Guest reviews
Overall rating
7,3
Good
Based on 4 318 reviews
Cleanliness
6,7
Comfort
6,7
Pickup/dropoff
6,1
Value for money
6,5
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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3,6
Cons: Was told that I could drop car at another location not far from the original one and not be charged a fee but was charged anyways. Car itself had numerous physical defects such as a dented gas door, small scratches all over the vehicle, and a few dents in other locations. Upholstery was stained.
review from
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2,0
Pros: When I called to verify if the Hertz store I was trying to book from was on site of the Atlanta airport, they said yes. So I confirmed my purchase, only to get to airport counter and I hadn’t. Wanted to charge me $320 plus $200 deposit. ZERO HELP! Thanks to Enterprise for coming in clutch!!
Cons: Transfer over my reservation and honored it. Not get blown off...
review from
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2,8
Pros: Car were available
Cons: Price on cars were really expensive,
review from
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10,0
Pros: Yes the staff was very friendly and super fast customer service.
review from
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10,0
Pros: The ease and comfort of getting the car i needed for an Emergency. Thank you
Cons: Keep up the Great Customer Service
review from
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10,0
Pros: Very good knowledgeable staff
Cons: No comments good experience
review from
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6,8
Pros: Great car and price
Cons: Had to wait in line even to use kiosks for pickup, then there were very long lines to get out of the garage.
review from
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6,0
Cons: Two of the agents on the ground at pick up were not helpful with resolving issue on Hertz's end with authorization of my credit card. A 3rd agent was very helpful. But I am disappointed that it took me 1 1/2 hours to get the rental car because the first two agents did not provide good customer srvc
review from
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2,0
Cons: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!
review from
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2,0
Pros: Nothing.
Cons: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.
review from
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7,2
Pros: Staff was very helpful and efficient. It is always the insurance add ons and other unexpected taxes that easily bumps the price up.
review from
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8,0
Pros: People
Cons: Ride to truck walk was far
review from
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10,0
Pros: Yes the staff was very friendly and super fast customer service.
review from
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10,0
Pros: The ease and comfort of getting the car i needed for an Emergency. Thank you
Cons: Keep up the Great Customer Service
review from
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10,0
Pros: Very good knowledgeable staff
Cons: No comments good experience
review from
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6,8
Pros: Great car and price
Cons: Had to wait in line even to use kiosks for pickup, then there were very long lines to get out of the garage.
review from
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7,2
Pros: Staff was very helpful and efficient. It is always the insurance add ons and other unexpected taxes that easily bumps the price up.
review from
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8,0
Pros: People
Cons: Ride to truck walk was far
review from
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3,6
Cons: Was told that I could drop car at another location not far from the original one and not be charged a fee but was charged anyways. Car itself had numerous physical defects such as a dented gas door, small scratches all over the vehicle, and a few dents in other locations. Upholstery was stained.
review from
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2,0
Pros: When I called to verify if the Hertz store I was trying to book from was on site of the Atlanta airport, they said yes. So I confirmed my purchase, only to get to airport counter and I hadn’t. Wanted to charge me $320 plus $200 deposit. ZERO HELP! Thanks to Enterprise for coming in clutch!!
Cons: Transfer over my reservation and honored it. Not get blown off...
review from
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2,8
Pros: Car were available
Cons: Price on cars were really expensive,
review from
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6,0
Cons: Two of the agents on the ground at pick up were not helpful with resolving issue on Hertz's end with authorization of my credit card. A 3rd agent was very helpful. But I am disappointed that it took me 1 1/2 hours to get the rental car because the first two agents did not provide good customer srvc
review from
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2,0
Cons: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!
review from
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2,0
Pros: Nothing.
Cons: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.
review from
Other suppliers in Atlanta scored
Where can I find Hertz hire cars in Atlanta?
3300 Lenox Rd, Hertz car hire
Address
3300 Lenox RdPhone
+1 404 237 2660FAQs about hiring a car from Hertz in Atlanta
How many car hire locations does Hertz have in Atlanta?
Hertz has 10 car hire locations in Atlanta. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Hartsfield-Jackson Airport (ATL)?
Yes
Does Hertz offer shuttle or airport pick-up services from Hartsfield-Jackson Airport (ATL)?
Yes
