Guest reviews
Overall rating
7,4
Good
Based on 3 861 reviews
Cleanliness
7,9
Comfort
7,7
Pick-up/Drop-off
7,4
Value for money
7,6
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
9
3
1
5
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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3,6
Pros: The Riverside, CA staff were rude and rented me an older, dirty SUV with body damage. I dropped the vehicle off in Hurst, TX where the staff were friendly, but I had to wait over an hour to just return the keys. There were no additional fees, which was the one thing that matched my expectations.
review from
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8,0
Cons: Didn’t like that l had to have a credit check and a $200 deposit put on my card since I prepaid for my rental. That information wasn’t shared with me when booking, I would have used a different method of payment.
review from
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10,0
Pros: Friendly staff and we got an upgrade to a bigger car for the same price. Would definitely go back here to rent a car again!
review from
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10,0
Pros: Ron was great.
review from
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10,0
Outstanding
Pros: Cynthia made our day!
review from
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10,0
easy pickup
Pros: I got an upgreade. the staff was very friendly and helpful. I wasn't talked into buying an additional car insurance to cover damages of a 3rd party in case of an accident...
Cons: no problem occurred.
review from
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10,0
Manager was amazing
Pros: Easy access location and friendly staff
Cons: When we dropped off the car, the rental agent was a little rude. But she went on break and everyone else was amazing!
review from
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10,0
Pros: No pressure
Cons: N/A
review from
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8,0
Cons: The car was dirty on the outside and there was trash left inside.
review from
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2,0
Wouldnt use Hertz again
Pros: They had a car available.
Cons: The Mazda that was given to me as a car rental was dirty. Then while on my way out of town I tried to use the radio only to find out that someone had spilled something really sticky on the radio control buttons located on the center console. The buttons had been stuck and whomever did so pushed so hard to try to use them that the whole panel collapsed. The radio could not be used. Later I also discovered there was no spare tire in the vehicle. When I complained to Hertz they did nothing, not even apologized. I will not be using this location again.
review from
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9,6
Pros: Car was clean, comfortable and excellent on gas.
Cons: No dislikes...but the price could have been better.
review from
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4,0
Cons: Being put on hold while the lady CSR rep goes out to wash a car. Just terrible! Never again!
review from
Other suppliers in Riverside scored
Where can I find Hertz hire cars in Riverside?
7777 Indiana Avenue, Hertz car hire
Address
7777 Indiana AvenueHours
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |