Book Enterprise car hires in Cambridge

Pros: I was prompted to purchase insurance through your platform, which I did through Allianz for an added fee. However, I was then alerted by the rental facility where I rented the car that this insurance does not function the same way as their insurance and that, if I got in an accident, I would have to contact Allianz and file a separate claim, which would make the process much more difficult and time-consuming. Essentially, I purchased an add on through your platform that did nothing. I would like a full refund for my insurance.

Cons: I was prompted to purchase insurance through your platform, which I did through Allianz for an added fee. However, I was then alerted by the rental facility where I rented the car that this insurance does not function the same way as their insurance and that, if I got in an accident, I would have to contact Allianz and file a separate claim, which would make the process much more difficult and time-consuming. Essentially, I purchased an add on through your platform that did nothing. I would like a full refund for my insurance.

Pros: I was a few minutes late and the Rental staff called to make sure I was still coming for pickup

Cons: It was not disclosed at the time of booking that rental required a 3-day $250 hold on the card used for reservation. Clerk explained it was disclosed in confirmation email, but this clearly should have been disclosed as part of the booking process. It is deceptive and frustrating