4.0
We booked a compact car which were told from the website that was available. When we got to the pick up location we were told that the only vehicle they had was a small moving van with a large enterprise logo on either side of the vehicle. Since they had nothing else to offer we didn’t have a choice but take it since we were in a different country without transportation. While I didn’t mind taking the van I wasn’t enthusiastic about paying 250 euros for a moving van when we requested and were told we would get a small compact car.Reviewed Sep 21 2023
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4.0
When I drop off at Frankfurt,Idid full fuel and returned. but I was claimed by in-charge lady staff that fuel was half , in addition they rushed to get off from car, I could not check my baggage. I left my cloth in the car.Reviewed Jul 8 2023
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2.0
The car which was reserved was not available and had to pay more. Don’t see the point of making reservations if cars are not heldReviewed Mar 19 2023
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2.0
I like the fact that they gave automatic. They charged me numerous times extra to include mileage that was agreed upon to be unlimited. 3 different charges that total close to $2,000 . They sent me receipts in German. I asked for English version and still waiting on it. I have been enterprise customer for over 20 years but may not be after this experience.Reviewed Aug 21 2022
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2.0
Vehicle was not present when we arrived.Reviewed Mar 20 2022
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10.0
Car was great, staff was friendly, and they didn't try to nickel and dime us on a bunch of extras, nor try to find a million tiny things wrong with the car to charge us for.Reviewed Jan 7 2022
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2.0
I didn’t like not getting the car I reserved because it was not at the airport and the agent giving me a bunch of BS. After a 9.5 hour flight I had to settle for an 8 passenger van instead of a 5 passenger Ford S Max. Then was charged a higher rate.Reviewed Dec 26 2021
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10.0
No complaints. Enterprise provided the best pricing for my short-notice rental and provided excellent service.Reviewed Nov 29 2021
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7.9
It was quick and easy, only thing that wasn’t great was that at first they charged a way higher rental amount to my card (aside from the deposit) then the one I booked it for here on kayak. However they corrected the amount to what was originally booked when they charged it 2 days later. So all good in the end.Reviewed Sep 24 2021
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5.9
The signage for rental cars is awful. Also, I had to take a shuttle to the other terminal to pick up my car.Reviewed Aug 25 2021
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1.9
I had to wait for 2 hours. Despite the fact that I reserved the rental for 7am i got the keys at 9am.Reviewed Aug 25 2021
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2.0
Cons:our reservation was cancelled without any notice in advance. we learned the bad news at the counter in the morning. this is a very poor serviceReviewed Apr 13 2020
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