Cons: Allow customers to use credit card by phone instead of needing the actual card to rent a car. I was unable to ren lt a sports car because I did not have a physical card so I was forced to rent a cheaper car with my check card and then was overcharged for a smaller car.
Cons: This rental did not happen, they did not have the car available I was attempting to renf
Pros: Staff was very accommodating and helpful. Got me a good fair deal, and the customer service was excellent.
Cons: They overbooked the car I rented, but they made up for it 10 fold. No complaints.
Pros: How quick they can get you out of there with your rental car, especially during Covid times. No need to step inside the office.
Cons: Overall it was well done. Limited vehicle choice but I was at a smaller office location. Also customer service said we could get a 4x4 but the office staff were more up front and honest about that. So I’m glad I called ahead.
Pros: Nice car and friendly service.
Cons: Price could be less.
Pros: The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.
Cons: They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.
Pros: Drop off was very easy, just pulled up and got checked in and wasn’t far from my terminal. Also it was cheaper than getting one not at the airport.
Cons: I got there really late at night and two attendants were busy for quite awhile. Only one girl at the counter. She ran into a couple snags and anyway it was 20 min before I was greeted...but well taken care of after.
Pros: The car we wanted wasn't there so they upgraded us to something better. Very nice guy who helped us!
Pros: Staff members were very helpful at all times. We picked up a vehicle that was just slightly too tall for the garage at the place we were staying. We brought the vehicle back the next morning and traded for a size smaller and the representative was most gracious and efficient. Very good rental experience across the board.
Cons: They didn't have the higher level of car that I signed up for.
Pros: Everything was great
Cons: Nothing I can think of. It was fast, convenient and smooth
Cons: The car stereo was really poor & not what I expected for a premium SUV rental.
Pros: Staff was good. I rented an economy car 7 days in advance. So my rental should have been there. It wasn't. The customer mg er service agent stated to offer me an upgrade to a fancy exotic charger for an upgrade. I declined. Then she added to offer a dirty maxima that was in storage. I looked at her and said fine. She went inside. About 5 minutes later cane out and offered my a SUV I n.v stead at the same price. Reason being me and my kids just started at her as there was a Corolla with leather seats and 3 white corollas right in front of us. The thing is. I reserved a corolla....she went Inside. Realized that I'm a premier member member by management and came out with the contract. Now mind you. I'm a man of color. On vacation to Disneyland in first class accommodations with my kids. Can you imagine how I felt ok offering me a dirty car with my car right in front of me. Standing in the lot because there were customers in the lobby as with covid, only 1 car can be rented at a time. I wasn't embarrased. But after a nice flight, friendly first class epic service. To be treated like that. It was not a mistake. She did not know who she was dealing with. And I kept my cool. Answered her questions. But that type of bv behavior is not tolerable. Especially now. Perception at first sight is crazy. I pulled out my rare CitiBlack Card on her when she asked for a VALID credit card. Knowing that Enterprise accepts ALL credit cards. So she changed her tone. Told me places to stay. Told me to have a safe trip. I just said thank you as my kids were present and I proved my point. But the fact is. It was a bit embarrassing to stand there and wait for a junk car from storage with about 7 cars readily available. I reserved my car a week in advance. I believe perception training needs to be addressed. Last time I seen all the rich millenials dont dress up. Even the lobby customers were in cargo shorts and sandals. We were in coordinated sweatsuit. Jeans. Blouses. Collared shirts. Hmm.
Cons: Train representatives to not see the race card or if they expose themselves biased on the color ok f the person's skin. They will be reported. The issue will be addressed by any professional worker. We spend good money for good product. And part of the product is the service we receive. Not just read a personality. Be completely fair to each customer. Each color. Each race. As this is on the wall kn s of the business in the Equal Opportunity Act that each representative must read and sign upon employment. Don't let outside personal politics ruin a good business. My money is green like the next customer. Treatment, even subtle treatment is important to maintain the business. Train up on ethics policy needed. Badly. Immediately.
Pros: The staff at both locations made the process extremely simple. They were friend and super cool. I will definitely be returning.
Cons: Details on what you need when your rent a vehicle (major credit card)!
Cons: This was the best rental car experience I have had anywhere in the world. And for it to be at an airport gives extra points. The people were great and friendly, the car spotless inside and out, and the drop off took mere minutes. Great pleasure and will definitely use this when I come back to Southern California.
Pros: Staff was great
Cons: Car had dog hair and smelled like cigarette smoke
Pros: I did not rent the car. I kept requesting Ontario Airport and you kept giving me John Wayne Airport which was to far away. Even called and they said they couldn't change it so cancelled
Pros: They were very friendly and polite
Pros: Great rate and no drama.
Cons: Only one counter person so I had to wait 10 minutes to do the paperwork. You need more counter people. But she was very nice and fast.
Pros: WE found one issue with our rental car and they went above and beyond to enhance our trip.
Pros: My flight was late and the staff stayed open to wait for me!
Pros: Easy pickup with ability to select between several different vehicles. Easy drop off. Brand new Cadillac with only 300 miles made for a great trip
Pros: Drop off was super easy
Pros: The staff at pickup were very friendly. Michelle, the shuttle bus driver from Enterprise to LAX was fantastic. She very clearly made sure that everyone knew which terminal they were going to and she interacted with each guest with humor, kindness, and respect. Give her a raise!
Cons: I can't think of anything, it was a good experience.
Very good value, helpful
Pros: Easy transaction and nice new car.
Cons: The pushing of their insurance...
Pros: n/c cancellation policy; helpful agent on phone
Cons: Had a flight change to an airport 35 miles away & unable to have dropoff at same place as pickup without a new reservation at double the cost
Amazing customer service!! Friendly, helpful
Pros: Every employee was very friendly and helpful! I pre-booked online, and once I arrived at the Santa Ana location, everything was taken care of for me within about 10 minutes. They were able to upgrade me to a larger vehicle seeing as I was going to have a tall passenger in the back. Also the Nissan Altima was SO nice to drive.
Cons: At the John Wayne Airport, it was pretty difficult to find the location. I think more instructions should be available either online or on the automated voice message. Currently, all it gives is the address of the entire airport.
Pros: Car was clean and in good condition.
Cons: The actual pick-up area was in the parking garage which was not indicated on the reservation nor the counter where all other car rental companies were located. We waited for 15 minutes before another car company informed us that there was another area to go to.
Cons: I was Forced to buy additional car insurance!!
|Monday||07:00 - 23:30|
|Tuesday||07:00 - 23:30|
|Wednesday||07:00 - 23:30|
|Thursday||07:00 - 23:30|
|Friday||07:00 - 23:30|
|Saturday||07:00 - 23:30|
|Sunday||07:00 - 23:30|
|Monday||07:30 - 18:00|
|Tuesday||07:30 - 18:00|
|Wednesday||07:30 - 18:00|
|Thursday||07:30 - 18:00|
|Friday||07:30 - 18:00|
|Saturday||09:00 - 12:00|
|Sunday||00:00 - 00:00|
Enterprise has 2 car hire locations in Santa Ana. Take a look at our Enterprise hire location map to find the best car hires near you.
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