Cons: I had a special car and got charged extra when I asked for an SUV.
Pros: I was prompted to purchase insurance through your platform, which I did through Allianz for an added fee. However, I was then alerted by the rental facility where I rented the car that this insurance does not function the same way as their insurance and that, if I got in an accident, I would have to contact Allianz and file a separate claim, which would make the process much more difficult and time-consuming.
Essentially, I purchased an add on through your platform that did nothing. I would like a full refund for my insurance.
Cons: I was prompted to purchase insurance through your platform, which I did through Allianz for an added fee. However, I was then alerted by the rental facility where I rented the car that this insurance does not function the same way as their insurance and that, if I got in an accident, I would have to contact Allianz and file a separate claim, which would make the process much more difficult and time-consuming.
Essentially, I purchased an add on through your platform that did nothing. I would like a full refund for my insurance.
Cons: Everything went off without a problem would recommend to anyone
Pros: Friendly staff, pick up an drop off easy.
Pros: Staff were out in a wet snow renting cars !
Cons: Consider having the fuel tank filled, as much easier to return to some increment < full, as was asked for with my rental.
Cons: Difficult to find office to pick up car. Didn't realize it was in a mall and there were no directions given. Car smelled like smoke.
Pros: The staff was lovely.
Dropoff was difficult as the 25 River st address leads to the way out of the parking lot. Couldn't figure out how to get to the entrance.
Cons: Front office was understaffed as several customers had complex issues to resolve due to poor website booking integration.
Pros: The staff was terrific, especially at drop-off. The person who gave me a lift home was very professional yet still quite friendly. I think you employ really terrific people.
Cons: It was a one-way rental and the cost was rather exorbitant. So I can’t say it was a decent value — I basically made the decision to deal with the horrible costs because a bus would have taken way too long after a red-eye...
Pros: Yes. Very helpful staff.
Cons: It was really hard to find the location in the parking garage.
Pros: Staff was very helpful and friendly.
Cons: Third party insurance was not covered by the insurance policy purchased online (only damage to the car). This should be made clear on the web page.
Pros: I was a few minutes late and the Rental staff called to make sure I was still coming for pickup
Cons: It was not disclosed at the time of booking that rental required a 3-day $250 hold on the card used for reservation. Clerk explained it was disclosed in confirmation email, but this clearly should have been disclosed as part of the booking process. It is deceptive and frustrating
Enterprise has 4 car hire locations in Cambridge. Take a look at our Enterprise hire location map to find the best car hires near you.
Yes
Yes