Guest reviews
Overall rating
8,4
Excellent
Based on 124 reviews
Cleanliness
8,6
Comfort
8,4
Pick-up/Drop-off
8,2
Value for money
8,4
Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveller rating
23
11
3
4
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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10,0
Pros: No problems from beginning of rental till I turned the car back in.
Cons: A little discount for turning the car in several days early.
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10,0
Pros: Service & manager
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2,0
Pros: The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR. I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.
Cons: They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.
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10,0
Pros: the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOU
Cons: I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work
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8,8
Pros: Very easy drop off.
Cons: Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.
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10,0
A Pleasant Experience
Pros: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
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6,4
Cons: Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
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8,0
Cons: They said they would email me a receipt and never did.
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3,6
Pros: Nothing
Cons: No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
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10,0
Pros: The competence of the customer service agent.
Cons: Is a Versa an intermediate size car?
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10,0
Pros: prompt service nice car
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8,0
Car issues.
Pros: The rep at the location was great.
Cons: 5 minutes after renting the inner tire well fell off the car. 40 minutes on the free way and the number started flapping. I had to tape it up.
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