Guest reviews
Overall rating
6,3
Good
Based on 566 reviews
Cleanliness
6,5
Comfort
6,6
Pick-up/Drop-off
6,1
Value for money
6,3
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
90
61
49
30
109
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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2,0
Cons: I’ve asked for a refund because no cars available when I went to pick up.
review from
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2,0
Pros: The staff was very friendly
Cons: Kayak oversold hertz so I didn't get a rental. I paid kayak and hertz didn't have a car for me.
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2,0
Cons: There were no cars. Zero. For the whole day.
review from
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3,6
Pros: Drop off was easy
Cons: The original booking fell through because they did not have a car for me. Had to switch to a different pick up location 2 hours before planned departure. The car had a horrible shake at 70mph. This made my 12 hours of driving quite miserable.
review from
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4,0
Cons: Not friendly at all, ask for a possible upgrade, no recommendations or any response...
review from
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2,0
Pros: Nothing
Cons: Employees that actually care about a customer. I was late picking up the car, as I was dealing with a family medical issue. The staff could have cared less. They made no effort to find me another car. I could upgrade for significantly more or drive a compact for the same price. How can a lower grade car still be the same price. I ended up leaving Hertz. I literally walked 3 miles to the Enterprise location and selected another car. No wonder Hertz is in bankruptcy.
review from
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10,0
Pros: The location was convenient, the staff were super helpful, professional, and friendly.
Cons: Nothing, everything was awesome.
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2,0
Cons: I was not able to rent a car. The online site and the representatives on the phone always said there were cars available and when we arrived to the picky location there was a lo g line with about 20 to 25 people waiting and complaining that they were told their cars were ready and they had even paid for it, where there was nothing available. There is no respect what so ever to the people’s life and time. The procedures for the representatives on the phone should advise the customers with the actual availability of vehicle, most of us were tourists lost in Atlanta city without car and having to changed vacation plans within 3 hours. Not fair.
review from
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2,0
Pros: My experience was horrible
Cons: Communication, accommodated better, more alternatives.
review from
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7,2
Pros: Shared stafff but short wait, good service
Cons: We were delayed just a few minutes beyond 1 hour and were charged about $35 after we left the drop off. I thought that was totally unfair. The GPS did not work all the time either. Nothing was said to me when I dropped of the car about extra charges. I don't think they have a right to just charge my cc without suthorization
review from
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2,4
Cons: Not stolen our luggage and production gear.
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2,0
Cons: The Hertz location was closed and a Cargo Van was not available at any nearby locations.
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