Pros: The car was clean and drove nicely
Cons: My boyfriend booked the rental for me online for a wedding we were attending out of state. He had to leave before me and when I picked up the car they wouldn’t let me use the rsvp b/c I didn’t have his cc. They told me I had to cxl my online rsvp and rebook at a different rate. The new rate was twice as much! Plus there was a non refundable cxlation fee of $80! It was 3 times what we experienced to pay and it took forever to get the car b/c there was only one guy working at this location. Never again will I use this company.
Rental booked, no cars available
Pros: Nothing. The booking experience was smooth and easy, but the inventory wasn't there to back up what was booked. I Called the location to verify the address and was told they had no cars available. That left me having to scramble to figure out what to do.
Cons: I was able to book and they didn't have any cars. We were transporting teens to help with hurricane clean up and had to inconvenience a family that had other plans to get them there since there were no cars.
Pros: Mike was great, attentive and polite.
Mooresville minivan rental
Pros: Staff was friendly and efficient. Location was convenient, but not easy to find.
Cons: Van window interiors were annoyingly dirty. Van interior could have been a little cleaner. Exterior was also dirty, but rental staff drove us to a local car wash to clean the exterior, which wasted some time. I would rent from this facility in the future but would contact them in advance to be sure to clean the vehicle interior and exterior prior to pickup. Location was a little difficult to find because they are located in a body shop facility. There were no signs designating that were a Hertz rental outside of the building.