Cozumel resorts

Pros: The food was plentiful and all the staff was so friendly and helpful. I was a little worried about my lack of Spanish but almost all who we came in contact with spoke English.

Cons: Room service orders weren't always correct. And there is so much noise from the hallway. They have signs up asking for silence, but it could also have been addressed on check-in. I'm sure all the marble flooring made it echo!

Pros: Great staff, good food and perfect location

Pros: The staff was AMAZING! Everyone was came across was so nice and helpful. Before every meal we were asked about food allergies and were prepared any separate meals as necessary. Most of the food was good to decent, some was sub par, but overall it was ok for an all inclusive. I don't feel we were bothered by any timeshare people. Beware of Fire coral off the side where you can do SUP. Staff had good activities including water aerobics and make your own bracelet. The resort credits aren't really worth it since you have to pay 16% "tax". Drinks were very good and plentiful, bars wherever you went! It was a small resort but was plenty big for us. We also transferred to a sister resort in Cancun for the last day there so we weren't rushed getting back to airport which was great and let us have an extra day in the sun. Overall great time, nice and relaxing. The beds were SOOOO comfortable, you never wanted to leave!

Pros: Everything

Cons: Nothing

Pros: The wait staff and cleaners were all extremely friendly. The food was excellent

Cons: The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.

Pros: Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.

Cons: Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up

Pros: Snorkling at hotel is amazing; lots of varieties, colors and quantities. I recommend starting to the North of La Cevicheria and moving South with current toward the pier. Multiple really good spots. Breakfast was great with the best handmade corn tortillas with your choice of fixings. The wait staff: Coffecorner, Zaira,Alejandra,Lucu,İsabel,Savador,manuel,Hector,Arturo. just mention a few, were ALL top notch!

Pros: Area to relax by the ocean was nice, large mattresses and Cabanas were available and you could usually get one early or late in the day. Snorkeling from the resort was was not great, but 1-2miles up the street it was better at Corona. Dive shop onsite was good. No beach, so don’t stay here if you want to walk on long beaches, that really does not exist in Cozumel. Go to Playa or Riviera Maya for that. You will need a taxi or to rent a car if you want to go anywhere, the resort is about 5miles from town. Did not see bicycles to rent. Did not see kayaks to rent. You can rent snorkeling gear from Dive shop onsite. Pool is small, resort is an older style hotel that has been remodeled. The restaurants were not good.

Cons: Food was not very good, would not recommend all inclusive. The swimming pool rooms were not really an upgrade, so I would not recommend opting for one of those.

Pros: Manny the bartender was awesome. So was everyone else at the resort

Pros: The staff was super friendly and professional. Enjoyable atmosphere, great location for diving. The dive boat picked us up every morning at the Fiesta Americana pier and dropped us off in the afternoon. Convenient showers by pier/beach area for scuba gear rinsing. Thanks for a great vacation, all our needs were met.

Cons: Vina Del Mar beach restaurant was closed for renovations.

Pros: The location is great for this hotel, it is the second year in a row that I stay there and the staff is always great, the rooms are always clean. So overall extremely accommodating.

Cons: The food in the dinner restaurants and the lunch buffet can be improved in my opinion, there are some dishes that are great but I would say that at least for lunch and dinner they could do better. Breakfast is great

Pros: Excellent resort, not too big, great see view, food in the cozy a la carte restaurants was very good, staff was very friendly and helpfull, nice facilities.

Cons: After 9.30pm only one bar open, so a little bit quiet in the late evening.

Pros: The Fiesta Americana is the bear resort for its price. The staff are wonderful. The food is great and it is clean and beautiful!

Pros: I loved how small it was. Very easy to get around and was never overly busy at any area. Clean rooms and spaces. The beach area is lovely and the service down there was great! I LOVED the shrimp tacos....I’d go back just for those! Good food all around.

Cons: We were a little irritated that we weren’t allowed to sit outside at the restaurants unless we ordered from the special menu that cost extra. I also didn’t like that there was no coffee place. They have a machine that makes a few different kinds of hot coffee but that’s it. I’m spoiled and I like my iced coffee in the morning on vaca!

Pros: the friendly staff

Cons: no beach

Pros: Hotel is small, everything is close by.

Cons: Didn't like the lack of food choices. Only one place for breakfast and not a large variety. Only 3 restaurants for dinner with no option of buffet. Lack of description of special events. No information clearly defining where and when special events were happening

Pros: Wonderful attentive staff at the hotel. The food options were outstanding as well. They went out of their way to cater to all of our food needs as well as special requests. I couldn't have asked for more.

Cons: The hotel needs some upgrading in terms of air conditioning, sliding doors working, some of the shower doors were rusty and hard too close too.

Pros: LOVED this resort! The food was AMAZING! The staff was top notch! We will be returning!!!

Pros: The breakfast is good and the view is great. The house reef is nice for snorkeling, right next to a place where you can see stingrays and sharks.

Cons: The hotel has large rooms, but the beds are too small. The location is pretty far from the village. The staff is a little bit slow.

Pros: 20 rooms all facing the ocean. Dive Op and great restaurants on site. Excellent staff. Close enough to town to walk, but not so close that it's noisy.

Cons: Room fixtures such as TV need updating. WiFi is extremely spotty possibly due to solid concrete structure.

Pros: Close to snorkeling

Cons: Staff, restaurant, noise

Pros: Beautiful views from the rooms out to the sea, nice pool/garden area for relaxation, spacious rooms, space to wash & dry dive gear, good breakfast. Diving was made very easy with helpful guides and service.

Cons: Noise from the road (could hear it through the door to the room) and a bit old/worn looking rooms&facility overall.

Pros: Great location, with awesome sunset views

Cons: Charges for orange juice (or any juice) in the morning. Only coffee or tea and s choice of eggs is included in free breakfast...not even some fruits extra are free.

Pros: It had everything the bed and breakfast, and lunch and dinner if required. Beautiful seaviews, with swimming pool, we kept garden with easy access to the sea. And it has the best dive shop in Cozumel. Lovely staff always willing to help.

Cons: The road was noisy at night.. but take ear plugs. .

Pros: Dive shop, staff, restaurant all very accommodating.

Cons: Sparse room decor

Pros: The view

Cons: No beach, no easy access for non boat divers or snorkelers. Hardly anything on dinner menu or food selection was unavailable that was on the menu.

Cons: Very loud. The noise from the street and the restaurant was unbelievably loud. Always out of bottled water for the room. Out of most selections of drinks for happy hour. The drains in the bathroom smelled like raw sewage. The toilet had to be messed with every time we flushed it. Can’t flush toilet paper down the toilet. A huge stain on the comforter on the bed. I wouldn’t stay here again if it was free

Pros: Location is great staff is terrible, Food was fine

Cons: Get better staff stop trying to rip off folks

Pros: El servicio

Cons: La variedad de alimentos limitados

Pros: The staff was terrific - very friendly and helpful. The rooms were exceptionally clean.

Cons: Would have liked more options and traditional Mexican dishes on the menu at La Mexicana restaurant - seeing as we were in Mexico.

Pros: Staff was very nice They decorate the room special for my birthday Good drinks Beautiful beach- you can snorkeling there

Cons: Food is O.K

Pros: Elevators didnt Work, three elevators for flor 3, a part of the door came off and they didnt fixed

Pros: the mini-reef in hotel's beach is amazing, staff was very kind, food and drinks are everywhere, bought intro diving through the hotel and it was amazing great value for the price!

Cons: hotel is located a bit far from down toen and the taxi is expensive

Pros: Resort was beautiful and spotless. The all inclusive aspect of the resort.

Cons: Pool bars could have stayed open later. They close by 6 pm. Caribbean restaurant was not good.

Pros: Staff was very nice and welcoming.

Cons: Worst food i have ever eaten in an hotel, we were in italian restaurant or so they say, I ordered lasagna, took 45 min to receive a cold dish, asked to warm it waited another 15 min and was still cold. The alcohol drinks wasnt the best quality aswell. So you pay for all inclusive but doesnt get value for money at all ! Shame. Elevators occacionally not functioning.

Pros: The resort was great, however the food was very poor. Our group had to leave the resort several times because we couldn't stand the food anymore.

Cons: Food.

Pros: Beautiful hotel with a lot to do. Good entertainment and they are not cheap on drinks. Nice view, clean rooms and hard working stuff. Everyone was extremely friendly and helpful.

Cons: The only two things were the fact that neither jacuzzi or pools were heated. Often, the water in the ocean was warmer than the pool. Other thing, food was ok. Not the best but not the worst either.

Pros: All-inclusive makes things so easy - being from NZ it was a lovely change from having to tip for everything. Food was generally pretty good, especially the burgers at the bikini bar. Breakfast buffet was good. Good cocktails and ice creams too. You will never go hungry here! Nice pools and beach area - enjoyed looking out at the cruise ships. They even came and took cocktail orders from us at the beach. Staff were great, especially the one who talked us through the property and organized our scooter rental. Good WiFi.

Cons: Our room came with two very hard twin beds so as a couple sleeping in one, it was very cramped. The elevator in the tower was incredibly slow and the route to get to our rooms was very slippery. The pizzas at the Italian restaurant were dreadful - the only really bad meal of our two week trip. Shower was very temperamental and bathroom roof started leaking water so had to get someone to spend half an hour fixing it at 9pm at night. Dress code for every restaurant was a bit frustrating.

Pros: Very nice hotel. Amazing pool that fronts the sea so the view is beautiful. Gentel staff and good food. A bit far from the center but the taxi is cheap. Had a great time

Pros: Stayed one night. The beds were comfortable,the room was clean and the location - about two miles from town - was convenient enough. We walked to town for dinner, and felt totally comfortable walking back (there is a sidewalk/bike path the whole way) at 10 pm. Each room appeared to have a balcony. Happy hour was fun - lots of different people around. Staff and visitors all in a good mood. We left with a favorable impression.

Cons: The Internet access could be better. It's in the common areas - either the lobby or out by the pool. It was a nice night, though, so sitting near the ocean worked out well. The "jungle adventure" room would more appropriately be called the "overlooking the street" room. There are some woods on the other side of the street, but the road is not busy. We didn't use the pool, so can't comment on that...

Pros: Always clean, quiet and the staff makes you feel like you are returning home.

Cons: More adults than children

Cons: In the beginning we got in the hotel it looked very good with good feeling we got the room and it was very bad!! It looked like shelter with bad smell old rooms no hot water and the stuff didnt care that the customer not happy even when we mentioned that we in honeymoon thay said if you want to go out from the room to better one its 160 usd! This is not the way i wanted to pass my honeymoon in been angry After long day of fighting they took 40 usd to move us to different room This can be good hotel if you taking the new part of the hotel and not the old CoZumel amazing do it while you have good hotel to come back to

Pros: Breakfast is wonderful. The hotel is in a fantastic location, the staff is kind and helpful.

Cons: The room is constantly humid due to the climate, so the clothes are in the closet.

Pros: The beach is beautiful

Cons: Expected more from a Secrets resort. Overall the resort is run down. The cushions on the beach were torn, throughout the property there were items that were broken, the glasses at the pool/beach are plastic and so scratched up they look terrible & many times not very clean. Had better service from waitstaff next door at sunscapes. The preferred club lounge is in bad shape. The food there was frequently not warm or stale. There is no way to determine who is preferred club or not so the better beach loungers are hard to get. In the room, they didnt refill our refrigerator with things other than water. Spoons were hard to come by at the tables so stirring things into morning coffee was difficult.

Pros: The room was absolutely what we wanted and higher than expected after initial reviews. We had no faults with our room and A/C worked without issue. We had a full oceanview walkout room (Rm 113) and would recommend it to any persons looking to stay.

Cons: The Food..Unfortunately, this is one thing that reviews had right. I am not a picky eater and unfortunately most nights/room service the food was inedible. Breakfast buffet was good at the Market Cafe, however for lunch/dinner, it would be best eating out

Pros: The service

Cons: No

Pros: It seems like this resort at one time had a lot going for it but has fallen by the wayside. The beach is beautiful and the many pools are fun, and the staff incredibly friendly and seemed to want to make us feel welcome, but it lacked follow through. The little patio with a hammock and access to the pool was really cool, so when i was feeling disappointed I focused on that. They seemed to put a lot into the activities - we were there for halloween and there was a beach barbecue with really cute halloween themed foods and desserts. but it meant that not all the restaurants were open that night. the staff were all really into it, dressed up, and there was a haunted house that was cool. kudos to the staff for great energy!

Cons: I'd never gone to an all inclusive resort before, so splurged for our last night of vacation. I was looking forward to ending my trip on a high note, but it was our least favorite place we stayed, and I was glad we only had one night there. The first red flag should have been at the airport, at the taxi counter a rep from secrets heard us say we were staying there on our last day. he then talked about a promotion that we could redeem when we arrived if we gave a deposit of $40. we should have been smarter. it became a whole thing to get our money back once we arrived and didnt have the time to sit through a presentation to be sold on a VIP package. Beware of this if you go to Secrets! They try to upsell you for discounts on things that aren't really discounts. They also made us pay there in person even though we told them we had already been charged via booking.com; luckily booking.com helped to refund us after for the double charge. The food throughout our visit was super sub-par, and I don't consider myself a picky food person - I'm easy to please. But everything we ordered sounded great on the menu (seared tuna, grilled pork, breaded fish, chicken kebabs) but was a chore just to finish due to being incredibly bland and flavorless. We ordered room service a few times, which was a nice treat, but the food was not great, and they forgot to bring a few things we ordered. Cocktails and mixed drinks (pina colada and a whiskey sour) tasted like a sugar drink mix, so we stuck to the beer on tap which was more palatable. The room itself was super underwhelming, weirdly barren and outdated. the mattress pad didnt fit and was all bunched up under the sheets so we had to pull it off. Everything had a bit of a damp smell and I didnt trust the couch or the decorative pillows on the bed. The beach was beautiful but not easy to swim in due to large, slippery and sharp rocks. overall, secrets was not at all the 5 star experience we hoped, and splurged to pay for.