Guest reviews
Overall rating
8,5
Excellent
Based on 12 876 reviews
Cleanliness
9,0
Comfort
9,0
Pickup/dropoff
8,9
Value for money
8,9
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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8,8
Pros: The staff was terrific, especially at drop-off. The person who gave me a lift home was very professional yet still quite friendly. I think you employ really terrific people.
Cons: It was a one-way rental and the cost was rather exorbitant. So I can’t say it was a decent value — I basically made the decision to deal with the horrible costs because a bus would have taken way too long after a red-eye...
review from
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10,0
Pros: Yes. Very helpful staff.
Cons: It was really hard to find the location in the parking garage.
review from
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10,0
Pros: Staff was very helpful and friendly.
Cons: Third party insurance was not covered by the insurance policy purchased online (only damage to the car). This should be made clear on the web page.
review from
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5,6
Pros: I was a few minutes late and the Rental staff called to make sure I was still coming for pickup
Cons: It was not disclosed at the time of booking that rental required a 3-day $250 hold on the card used for reservation. Clerk explained it was disclosed in confirmation email, but this clearly should have been disclosed as part of the booking process. It is deceptive and frustrating
review from
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9,2
Pros: Everything
Cons: I rented an economy car...it was super weak, but that was my choice.
review from
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10,0
Pros: Quick in and out. Car fine
Cons: na
review from
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10,0
Pros: Easy drop off and pick up location. The car was clean and worked great!
Cons: Gas started at 3/4 tank, I was unsure of whether I was required to fill the tank up when returning. Overall, not the worst problem to have.
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10,0
Great Job
Pros: Car in good shape.
Cons: Nothing.
review from
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10,0
My rental yesterday at Enterprisej
Pros: Great customer service. Professional and efficient.
Cons: The vehicle was a gas guzzler (although very comfortable).
review from
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10,0
Pros: The staff that assisted me was very friendly and helpful.
review from
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2,0
Very poor customer service.
Pros: Counter service reps. not helpful.
Cons: Nothing.
review from
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9,2
Once and future Enterprise customer
Pros: Awesome service when the rush died down. Got an upgrade that was amazing to drive.
Cons: It took a while to get qualified for a debit card rental but hey not that many places will take them. .
review from
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8,8
Pros: The staff was terrific, especially at drop-off. The person who gave me a lift home was very professional yet still quite friendly. I think you employ really terrific people.
Cons: It was a one-way rental and the cost was rather exorbitant. So I can’t say it was a decent value — I basically made the decision to deal with the horrible costs because a bus would have taken way too long after a red-eye...
review from
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10,0
Pros: Yes. Very helpful staff.
Cons: It was really hard to find the location in the parking garage.
review from
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10,0
Pros: Staff was very helpful and friendly.
Cons: Third party insurance was not covered by the insurance policy purchased online (only damage to the car). This should be made clear on the web page.
review from
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9,2
Pros: Everything
Cons: I rented an economy car...it was super weak, but that was my choice.
review from
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10,0
Pros: Quick in and out. Car fine
Cons: na
review from
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10,0
Pros: Easy drop off and pick up location. The car was clean and worked great!
Cons: Gas started at 3/4 tank, I was unsure of whether I was required to fill the tank up when returning. Overall, not the worst problem to have.
review from
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10,0
Great Job
Pros: Car in good shape.
Cons: Nothing.
review from
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10,0
My rental yesterday at Enterprisej
Pros: Great customer service. Professional and efficient.
Cons: The vehicle was a gas guzzler (although very comfortable).
review from
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10,0
Pros: The staff that assisted me was very friendly and helpful.
review from
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9,2
Once and future Enterprise customer
Pros: Awesome service when the rush died down. Got an upgrade that was amazing to drive.
Cons: It took a while to get qualified for a debit card rental but hey not that many places will take them. .
review from
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5,6
Pros: I was a few minutes late and the Rental staff called to make sure I was still coming for pickup
Cons: It was not disclosed at the time of booking that rental required a 3-day $250 hold on the card used for reservation. Clerk explained it was disclosed in confirmation email, but this clearly should have been disclosed as part of the booking process. It is deceptive and frustrating
review from
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2,0
Very poor customer service.
Pros: Counter service reps. not helpful.
Cons: Nothing.
review from
Other suppliers in Cambridge scored
Where can I find Enterprise hire cars in Cambridge?
25 River Street, Enterprise car hire
Address
25 River StreetPhone
+1 617 547 7400FAQs about hiring a car from Enterprise in Cambridge
How many car hire locations does Enterprise have in Cambridge?
Enterprise has 4 car hire locations in Cambridge. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Logan Intl Airport (BOS)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Logan Intl Airport (BOS)?
Yes
