Guest reviews
Overall rating
6,2
Good
Based on 111 reviews
Cleanliness
6,9
Comfort
6,7
Pick-up/Drop-off
5,7
Value for money
5,8
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
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15
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10,0
Pros: Very friendly, helpful
review from
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3,2
Pros: I didn’t like anything. When we arrived we had not been assigned a car and we were on time. It took over 2 hours to be assigned a car. I paid for an upgrade to try to get a car faster. Then when we arrived to pick up that car, it wasn’t available. We were assigned the same car as another person. Took another hour. Once received the car wasn’t cleaned property.
Cons: Better communication and recreation system
review from
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10,0
Pros: Yes
review from
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4,4
Pros: Car rental was ok
Cons: Staff and service were horrible
review from
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2,0
Pros: Nothing
Cons: They rip you off
review from
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5,2
Cons: 45 minute wait at the airport to see the agent! Then they did not have the type of car that was ordered
review from
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6,4
Pros: Staff at pick up were slow, assigned me the wrong car and made it seem like my reservation was a complete hassle
Cons: Staff could be welcoming and can confirm your reserved car is in fact there on site
review from
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2,8
Pros: I liked the car.
Cons: The pick up location in Rome was horrible, they made me wait for 1h and 20 minutes, the people there were rude. The drop off was worse, location was closed at a Saturday afternoon, when they inspected the car on the next day they charged me $550 for damages on the car that I didn’t do it.
review from
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10,0
Pros: Staff was very friendly, car was great, got a brand new bmw
Cons: Wait time at their counter was a bit longer, took me 45 mins
review from
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6,4
Pros: The staff was friendly and the drop off was quick and easy.
Cons: Lots of body damage, no cruise control, slow leak in 2 tires. LOTS of add on costs! For example, they made me rent snow chains since I was leaving Rome (going SOUTH!)
review from
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2,0
Pros: Nothing
Cons: That I was charged unexpected for damages that were previously in the car (scratches in the front bumper) for a ridiculous amount of 540 EUR! I
review from
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2,0
Pros: Nothing
Cons: The agency claimed I had damaged the car upon returning it and charged me an exorbitant amount of money. Will never use again!
review from
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Top tips for hiring a car from Budget in Rome
- 25% of our users found a car hire from Budget in Rome for R302 or less
- Mini car hires from Budget in Rome are around 56% cheaper than other car types, on average