Book Dollar hire cars in Frankfurt am Main

Frankfurt am Main, Germany
Sep 29 — Oct 6
Frankfurt am Main, Germany
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)

Cons

"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in Frankfurt am Main

Overall rating4.4 OkayBased on 44 reviews
Cleanliness
5.6
Comfort
5.0
Overall
3.8
Pick-up/Drop-off
3.6
Value for money
3.9

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
Unexpected chargesPros:The car was ready when we arrived.Cons:We were forced to purchase additional insurance due to some fine print that was ambiguous at best. Kayak.com said this additional insurance was "optional" in multiple places in their terms and conditions. However, after landing from a long flight with three tired children, in need of a rental car, we were told we could not get the car at the price we had booked through Kayak. The additional insurance effectively doubled the cost of the rental car. With no choice I decided to rent the car, make a copy of the so called "policy" that requires the additional insurance, and dispute the barges later when I had internet and phone access. After much hunting around, I spoke to a Dollar customer service agent in the US who told me the extra insurance was indeed optional, but that my only recourse was to dispute it with the rental desk at Frankfurt International. How is this possible? Is Dollar/Hertz a company or not? After multiple phone calls and a lot of research I finally reached the rental desk. The agent told me that it was my choice to get the most expensive version of the additional insurance...much more than what was even required by the so called policy. That is complete BS...I spent a long time at the desk arguing over this unnecessary insurance when I picked up the car...why would I opt for even more of a cost for something I don't need in he first place? My personal auto insurance covers international rentals. Eventually he agreed to reduce the additional fees to the minimum required by Dollar (or at least their interpretation of the policy). With no further energy, recourse, or ability to speak German I reluctantly accepted. This added about 50% to the price I booked through Kayak. BEWARE RENTING FROM DOLLAR IF YOU ARE INTERNATIONAL! Best to avoid 3rd party services as well.Reviewed Jul 12 2016
review fromkayak
7.2
Paid more than was quoted... Watch-outPros:Car was overall nice. Pickup and drop-off pretty easy at the airport.Cons:Price I was quoted on from Dollar on Kayak was not what I ended up paying. When we picked up the car I was told that it was mandatory to get their insurance even though my insurance covered rentals in Europe. This turned out to be at least $300.00 more than my quoted price. I usually rent from Sixt, but thought I was getting a deal... Oh well live and learn. Oh and if you fill it up with gas it better be across the street from the airport. We filled up 24.0 kilometers from the airport and they said it wasn't full! So they charged me an extra $40... Dollar/Hertz lost my business even here in the States...Reviewed Oct 24 2015
review fromkayak
6.8
Reservation means nothingPros:That we finally received a car.Cons:I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.Reviewed Sep 28 2017
review fromkayak
2.0
Pros:Staff was friendly at the counter but the agency was horrible. Ended up having to go to another vendor to obtain a vehicle.Cons:This is one of two car rental agencies that insists that you pay for the insurance policy even though you have other comprehensive coverage - this effectively doubles the cost of the rental. This was not apparent on the website. The staff person I dealt with indicated that it was present in "very very fine print." Both I and the person ahead of me who also appeared to be a seasoned traveler then had to make alternate arrangements. This cost me an additional two hours at the airport when I had a long drive to make after a long flight.Reviewed Oct 23 2019
review fromkayak
2.0
Very very disappointedPros:NoneCons:- Charging for local insurance costing almost double the rental price, although I bought insurance already with my booking. - Staff was not knowledgeable, not friendly, and extremely rude. I mentioned I am Hertz gold member and a holder of a platinum AMEX card and that still didn't waive the local insurance, although the agent said in the beginning of the conversation that it would. - After going through all the hassles and finally figuring out what the agent wants. There were no automatic cars available and the agent refused to offer an upgrade and asked to wait a couple of hours till there are automatic cars available. - I called the booking phone number to escalate, got a Hertz agent on the phone and she said she couldn't locate my reservation to resolve the problem. - A wast of money and time. Never again with Dollar and probably not with the parent company Hertz either. Not my first disappointing experience with Hertz Germany though.Reviewed Jul 10 2017
review fromkayak
4.4
OverchargingPros:Not much...Cons:I was given much trouble about proving my credit card covered insurance. I will never rent from Dollar again because I go through the same thing every time. The rental is very expensive and I got an inferior car to what I had reserved. At first he tried to pass off to me this huge, clunky van that was Far bigger than what I have reserved; when I complained and asked for an intermediate size car they gave me a smaller car and charge me the same price. The overall experience was very negative and a waste of time and money. Disappointed.Reviewed Oct 26 2016
review fromkayak
8.0
some confusionPros:The car and service was fine.Cons:When I called from the Frankfurt train station to find out where the Dollar counter was located, the person in Ireland told me to go to the Hertz counter at the train station. We waited almost 2 hours for that counter to open, only to be told that Dollar was not at that counter. Instead, we needed to take a cab for $7 to a different Hertz dealer. We asked for a map, and none was available. We didn't have Internet, or any idea of how to get around without a map. Thought that was a basic to be included with any rental.Reviewed Oct 3 2016
review fromkayak
7.6
Overall recommendable, despite unnecessary, easy to correct issuesPros:* Location just steps from S-Bahn station * Easy drop-off - even after hours * Rental less expensive than with airport pickup * FRA airport is a mess to navigate by car - much easier using S-BahnCons:* no dollar logo on building, nor house-number -> hard to find (Dollar and Thrifty are now Hertz; look or that logo that is easy to see) * Long wait at pickup - office staff appeared overwhelmed and frustrated with their job * Required written confirmation from credit-card's insurance - not mentioned when booking, but confronted with requirement at pickup! * Got larger (i.e. less fuel-efficient) car than booked - with 6$/gallon that matters even moreReviewed Oct 14 2017
review fromkayak
3.6
Cons:I waited for 3 hours to pick up the car and they didn't tell me it will take this time so I could go and have some rest, they told me it's only 15 minutes. I will never book a car with Dollar or Hertz The price was higher than kayakReviewed Aug 7 2017
review fromkayak
5.6
Unnotified additional chargeCons:When I picked the rental-car up, the Dolloar agent, was absent and after 10 minute of searching for him I found that actually Hertz agent is doing the job. The agent charged additional $35 for card insurrance which I have never informed. Because of this, I spent 1 hour and $35 for doing useless arguing with the agent and getting card insurrance.Reviewed Aug 18 2016
review fromkayak
7.2
Pros:They gave us a bigger car with 6-speed diesel. It was great on mileage and kept up with German autobahn traffic. The price was very reasonable.Cons:The place didn't have the right number address so the cab driver was confused. We left the place and then drove back to it. It would have been nice to know that you could take the train/subway to within a block and just walk. The car was not equipped with GPS which I had requested weeks in advance; then they had none on site and we had to wait for one to be delivered. Then we had to discuss the car insurance, which I purchased online through the rental website. They wanted to see the policy, not just the agreement. After a phone call and me having to say that I did not need insurance, I was given the car. The check out time took much longer than necessary. The clerk was kind and friendly throughout the whole ordeal.Reviewed Jul 12 2017
review fromkayak
2.8
Will never rent from there again.Pros:That I didn't have to drop it off at the same placeCons:Wasn't at location I rented from. Staff was not prepared for anyone to arrive and pick up car. Car was dirty and not full of fuel. Asked me to use my cell phone that was not on a global calling plan. Was told that I had to pay out of pocket for damage to front passenger rim even though I had no knowledge of damage. Vehicle displayed message "Adblue, no start in xxx kilometers" which took away from vacation time trying to find someone who spoke English as well as where to buy this Adblue.Reviewed Aug 7 2016
review fromkayak

Where can I find Dollar hire cars in Frankfurt am Main?

Rhein-main A/p,terminal T1/t2, Dollar car hires

Address

Rhein-main A/p,terminal T1/t2

Hours

Monday06:00 - 21:30
Tuesday06:00 - 21:30
Wednesday06:00 - 21:30
Thursday06:00 - 21:30
Friday06:00 - 21:30
Saturday06:00 - 21:30
Sunday06:00 - 21:30

Phone

+49 69 69593244

Address

Mietwagencenter Im Hbf

Hours

Monday07:00 - 14:00
Tuesday07:00 - 14:00
Wednesday07:00 - 14:00
Thursday07:00 - 14:00
Friday07:00 - 14:00
Saturday07:00 - 14:00

Phone

+49 69 230484

Address

Camberger Strasse 21

Hours

Monday07:00 - 14:00
Tuesday07:00 - 14:00
Wednesday07:00 - 14:00
Thursday07:00 - 14:00
Friday07:00 - 14:00
Saturday08:00 - 13:00
Sunday10:00 - 12:00

Phone

+49 69 24252627

Address

Carl-benz Strasse 5

Hours

Monday08:00 - 13:00
Tuesday08:00 - 13:00
Wednesday08:00 - 13:00
Thursday08:00 - 13:00
Friday08:00 - 13:00
Saturday08:00 - 13:00

Phone

+49 69 449090

Good to know

Most popular location

Rhein-main A/p,terminal T1/t2

Most popular car type

Compact

Top tips for hiring a car from Dollar in Frankfurt am Main

  • Compact car hires from Dollar in Frankfurt am Main are around 18% cheaper than other car types, on average

FAQs about hiring a car from Dollar in Frankfurt am Main

  • Compact (Ford Focus or similar) is the most frequently booked car hire type from Dollar in Frankfurt am Main.

  • Dollar has 4 car hire locations in Frankfurt am Main. Take a look at our Dollar hire location map to find the best car hires near you.

  • Yes

  • Yes