Guest reviews
Overall rating
6,8
Good
Based on 5 reviews
Cleanliness
7,6
Comfort
6,8
Pick-up/Drop-off
7,2
Value for money
6,0
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
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4,8
August 26
Cons: I made my reservation for 6pm through a third-party site (kayak). And I was not notified that the shop closed at 6pm, or that it was urgent that I arrive on time because the staff leaves right away. So when I got there, at about 6:08pm, everyone was gone. And I called the customer service line but they said there was nothing they could do. So it was irritating that I had to pick it up the next morning and pay the full day price for just a couple hours of use. Also, when I came in the next morning, the staff member skipped over me to help the man that came in after me while I still waited to be helped. He knew that I came in first but greeted the other man and helped him while I had to sit and wait for the other staff member to finish up with his customer. It was very uncomfortable and strange.
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5,2
Cons: Did not get a Full Size Car as requested, received a SUV. Car only had 3/4 of a tank of gas.
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8,0
Canceled due to injury
Pros: Allowed me to cancel rental because of canceled trip.
Cons: Nothing.
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