Book Hertz hire cars in Plano

Plano, TX, United States
Sep 29 — Oct 6
Plano, TX, United States
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Plano

Overall rating5.2 OkayBased on 24 reviews
Cleanliness
5.1
Comfort
6.1
Overall
5.0
Pick-up/Drop-off
5.0
Value for money
5.1

Recent reviews

Traveller rating
5
0
1
1
0
Find reviews that mention:
4.0
Pros:Customer service was helpful. However it took asking for a supervisor to assist me. They did compete me for their mistake.Cons:We reserved and prepaid for our car a month in advance. Got a call the day before we were supposed to go pickup the car (5 min before they closed for the day) to tell us that they didn’t have a car for us, but to call back tomorrow morning at 8 am. Long story short, after 3 hours of calling and begging we were able to get a car at a different location. I was told to just cancel the reservation and try again. Called the hertz corporate office and spoke to their customer service and a supervisor and they finally found us a car. In the end it worked out but it was a very stressful day We picked up the car at 5pm ( we were supposed to pick it up at 12) and left for our trip.Reviewed Mar 12 2021
review fromkayak
8.0
Pros:Everybody was helpful and the service was profesCons:I did have to drive far to east plano even though my orginal place i was supposed to pick it up was closed and had to be changed at the last moment but everything was good just wished they would've have called me earlier on or a day before I pick up the instead the day of because I had to rush getting thereReviewed Mar 16 2021
review fromkayak
2.8
Cons:Totally disappointed, the car was dirty with scratch marks. Have to drive to a different location to trade cars. Then the 2nd car was dirty too, had to use the wiper to clean off the wind shield before I could drive. It had $$ signs and numbers written on the windows and wind shield, that would not come off. Only had 1/2 of gas and agent didn't even know. Agents were unfriendly at both locations. Bad experience. My daughter rented a car from Advantage for the same period, she got a bigger, nicer, cleaner midsize car with less mileage and was less expensive. Will NOT rent from Hertz again.Reviewed Apr 13 2017
review fromkayak
10.0
Pros:Everyone was super friendly and helpful!Reviewed Mar 30 2021
review fromkayak
2.0
Cons:They didn’t have a car and I lost my flights as there was no single car in whole dallas area on my date.Reviewed May 15 2021
review fromkayak
8.0
Cons:Inside of front window could have been cleanerReviewed Jun 3 2021
review fromkayak
2.0
An unbelievable experiencePros:NoneCons:We booked for 9 AM pick up, and arrived the Plano office at 8:20, the staff there told us we can't pick up the car until 9 AM. After calling Hertz national reservation desk, they moved up our pick up time, the staff at Plano took their time and made sure we do not get the car until 9 AM. Staff had attitudes, Hertz computer system has glitch for reservation change. Staff added addition charge, pls check bill carefully.Reviewed Jul 12 2016
review fromkayak
2.4
Bad customer serviceCons:I had to wait more one hour to get my car eventhough I had an appointment. After I have done with all the office procedures they took the car for cleaning and vacuuming!!Reviewed Jan 7 2018
review fromkayak
5.2
My car wasn't available!Pros:Not muchCons:My car wasn't available. Was forced to pay more money for a different car.Reviewed Oct 20 2015
review fromkayak
7.6
Cons:Had to go to a second location to get the car neededReviewed Apr 5 2017
review fromkayak
8.0
Pros:Very fast service! Did not try to sell insurance.Cons:Car was dirty inside and out.Reviewed Apr 27 2019
review fromkayak
2.0
Pros:NothingCons:Agent by the name of Niyeirah lacked any customer service quality and we were sent to another agent for service. If you are interested in Client retention and a positive customer experience, Niyeirah is the wrong person to achieve these objectives. The vehicle we rented was not clean in interior. Numerous papers, wrappers in doors and floor around back seats have spills, which I had cleaned up at my local car wash.Had we had time for alternative rental, I would have taken it.Reviewed May 18 2018
review fromkayak

Where can I find Hertz hire cars in Plano?

3801 W. President George Bush, Hertz car hires

Address

3801 W. President George Bush

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00

Phone

+1 972 867 6792

Address

3303 N Central Expwy #260

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00
Saturday09:00 - 12:00

Phone

+1 972 509 8400

Good to know

Most popular location

3303 N Central Expwy #260

Most popular car type

Intermediate

FAQs about hiring a car from Hertz in Plano

  • Intermediate (BMW X3 or similar) is the most frequently booked car hire type from Hertz in Plano.

  • Hertz has 2 car hire locations in Plano. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes