Guest reviews
Overall rating
7,4
Good
Based on 3 865 reviews
Cleanliness
8,3
Comfort
8,2
Pickup/dropoff
7,8
Value for money
7,9
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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10,0
Pros: The staff were able to accommodate my taste in cars.
Cons: I really don't know!
review from
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10,0
Pros: Everyone was great, very easy to work with.
Cons: Can’t think of anything
review from
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4,4
Pros: The people I interacted with were nice.
Cons: Had to wait 15 minutes for the car to be brought up even though I was the only customer. They brought up 3 other cars from wash, dropped off and left without acknowledging I was waiting. Car was so out of alignment it shook whenever driving over 25 mph. Terrible drop off experience, took 45 min.
review from
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6,8
Pros: Car was comfortable and clean.
Cons: Ended up paying an additional $26 for unnecessary insurance coverage. I expected to pay the amount stated on the reservation; and when dropping off there was an additional insurance coverage cost that was never explained or mentioned when picking up.
review from
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7,6
Cons: Office closed when i got there. Had to wait
review from
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2,0
Horrible experience
Cons: I set a pick up for 8am and they didn't have a car ready till almost 930am. When I finally got a car it was filthy on the outside and inside. The seats were very badly stained and the car smelled of cigarettes, not ideal when traveling 5 hrs with an infant... I was offered no discount or upgrade for my complaints. In the future I will stick with enterprise.
review from
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10,0
Smooth
Pros: Everything went smooth
review from
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10,0
Pros: Great service, Professional Staff ( Tim) was very helpful with my questions. Easy to work with .
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4,4
Pros: The car was very clean.
Cons: I had to drive to Atlanta to recover a vehicle, but did not know exactly where it was located. The attendant at the Hertz counter told me to just let them know as soon as I did and they would find the nearest drop-off point to the vehicles location. Early the next morning I informed them that it was in Hiram, on the far NW side of Atlanta. I was told, after several phone calls and about 40 minutes on hold, that I needed to take the car to Sandy Sprgs, on the East side of Atlanta. The cab ride to Hiram cost me almost as much as the car rental. Absolutely the worst experience with a rental I've ever had.
review from
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6,0
Not the car advertised
Pros: I asked for a German car. I got a Toyota. This was bait and switch.
review from
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5,2
Pros: The return was quick and very pleasant!
Cons: The insurance over sell scare tactics.
review from
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2,0
Pros: Took care of us quickly so we could be on our way.
review from
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10,0
Pros: The staff were able to accommodate my taste in cars.
Cons: I really don't know!
review from
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10,0
Pros: Everyone was great, very easy to work with.
Cons: Can’t think of anything
review from
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10,0
Smooth
Pros: Everything went smooth
review from
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10,0
Pros: Great service, Professional Staff ( Tim) was very helpful with my questions. Easy to work with .
review from
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6,8
Pros: Car was comfortable and clean.
Cons: Ended up paying an additional $26 for unnecessary insurance coverage. I expected to pay the amount stated on the reservation; and when dropping off there was an additional insurance coverage cost that was never explained or mentioned when picking up.
review from
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7,6
Cons: Office closed when i got there. Had to wait
review from
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4,4
Pros: The people I interacted with were nice.
Cons: Had to wait 15 minutes for the car to be brought up even though I was the only customer. They brought up 3 other cars from wash, dropped off and left without acknowledging I was waiting. Car was so out of alignment it shook whenever driving over 25 mph. Terrible drop off experience, took 45 min.
review from
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2,0
Horrible experience
Cons: I set a pick up for 8am and they didn't have a car ready till almost 930am. When I finally got a car it was filthy on the outside and inside. The seats were very badly stained and the car smelled of cigarettes, not ideal when traveling 5 hrs with an infant... I was offered no discount or upgrade for my complaints. In the future I will stick with enterprise.
review from
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4,4
Pros: The car was very clean.
Cons: I had to drive to Atlanta to recover a vehicle, but did not know exactly where it was located. The attendant at the Hertz counter told me to just let them know as soon as I did and they would find the nearest drop-off point to the vehicles location. Early the next morning I informed them that it was in Hiram, on the far NW side of Atlanta. I was told, after several phone calls and about 40 minutes on hold, that I needed to take the car to Sandy Sprgs, on the East side of Atlanta. The cab ride to Hiram cost me almost as much as the car rental. Absolutely the worst experience with a rental I've ever had.
review from
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6,0
Not the car advertised
Pros: I asked for a German car. I got a Toyota. This was bait and switch.
review from
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5,2
Pros: The return was quick and very pleasant!
Cons: The insurance over sell scare tactics.
review from
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2,0
Pros: Took care of us quickly so we could be on our way.
review from
Other suppliers in Dayton scored
Where can I find Hertz hire cars in Dayton?
8012 Mcewen Rd, Hertz car hire
Address
8012 Mcewen RdPhone
+1 937 438 0175FAQs about hiring a car from Hertz in Dayton
How many car hire locations does Hertz have in Dayton?
Hertz has 2 car hire locations in Dayton. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Dayton Airport (DAY)?
Yes
Does Hertz offer shuttle or airport pick-up services from Dayton Airport (DAY)?
Yes