Guest reviews
Overall rating
7,4
Good
Based on 4 251 reviews
Cleanliness
7,0
Comfort
6,8
Pickup/dropoff
5,9
Value for money
6,0
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Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
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6,4
Pros: The staff was friendly and the drop off was quick and easy.
Cons: Lots of body damage, no cruise control, slow leak in 2 tires. LOTS of add on costs! For example, they made me rent snow chains since I was leaving Rome (going SOUTH!)
review from
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2,0
Pros: Nothing
Cons: That I was charged unexpected for damages that were previously in the car (scratches in the front bumper) for a ridiculous amount of 540 EUR! I
review from
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2,0
Pros: Nothing
Cons: The agency claimed I had damaged the car upon returning it and charged me an exorbitant amount of money. Will never use again!
review from
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2,0
These people will rip you off!
Pros: Nothing
Cons: The agency claimed I had damaged the car upon returning it and charged me an exorbitant amount of money. Will never use again!
review from
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5,2
Overbooked!
Pros: Halfway through a month-long trip through Italy, we noticed the rear bumper apparently had been backed into, and we expected to be charged for the damage. When we returned the car, we showed the damage to the attendant "Dario". He reassured us that the damage occurred prior to our use, as evidenced by a picture on Dario's iPhone. We were so relieved by this young gentleman, Dario.
Cons: After arriving in Rome from the US, we went directly to the Budget car agency. Many disgruntled people were waiting around the counter, and we found from talking with them that Budget had overbooked and the car that we had rented and paid for 6 months earlier, was not available. Budget staff were frustrated and dealing with angry customers. After a 4 hour wait, a car was returned and cleaned for us. Then we drove 6 hours to a hotel we had reservations for that night, arriving at 11pm.
review from
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2,8
Cons: They refused to provide the van we had reserved several months earlier, even though some were in the lot right in front of us. They offered a larger van at 2 and 1/2 times the price, gave us two tiny cars full of dents barely adequate for our needs. We lost 4 hours at the Rome pick up arguing for better...4 adults and two small children. We did not get automatic transmissions and had to learn standard on Italian roads, small narrow hilly village streets. We will never recommend Budget/Avis to anyone. Horrible experience.
review from
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4,4
Pick up and drop got changed on me
Pros: Response time from Kayak customer service was good.
Cons: Somehow the location for my rental pick up and drop off got changed and I couldn't fix it. Budget never answered the phone and had lousy hours. Who closes at 1:00? In the end I had to cancel and make a new booking. I ended up using a different angency and got a better rate anyway.
review from
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8,0
Cons: very slow service to return the car in Rome
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4,0
Do not rent in Rome from Budget
Cons: Do not rent a car at Rome airport from Budget. Collecting the car was the worst car-hire experience I have ever had - and I have been renting cars abroad several times a year for many years. Collecting the car took more than three hours: although I had booked and paid in full for the car in May, we were informed on arrival at Rome airport (Fiumicino) in July that no car was available and that we would have to wait for at least an hour. We had already waited in line for two hours simply to be served as only one assistant was on duty (her manager, Francesca, spent almost the entire time on her mobile phone, and offered no support at all). When we were informed that the car had arrived we were not able to inspect it before signing the paperwork. I was told that any existing damage might be charged to me, as I had my own car-hire insurance (a separate annual policy). I would urge consumers to avoid renting from Budget. It's a fiasco, and I hope the company will be persuaded to investigate this particular branch and implement some much-needed changes as a matter of urgency.
review from
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4,0
Pros: The van was clean and nice to drive. Return check out was very efficient.
Cons: Check in for the van was a nightmare! It was averaging 2 hours and more for everyone. Avis and Budget shared the same counter and the AVIS counter was staffed better than the Budget counter. With today's technology, why was it necessary to manually enter the car rental information. Couldn't this be done ahead rather than at the counter. VERY inefficient. It cost us valuable vacation experience time.
review from
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9,2
Great car for great price, long wait for pick-up
Pros: Great car at great price
Cons: Long wait for pick-up
review from
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2,0
Good luck finding drop off garage
Pros: Nothing whatsoever
Cons: The address is 4 blocks away from actual drop point, no signs, of you Were in a rush you would miss your plane train or any other thing they were trying to get your destination and you’d be screwed. I don’t know how you would fix this. Google maps needs to be updated.
review from
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6,4
Pros: The staff was friendly and the drop off was quick and easy.
Cons: Lots of body damage, no cruise control, slow leak in 2 tires. LOTS of add on costs! For example, they made me rent snow chains since I was leaving Rome (going SOUTH!)
review from
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2,0
Pros: Nothing
Cons: That I was charged unexpected for damages that were previously in the car (scratches in the front bumper) for a ridiculous amount of 540 EUR! I
review from
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2,0
Pros: Nothing
Cons: The agency claimed I had damaged the car upon returning it and charged me an exorbitant amount of money. Will never use again!
review from
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2,0
These people will rip you off!
Pros: Nothing
Cons: The agency claimed I had damaged the car upon returning it and charged me an exorbitant amount of money. Will never use again!
review from
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5,2
Overbooked!
Pros: Halfway through a month-long trip through Italy, we noticed the rear bumper apparently had been backed into, and we expected to be charged for the damage. When we returned the car, we showed the damage to the attendant "Dario". He reassured us that the damage occurred prior to our use, as evidenced by a picture on Dario's iPhone. We were so relieved by this young gentleman, Dario.
Cons: After arriving in Rome from the US, we went directly to the Budget car agency. Many disgruntled people were waiting around the counter, and we found from talking with them that Budget had overbooked and the car that we had rented and paid for 6 months earlier, was not available. Budget staff were frustrated and dealing with angry customers. After a 4 hour wait, a car was returned and cleaned for us. Then we drove 6 hours to a hotel we had reservations for that night, arriving at 11pm.
review from
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2,8
Cons: They refused to provide the van we had reserved several months earlier, even though some were in the lot right in front of us. They offered a larger van at 2 and 1/2 times the price, gave us two tiny cars full of dents barely adequate for our needs. We lost 4 hours at the Rome pick up arguing for better...4 adults and two small children. We did not get automatic transmissions and had to learn standard on Italian roads, small narrow hilly village streets. We will never recommend Budget/Avis to anyone. Horrible experience.
review from
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4,4
Pick up and drop got changed on me
Pros: Response time from Kayak customer service was good.
Cons: Somehow the location for my rental pick up and drop off got changed and I couldn't fix it. Budget never answered the phone and had lousy hours. Who closes at 1:00? In the end I had to cancel and make a new booking. I ended up using a different angency and got a better rate anyway.
review from
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4,0
Do not rent in Rome from Budget
Cons: Do not rent a car at Rome airport from Budget. Collecting the car was the worst car-hire experience I have ever had - and I have been renting cars abroad several times a year for many years. Collecting the car took more than three hours: although I had booked and paid in full for the car in May, we were informed on arrival at Rome airport (Fiumicino) in July that no car was available and that we would have to wait for at least an hour. We had already waited in line for two hours simply to be served as only one assistant was on duty (her manager, Francesca, spent almost the entire time on her mobile phone, and offered no support at all). When we were informed that the car had arrived we were not able to inspect it before signing the paperwork. I was told that any existing damage might be charged to me, as I had my own car-hire insurance (a separate annual policy). I would urge consumers to avoid renting from Budget. It's a fiasco, and I hope the company will be persuaded to investigate this particular branch and implement some much-needed changes as a matter of urgency.
review from
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4,0
Pros: The van was clean and nice to drive. Return check out was very efficient.
Cons: Check in for the van was a nightmare! It was averaging 2 hours and more for everyone. Avis and Budget shared the same counter and the AVIS counter was staffed better than the Budget counter. With today's technology, why was it necessary to manually enter the car rental information. Couldn't this be done ahead rather than at the counter. VERY inefficient. It cost us valuable vacation experience time.
review from
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2,0
Good luck finding drop off garage
Pros: Nothing whatsoever
Cons: The address is 4 blocks away from actual drop point, no signs, of you Were in a rush you would miss your plane train or any other thing they were trying to get your destination and you’d be screwed. I don’t know how you would fix this. Google maps needs to be updated.
review from
Other suppliers in Rome scored
Where can I find Budget hire cars in Rome?
Aeroporto Roma Ciampino, Budget car hire
Address
Aeroporto Roma CiampinoPhone
+39 067 934 0195Top tips for hiring a car from Budget in Rome
- Economy car hires from Budget in Rome are around 53% cheaper than other car types, on average
FAQs about hiring a car from Budget in Rome
What is the most popular car hire from Budget in Rome?
Intermediate (Audi A3 or similar) is the most frequently booked car hire type from Budget in Rome.
How many car hire locations does Budget have in Rome?
Budget has 10 car hire locations in Rome. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Fiumicino Airport (FCO)?
Yes
Does Budget offer shuttle or airport pick-up services from Fiumicino Airport (FCO)?
Yes
Does Budget have a car hire location at the airport: Ciampino Airport (CIA)?
Yes
Does Budget offer shuttle or airport pick-up services from Ciampino Airport (CIA)?
Yes