Guest reviews
Overall rating
8,2
Excellent
Based on 12 reviews
Cleanliness
8,5
Comfort
8,5
Pickup/dropoff
8,0
Value for money
8,0
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
pick up the car
car was great
great car
airport location
great price
picked up the car
drop the car
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8,0
Cons: Unable to locate the car I reserved. Had to settle for a comparable vehicle
review from
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10,0
Friendly staff
Pros: Everything was as it should be
Cons: Nothing
review from
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2,0
No one at the rental desk
Pros: Nothing
Cons: When I went to pick up my car at at 12:20PM, no one was in the office to help me. To fix this, I abandoned my reservation and rented directly from Budget at the airport. Problem solved.
review from
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8,4
Pickup / Dropoff Concerns
Cons: Vehicle was not ready on time. No discount offered. Office door sign indicates the office is open until 12:00 PM (Saturday), but the office was closed when the vehicle was returned at 10:00 PM. No explanation was provided about toll payment process when the vehicle was picked up.
review from
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10,0
Great location
Pros: I have been renting from this location for over 20 years. Very convenient always nice.
Cons: Prices are typically higher because of the surrounding area.
review from
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2,0
taking advantage of their l>mixed hours
Pros: Having found a decent price I showed up on Saturday just past noon to find their doors closed. Upon reaching the manager the next day my reservation rate wasn't honored and I was given the run around by the local and national reps.
review from
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8,0
Truck rental
Pros: We loved the Chevy Silverado.
Cons: The center seat belt in the back was broken and not disclosed to us. When we got home we loaded the truck to go camping and then started to load the kids into the back seat and discovered the seat belt was broken. We had to change the way we had the passenger situation set up with another vehicle that was going with us which was not expected. When we told this to the rental place they said sorry and that was it. No refund or discounted rate due to the vehicle not being as represented by them. They could have handled this more professionally.
review from
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8,0
Cons: Unable to locate the car I reserved. Had to settle for a comparable vehicle
review from
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8,4
Pickup / Dropoff Concerns
Cons: Vehicle was not ready on time. No discount offered. Office door sign indicates the office is open until 12:00 PM (Saturday), but the office was closed when the vehicle was returned at 10:00 PM. No explanation was provided about toll payment process when the vehicle was picked up.
review from
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8,0
Truck rental
Pros: We loved the Chevy Silverado.
Cons: The center seat belt in the back was broken and not disclosed to us. When we got home we loaded the truck to go camping and then started to load the kids into the back seat and discovered the seat belt was broken. We had to change the way we had the passenger situation set up with another vehicle that was going with us which was not expected. When we told this to the rental place they said sorry and that was it. No refund or discounted rate due to the vehicle not being as represented by them. They could have handled this more professionally.
review from
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2,0
No one at the rental desk
Pros: Nothing
Cons: When I went to pick up my car at at 12:20PM, no one was in the office to help me. To fix this, I abandoned my reservation and rented directly from Budget at the airport. Problem solved.
review from
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2,0
taking advantage of their l>mixed hours
Pros: Having found a decent price I showed up on Saturday just past noon to find their doors closed. Upon reaching the manager the next day my reservation rate wasn't honored and I was given the run around by the local and national reps.
review from
Where can I find Enterprise hire cars in Laguna Niguel?
28112 Camino Capistrano, Enterprise car hire
Address
28112 Camino CapistranoPhone
+1 949 364 6363FAQs about hiring a car from Enterprise in Laguna Niguel
How many car hire locations does Enterprise have in Laguna Niguel?
Enterprise has 1 car hire location in Laguna Niguel. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes