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|"The bell staff was excellent"||(in 22 reviews)|
|"The West Lake is beautiful!"||(in 28 reviews)|
|"Has good view and friendly staff."||(in 10 reviews)|
|"Hotel is rather outdated."||(in 17 reviews)|
|"Bit outdated with very essential rooms."||(in 5 reviews)|
|"Stayed in a family suite but no toilet in the living room."||(in 2 reviews)|
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The hotel's location by Hangzhou's famous lake could not be better. The room was generous in size, while the staff was attentive and kind. The on-site restaurants and cafes were also a pleasant surprise in terms of the quality of their food and service staff.
The gym was functional but a little bare-bones. Certain supplemental features such as the spa were closed by default and required one to inform the staff if one intended to make use. Running around West Lake is by far the superior option -- weather permitting.
Location was just excellent
Accomodation could be renewed
Great service and location.
The hotel is a bit old. The equipment could be better, e.g., no coffee machine.
The layout and design of the hotel. Rooms are spacious with all the necessaries provided.
A bit costly for one night stay not inclusive of breakfast which had to be paid separately. Otherwise everything is perfect.
Spacious suite with toys for the kids. Nicely located at the lake. Friendly staff.
The family suite was very spacious and clean. But, the room is rather old (single glass windows, balcony doors don't close well, tapestry and interior). The toys in the room were nice, but one box also contained many small pieces of styrofoam, which obviously isn't suitable for children. When we were there, the outdoor air quality was really bad (AQI 230). There was no air purifier in the room rest of the building (as far as I've seen). They did bring a small air purifier on request, but with an old filter (no replacement available) and it was an ionizer, which produces ozone. So, better than nothing, but not optimal for a kids room.
With a stay at Shangri-La Hotel Hangzhou in Hangzhou (Xihu), you'll be a 1-minute drive from West Lake and 8 minutes from Broken Bridge. Featured amenities include a 24-hour business center, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
based on 429 reviews
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Most popular landmarks
- Su Di Causeway 0,4 km
- Hangzhou Botanical Garden 0,5 km
- Zhejiang Museum 0,6 km
- Zhejiang University 1,3 km
- Broken Bridge 1,6 km
- Yellow Dragon Sports Center 1,7 km