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Pros:The ability to buy gas in advance (not just a full tank - or nothing) but approximately what I would use on the trip ( in this case just a half tank) - and at a very close to market price - made the drop off experience really quick and easy!
Pros:Staff (Jaques) was great!
Cons:Nothing. All went well.
Pros:They were already on their way to pick me up when I arrived at the bus stop.
Cons:Pickup time was incorrect at return and bill had to be adjusted.
Pros:pick up was good in milford
Cons:the office for the drop off in providance was closed and did not have a key return - I had a train leaving 15 minutes before the office opened. I ended up leaving the key with the building security guard who gave it to the staff when the office upened. It made me uncomfortable and I was disapointed
Cons:I made my reservation for 6pm through a third-party site (kayak). And I was not notified that the shop closed at 6pm, or that it was urgent that I arrive on time because the staff leaves right away. So when I got there, at about 6:08pm, everyone was gone. And I called the customer service line but they said there was nothing they could do. So it was irritating that I had to pick it up the next morning and pay the full day price for just a couple hours of use. Also, when I came in the next morning, the staff member skipped over me to help the man that came in after me while I still waited to be helped. He knew that I came in first but greeted the other man and helped him while I had to sit and wait for the other staff member to finish up with his customer. It was very uncomfortable and strange.
Cons:Did not get a Full Size Car as requested, received a SUV. Car only had 3/4 of a tank of gas.
Cons:The brakes were grinding, the tires were so bad I couldn't make it to my house, I had to walk .2 of a mile with all of my suitcases, not impressed