Guest reviews
Overall rating
8,5
Excellent
Based on 9 reviews
Cleanliness
8,4
Comfort
8,6
Pick-up/Drop-off
8,2
Value for money
8,6
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
3
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10,0
Absolutely great experience.
Pros: We got a brend new Caravan for 10 days trip. Originally it was SUV for $511.00 but we had an offer to change it for a better car without any hesitation or extra pay. Exelent service. Rep by name Carlo even drove me home after I drop off the car at the office. 12 out of 10. Highly recommended.
Cons: None
review from
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5,2
Renting a car?
Pros: I like the location and access.
Cons: I didn't like the choice of cars made available. Even though I called for a 10:00 pick up, I didn't leave site until 11:00!!. The upsale was a kill joy. You wanted me to upgrade but couldn't handle regular rental. Check out was a nitemare. Salespeople late and not helpful.
review from
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7,6
Overall value for money
Pros: Convenient place to pick up the car which was small in US terms but perfectly acceptable for me. Cleanliness of the car was OK and the fuel consumption was excellent. So no complaints
Cons: The pick up process is always longer and more complex than I would like - even though it was a quiet Saturday morning it still took over half an hour before I finally drove the car away. All car hire places are like this but it was better than the delays I have endured in airports.
review from
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8,8
Cons: I wish I didn't have to pay for the extra $40 to d/o my car at the other branch
review from
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10,0
Cons: Kayak needs to update Hertz' Chula Vista address
review from