Guest reviews
Overall rating
8,0
Excellent
Based on 52 reviews
Cleanliness
8,3
Comfort
8,1
Pick-up/Drop-off
7,8
Value for money
7,8
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
12
4
5
0
4
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9,6
Pros: Yes
review from
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2,0
Cons: There was no disclaimer that you cannot rent a car with a typical debit/credit or cash. For an $81 dollar rental I was told I could not use cash of debit/credit. I was left stranded with my child at the airport car rental with little to no assistance of compassion by the clerk working. I am greatly disappointed and will not only never rent from Hertz but I will also be telling others not to rent form Hertz.
review from
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7,6
Pros: Friendly staff upon check-in
Cons: Better options for the size of the SUV (not the car as advertised).
review from
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10,0
Pros: The whole experience!
review from
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10,0
Pros: The staff were able to accommodate my taste in cars.
Cons: I really don't know!
review from
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10,0
Pros: Everyone was great, very easy to work with.
Cons: Can’t think of anything
review from
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4,4
Pros: The people I interacted with were nice.
Cons: Had to wait 15 minutes for the car to be brought up even though I was the only customer. They brought up 3 other cars from wash, dropped off and left without acknowledging I was waiting. Car was so out of alignment it shook whenever driving over 25 mph. Terrible drop off experience, took 45 min.
review from
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6,8
Pros: Car was comfortable and clean.
Cons: Ended up paying an additional $26 for unnecessary insurance coverage. I expected to pay the amount stated on the reservation; and when dropping off there was an additional insurance coverage cost that was never explained or mentioned when picking up.
review from
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7,6
Cons: Office closed when i got there. Had to wait
review from
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2,0
Horrible experience
Cons: I set a pick up for 8am and they didn't have a car ready till almost 930am. When I finally got a car it was filthy on the outside and inside. The seats were very badly stained and the car smelled of cigarettes, not ideal when traveling 5 hrs with an infant... I was offered no discount or upgrade for my complaints. In the future I will stick with enterprise.
review from
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10,0
Smooth
Pros: Everything went smooth
review from
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10,0
Pros: Great service, Professional Staff ( Tim) was very helpful with my questions. Easy to work with .
review from