10.0
More staffing at the Zurich airport drop off would have been better. The only employee was overwhelmed and we had to wait a long time.Reviewed Nov 14 2022
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10.0
Wenn ich wochenlang Testa-Nutzungs E-Mails bekomme, erwarte ich auch einen Tesla beim Abholen. Mir wurde eine anderes E-Auto angeboten, aber der Kofferraum war nicht ausreichend. Der angebotene MB E220D war dann am anderen Endes des Angebotsspekturms. Er lies sich aber sehr gut fahren.Reviewed Nov 2 2022
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10.0
Easy to deal with Hertz staff, car was new and very clean, easy process to return the car, friendly personnel… overall it was a very good experience and good value for the money.Reviewed Sep 26 2022
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10.0
Everything worked perfectly! Thanks!!Reviewed Apr 25 2022
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8.4
Cons:Had complications reaching the company prior to pick upReviewed Aug 4 2019
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5.2
Insurance RequirementCons:The location demanded that I obtain insurance and pay USD 500 before they would give me the car since I did not have a copy of my insurance showing that rental cars were covered. Who cares a copy of their insurance disclosures? If I had known, I would have obtained a copy before I left the US. Thus, I had to call my insurance company at my expense and have them email a copy that I could then email to the renal counter. I will not use Kayak nor Hertz for a rental car again and will tell all of my friends to not use them also. Not happy.Reviewed Jul 16 2017
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3.6
They gave away my carPros:The car was fine when I finally got one.Cons:My flight was delayed departing from LAX. Instead of arriving at 10:30 in Frankfurt, I arrived at 12:00. Then the passcontrol decided that three agents were plenty to clear 1,800 passengers quickly. When I got to the Hertz office in the Frankfurt Haupbahnhof, the office was open but the garage was closed, and they hadn't given the clerk the keys for my car. I had to go back to the airport to rent a car, but Hertz didn't have one, nor did Sixt, nor did Europecar, so I got one from Enterprise at six times the price. I went to Hertz the next day and they had no cars. Finally, they had a car on Monday, after I had spent nearly three times at Enterprise for two days, than the entire price for a week from Hertz. I hope Hertz will refund the prepaid fee for the first reservation that they gave away to somebody else.Reviewed Jun 26 2017
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7.6
Had to change vehiclesPros:Had a Ford Fiesta while in Europe. The car was good.Cons:After having the car for a short time, received an email that said I needed to return the vehicle so it could be returned to Ford. They knew how long I would have it, so why give me a vehicle that I need to exchange for another one. I did not have the additional insurance and the quote they gave was ridiculous it was thousands!! Hit a pothole that destroyed a tire and rim, that cost more than $600.Reviewed May 26 2017
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8.0
Pros:Good service. No hidden fees.Cons:Insane insurance costs.Reviewed Oct 24 2016
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