Cons: Had a car for me
Pros: I never got my car. I put in the atlanta airport and it gave me another location. It was pre rented, (not paid for) and I set the time to pick it up. When I found out the airport was the wrong location, I called the other location and they were closed until Monday. This was Saturday afternoon. So I had no car and had a terrible time getting to my location.
Cons: State on the website clearly that this not an airport location and times should align when they are open to alert you they will be closed.
Cons: I reserved a car get there they tell me the car they had was due for service but instead of upgrading me they down graded me
Pros: The staff was nice but there were alot of people at dropoff so I had to just leave the keys atvdropoff
Cons: Experience was fine. The Nissan sentry doesn't handle really well, and visibility wasn't great. That's a bad review for the car, not the rental experience.
Cons: Pick up and drop off were very easy. Besides going to the counter there was no contact with other people, which is helpful in the COVID environment.
Pros: The only thing decent was how easy it was to drop off.
Terrible experience otherwise.
Cons: When we made the reservation online we chose the airport as our pickup location. Only to find after traveling and taking the shuttle to the car rental place; it was another location 30 minutes away!! That’s insane. So we lost our rate. Enterprise wouldn’t honor the rate we booked for. Had to pay almost double. And we’re told we wouldn’t make it to the other car place in time. Kayak should of known better when we entered the airport as a pickup location.
Pros: Absolutely nothing.
Cons: I made a reservation and paid $25 (both ways!) to travel by Uber from airport ATL to the off-airport store. Enterprise had no cars that day and may have some the next day and advised I could wait. They took my reservation and wanted me to wait after taking and confirming my reservation? Are you kidding. I would like a refund of the $50 it took to travel round trip from ATL. Until I develop Alzheimer's and forget this incident, I will never rent from Enterprise again. Never! Ever!
Cons: Check in procedure was confusing. A simple sign telling customers to stay with their car until a representative could check them in would be helpful. There was so much hustle and bustle with customers and employees milling about going to and from a kiosk that there was no clear or apparent procedure to follow.
Cons: They were so rude. One rep almost hit me with the door on the way in. He was rude telling me that they had no cars available. Didn’t even want to help me explore other options, even though I had a reservation.
Pros: Friendly staff at pick up and lower price than I expected. But then charged higher price at drop off! WTF? That Sucked!
I called and talked to the staff at that location in Duluth,GA and they would not work with me to reverse the extra money I was charged.
Also the car had a broken windshield wiper switch and I had to hold it the during the massive thunderstorm for over 1.5 hours while I drove. Very dangerous not to have both hands on the wheel in a massive rain. Not to mention light care and bad brakes. Test your cars before someone gets hurt!
I will be NOT be considering Enterprise nor any affiliated rental car companies in my future rental cars and searches.
Cons: see above #IWillNeverRentEnterpriseAgain
Cons: They didn’t have a car for me when I got there. Had to wait for an hour. The car they gave me was nasty, had Cigarette Ash everywhere. Stunk like smoke. Tire needed air everyday. Oil filter light was on. Only had 1/4 tank of gas.
Premium (Buick LaCrosse or similar) is the most frequently booked car hire type from Enterprise in Atlanta.
Enterprise has 13 car hire locations in Atlanta. Take a look at our Enterprise hire location map to find the best car hires near you.
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