Guest reviews
Overall rating
7,3
Good
Based on 4 324 reviews
Cleanliness
6,6
Comfort
6,7
Pick-up/Drop-off
6,1
Value for money
6,5
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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10,0
Pros: Everything was great!
review from
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10,0
Pros: Call center and onsite staff were extremely helpful with some last minute reservation modifications, and returning a vehicle has never been easier, even without use of the key drop.
Cons: Call center line was a little quicky getting through to, but even though I was disconnected before modifying the reservation to wife’s name and adding a few car seats, the agent found and applied a discount to the total rental cost
review from
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2,0
Cons: Everything
review from
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2,0
Pros: Nothing
Cons: They told me they didn’t accept my type of debit card for the deposit, but according to the policy on their website my card should have been accepted. I then paid another $350 for a rental through Turo and still haven’t gotten my refund yet a week later.
review from
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3,6
Cons: Was told that I could drop car at another location not far from the original one and not be charged a fee but was charged anyways. Car itself had numerous physical defects such as a dented gas door, small scratches all over the vehicle, and a few dents in other locations. Upholstery was stained.
review from
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2,0
Pros: When I called to verify if the Hertz store I was trying to book from was on site of the Atlanta airport, they said yes. So I confirmed my purchase, only to get to airport counter and I hadn’t. Wanted to charge me $320 plus $200 deposit. ZERO HELP! Thanks to Enterprise for coming in clutch!!
Cons: Transfer over my reservation and honored it. Not get blown off...
review from
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2,8
Pros: Car were available
Cons: Price on cars were really expensive,
review from
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10,0
Pros: Yes the staff was very friendly and super fast customer service.
review from
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10,0
Pros: The ease and comfort of getting the car i needed for an Emergency. Thank you
Cons: Keep up the Great Customer Service
review from
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10,0
Pros: Very good knowledgeable staff
Cons: No comments good experience
review from
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6,8
Pros: Great car and price
Cons: Had to wait in line even to use kiosks for pickup, then there were very long lines to get out of the garage.
review from
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6,0
Cons: Two of the agents on the ground at pick up were not helpful with resolving issue on Hertz's end with authorization of my credit card. A 3rd agent was very helpful. But I am disappointed that it took me 1 1/2 hours to get the rental car because the first two agents did not provide good customer srvc
review from
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10,0
Pros: Everything was great!
review from
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10,0
Pros: Call center and onsite staff were extremely helpful with some last minute reservation modifications, and returning a vehicle has never been easier, even without use of the key drop.
Cons: Call center line was a little quicky getting through to, but even though I was disconnected before modifying the reservation to wife’s name and adding a few car seats, the agent found and applied a discount to the total rental cost
review from
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10,0
Pros: Yes the staff was very friendly and super fast customer service.
review from
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10,0
Pros: The ease and comfort of getting the car i needed for an Emergency. Thank you
Cons: Keep up the Great Customer Service
review from
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10,0
Pros: Very good knowledgeable staff
Cons: No comments good experience
review from
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2,0
Cons: Everything
review from
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2,0
Pros: Nothing
Cons: They told me they didn’t accept my type of debit card for the deposit, but according to the policy on their website my card should have been accepted. I then paid another $350 for a rental through Turo and still haven’t gotten my refund yet a week later.
review from
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3,6
Cons: Was told that I could drop car at another location not far from the original one and not be charged a fee but was charged anyways. Car itself had numerous physical defects such as a dented gas door, small scratches all over the vehicle, and a few dents in other locations. Upholstery was stained.
review from
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2,0
Pros: When I called to verify if the Hertz store I was trying to book from was on site of the Atlanta airport, they said yes. So I confirmed my purchase, only to get to airport counter and I hadn’t. Wanted to charge me $320 plus $200 deposit. ZERO HELP! Thanks to Enterprise for coming in clutch!!
Cons: Transfer over my reservation and honored it. Not get blown off...
review from
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2,8
Pros: Car were available
Cons: Price on cars were really expensive,
review from
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6,0
Cons: Two of the agents on the ground at pick up were not helpful with resolving issue on Hertz's end with authorization of my credit card. A 3rd agent was very helpful. But I am disappointed that it took me 1 1/2 hours to get the rental car because the first two agents did not provide good customer srvc
review from
Other suppliers in Atlanta scored
Where can I find Hertz hire cars in Atlanta?
3300 Lenox Rd, Hertz car hire
Address
3300 Lenox RdPhone
+1 404 237 2660FAQs about hiring a car from Hertz in Atlanta
How many car hire locations does Hertz have in Atlanta?
Hertz has 10 car hire locations in Atlanta. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Hartsfield-Jackson Airport (ATL)?
Yes
Does Hertz offer shuttle or airport pick-up services from Hartsfield-Jackson Airport (ATL)?
Yes