2.0
Kayak allowed me to book an enterprise rental at 12noon, which was Enterprise’s closing time in Framingham, MA. There was only tiny font in the email confirmation that provided the closing time, which I did not see. So I arrived just after 12noon and enterprise was closed. Please change that functionality on the reservation site - so clients have a larger window to pick up the reservation before closing time. Or make it very clear in big font of the closing time. I had to travel an extra 40 mins to another enterprise location at the airport with all my luggage and kids to get a new rental. The agent at Logan airport was excellent and found me a comparable vehicle at the same online price. But overall my experience was very poor. My weekend travel was significantly impacted and delayed by this problem that could have been avoided through a better website design.Reviewed Jun 3 2023
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10.0
Easy in and out.Reviewed Jan 8 2022
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2.0
Car was on Empty when I got in, there was stuff left throughout the car by the previous renter, the inside of the windshield was so dirty it was dangerous and the rearview mirror had several very visible fingerprints on it. This car was obviously not clean at all.Reviewed Nov 8 2021
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4.0
It would have been a lot better if there had been a car available when I showed up. I was originally told there was no car. I made the reservations 4-5 months before traveling, traveled across the country to find there was no car. I called Enterprise before I drove down to pick up the car to ask if there was a car ready for me. The response was 'yes'. When I arrived the response was 'no'. Finally a car was produced. What is going on ?Reviewed Oct 21 2021
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3.9
More expensive than Avis, with or without a discount code. Car smelled bad, but no time to wait - had to live with it.Reviewed Sep 28 2021
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10.0
Pros:The staff was amazing and the drop off was super easy.Reviewed Apr 29 2019
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6.0
SuburbanPros:Car was comfortableCons:Car was dirty. Not cleaned or vacuumed prior to picking up. The enterprise rep offered to clean it while I waited, but I had an appointment to get to. Should have been done prior to my appointment.Reviewed Oct 22 2018
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10.0
Pros:Very nice counter people. Car very good.Cons:That they close so early.Reviewed Nov 14 2017
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6.4
They need to pay more attention to detailPros:The price was rightCons:Left rear tire was low on air - the dash light was lit and they released the car that way The gas tank wasn't all the way full. Range when I picked it up was 340 miles. When I filled the tank all the way it was over 400.Reviewed Nov 21 2016
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2.0
Pros:N/ACons:When i called, there was no Car available. I wasted couple of hours in reserving my car.Reviewed Oct 24 2016
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10.0
Great jobPros:extremely responsive and friendly. Got me in and out very quickly.Reviewed Oct 10 2016
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