Fiumicino Intl Apt - Europcar Leonardo da Vinci Airport
+39 665 761 211
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Car hire locations
Alamo
Locations at Rome Fiumicino Airport
Level 4 Palazzina Epua 2
+39 066 595 3615
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Car hire locations
Autoclick Rent A Car
Locations at Rome Fiumicino Airport
Via Portuense 2415/Ter
+39 064 522 6932
