Book Hertz hire cars in Irving

Irving, TX, United States
Sep 27 — Oct 4
Irving, TX, United States
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Irving

Overall rating4.9 OkayBased on 16 reviews
Cleanliness
5.1
Comfort
4.8
Overall
4.8
Pick-up/Drop-off
4.8
Value for money
5.1

Recent reviews

Traveller rating
1
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4
0
Find reviews that mention:
2.0
Horrible Customer ServiceCons:I made a reservation about two weeks in advance of my trip, when I went to pick up the car the assistant manager told me they didn’t have anymore cars and they haven’t had any for two days. That’s not the end of it, when I inquired about why I wasn’t informed the assistant manager told me that they’ve been “trying to call me” But the problem is I actually called this particular Hertz office the day before pick up and then the morning of and both times my reservation was confirmed by the associate. This manager never apologized and showed a complete disregard for the inconvenience and then gave me an attitude for being upset quote “I don’t know what you want me to do” and shrugged her shoulders. When I inquired about my refund she said “we didn’t charge you” as she walked off to the back. I will not be doing business here ever again.Reviewed Sep 20 2018
review fromkayak
10.0
Pros:Everything was smooth & friendlyCons:Longer rental....Reviewed Mar 8 2021
review fromkayak
2.0
Pros:There was absolutely nothing to like, from pickup to rental period to customer service, everything was a hassle and Hertz was completely unhelpful.Cons:The car was in no condition to drive. There was noises coming out of the dashboard that got louder as I accelerated and it was so loud in the cabin that my wife and I had to scream. The washer fluid ran out after an hour on my way to New Mexico. The journey was horrible and Hertz in New Mexico did not have a car for me to swap at 4 locations. It wasted our vacation time and we had to cut our trip short to return back whilst enduring the noises for 12 hours, stopping on the way several times to check the car.Reviewed Jun 6 2021
review fromkayak
10.0
Pros:The car was excellent! Great value, super comfortable, etc.Cons:The insurance cost more than the rental itself. It more than doubled the total cost, and we just went with the "basic" package. Plus, it wasn't clear that we were to pay for the insurance when we returned. We thought that we paid for the insurance up front so that was an unpleasant surprise.Reviewed Jul 21 2017
review fromkayak
2.0
Most AWFUL customer serviceCons:The rental location where I went to pick up the car was awful. The customer service was insulting. The employee helping us was rude and entitled. He began the conversation by telling us that he did not have a car for us that we had reserved. Then continued to tell us that it was our fault because were delayed in our flight to pick up the car. He continued to tell us that we should have called him because we were late (when would have been in flight). He then continued to speak to us by blaming us. Never once apologizing. He was acted this way the entire time. Even when we walked around the car- he refused to note the marks on the car. I have never been treated so badly in my life in regards.Reviewed Sep 19 2016
review fromkayak
10.0
Quality employeePros:The lady who helped me with pick up and drop off was amazingly helpful. She'll be the reason I book with Hertz in the future.Reviewed Aug 15 2018
review fromkayak
2.0
No cars availablePros:Not muchCons:There was no car available for us for the time we reserved. I was told I'd have to wait about 90 minutes to get a car; and ,even then, there were no guarantees I'd get an SUV as I'd requested.Reviewed Nov 21 2016
review fromkayak
3.6
Pros:I prepaid for a Hertz rental car for our 5 day vacation. However when we arrived to the rental location, there were no cars available. The Hertz staff were unhelpful and did nothing to remedy the situation besides giving me the Hertz phone number. In short we lost money and time and gained nothing from the experience except the wisdom to never book through Kayak again.Reviewed Oct 14 2019
review fromkayak
10.0
Pros:Great car. Easy pick up and drop off. They accepted my debit card. Great service!Reviewed Dec 30 2015
review fromkayak
3.2
UnsatisfactoryPros:Fuel efficientCons:Poor customer service the truck was suppose to be a six seated however was a five seater which was uncomfortable for our family no others available. They called 2 hours after drop off with attitude stating we caused damage to the truck however if they had checked the contract they would have seen that the damage was pre existing when my husband called back to clarify they were rude and too busy to address his concerns and said they would call back with no return callReviewed Jul 18 2017
review fromkayak
2.0
Tire issues entire wayPros:Big trunkCons:From irving tx til we arrived in Columbia sc we had tire issues, we had to keep airing the back tires, lights on, when dropped off they were on, I even called roadside numerous times.....case#160316798, please help adjust our rental fees for all the issues since we were charged fees for missing our flight :(Reviewed Dec 5 2016
review fromkayak
2.0
Rude franchise of hertzCons:They told me I was late by more tan one hour so the reservation was cancelled then I waited for hours for a carReviewed Aug 9 2017
review fromkayak

Other suppliers in Irving scored

Where can I find Hertz hire cars in Irving?

3401 W. Airport Frwy #137, Hertz car hires

Address

3401 W. Airport Frwy #137

Hours

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30

Phone

+1 972 594 4473

Address

1700 E Airport Freeway

Hours

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00

Phone

+1 972 579 7649

Good to know

Most popular location

3401 W. Airport Frwy #137

Most popular car type

Economy

Top tips for hiring a car from Hertz in Irving

  • Economy car hires from Hertz in Irving are around 16% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Irving

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Irving.

  • Hertz has 2 car hire locations in Irving. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes