Cozumel resorts

Pros: The wait staff and cleaners were all extremely friendly. The food was excellent

Cons: The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.

Pros: Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.

Cons: Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up

Pros: The staff was friendly and very attentive.

Cons: The food was not as good as I had hoped for.

Pros: Location is great staff is terrible, Food was fine

Cons: Get better staff stop trying to rip off folks

Pros: Entertainment programming was amazing and the staff is so attentive. They make sure you're always enjoying yourself.

Cons: A struggle to reserve a beach chair- people wake up really early to mark chairs with belongings and there are not enough chairs for everyone.

Pros: Beach

Cons: Age and check in staff

Pros: The food service in the buffet is excellent. It is the only place we ate for our 7-day stay. There are a ton of options, the food is good quality and healthy. Mario in the main lobby (bellman) was great and very helpful. The staff overall do an excellent job. If you need something they will bring it to you or get you an answer. The location is great. Close to town so that you can walk 1.6 miles or take a short carb ride Beach is good with lots to do for the kids. If you are not traveling with kids. I would not stay here as there are a ton of kids here. Which is great if you have children

Cons: The pool temperature is very cold. Not any fun to swim in unless the sun is burning hot. What is even worse is the HOT TUBES are COLD!!! This is the one thing that needs to be corrected. Or fill them in with rocks so there is no expectation of using a hot tub. Not a criticism - if you travel to Cozumel bring $100-$200 in small bills $1,2,5. This way you can easily tip folks and you know what you are paying,

Pros: Wonderful, attentive staff, beautiful landscape with 3 great pools, all with swim up bars. Casual to dress up dining, their own shopping center and on site shows. Wonderful experience. Will defiantly be back!

Pros: Resort was beautiful and spotless. The all inclusive aspect of the resort.

Cons: Pool bars could have stayed open later. They close by 6 pm. Caribbean restaurant was not good.

Pros: Staff were very polite and kind.

Cons: Food was same every meal. not much choice. I got sick of it and I had to go out to eat in downtown. They charge for room safety box every day.

Pros: We LOVE the Park Royal! We have been there at least 12 times and every time we try somewhere else, we always wish we were at the Park Royal. Great snorkeling right off the beach, good drinks, good food options, great, friendly staff and good entertainment options. Feels like home.

Pros: Everything was great

Pros: Clean, good food....

Cons: No

Pros: Very pleasant experience overall. The food is excellent!

Pros: Our time at Park Royal Cozumel was very enjoyable. The staff was very helpful and friendly. It was easy to find the activities that we wanted to participate in. We enjoyed the food on the buffet for all of our meals. A very relaxing and comfortable place to stay.

Pros: Large, Nice, Clear and good room,

Cons: Very noisy loud music everywhere. Noise from pool and theater into the room day and evening. Personnel at front desk no interest by client satisfaction.

Pros: Hotel and Facilities are very nice. Food Variety and Quality very good. All inclusive package also very good.

Cons: Beach is very small and swimming very difficult because you have to pass first the coral reefs before swimming is possible. During night time it was quite noisy within the corridors. Next time I would also make sure that I have no room infront the ice vendor machine. This is awful noisy during the whole night. Otherwise everything else was very satisfying.

Pros: Everything was very nice!

Cons: We couldn't open safe in our room, but when we check out we needed to pay $2 per day foe use this safe ))(((

Pros: Nice food, beach and other

Pros: excellent!

Cons: pay for gym and no hot tub

Pros: Recently remodeled,rooms were very nice, new TV, rain showers, AC. Nice lobby patio area with pool, some evenings had music and dancing some were more laid back. 3 very nice restaurants,we could walk in anytime, but were were just offseason. Smaller resort so very easy to get around and very quiet. Beach and chairs/sunbeds nice area to snorkel and swim. Somewhat remote, cannot walk to town but several places to eat and Chankanaab Park within easy walking. Staff and service were truly amazing, never wanted for anything,and did not get solicited for timeshare.

Cons: No hot tub in the pool area but there are hot tubs in the suites.

Cons: Sometimes a little loud at pool area; request room that does not overlook pool

Pros: Hotel is small, everything is close by.

Cons: Didn't like the lack of food choices. Only one place for breakfast and not a large variety. Only 3 restaurants for dinner with no option of buffet. Lack of description of special events. No information clearly defining where and when special events were happening

Pros: Scuba dive shop is top notch. The dive shop is a top notch operation that have been in business a long time. Had not dove with them for over ten years but outstanding continued service.

Cons: Food was not very good in the restaurants. The buffet down by the beach was good however. Enough choices to satisfy most.

Pros: The remodeled rooms are modern, clean and comfortable. The food is mostly excellent, a cut above for an all-inclusive at this price. Our focus was on diving (easy boat pickup from the pier), so we weren't to concerned about the distance from town or the limited range of other activities. The staff was extremely friendly and helpful.

Cons: There was a little confusion about meal times - we were told breakfast started at 6 AM but it was actually 7 AM. Likewise lunch started an hour later than expected, at 1 PM. The only exception to the wonderful food was our meal in the Italian themed restaurant - main courses were very average and the service was rushed despite many open tables. We found the overeager young time-share salesman a bit annoying but he left us alone after we expressed our disinterest...

Pros: The Staff were ALL so lovely and attentive...the tour coordinator accommodated us last minute with a scooter which was so fun for my daughter. The beverage offerings were top notch, the rooms were REALLY comfortable~and included room service. The food was good too. The beachfront was cool, with beds to lie on with the sound of surf washing up against the rock/coral edge underneath them...once they finish it off with sand it will be really nice. (it had just re-opened in September after a year of complete renovations)

Cons: I took part in a meeting to consider a time share purchase where they promised it would not go over 1.5 hours, (Tim was very nice) but it was more like 2+ once his Manager stepped in to close the sale...we were given a snorkel trip for our time. Since it is a common occurrence, I recommended the Boat captain carry BarfBags for his vomiting patrons instead of letting them upchuck overboard to protect the reef and the snorkelers.

Pros: Newly renovated and reopened 9/1/2014. Very contemporary/modern. Customer service was great. Dinner food was exceptional and buffet was good. Biking, snorkeling right off the vicinity, water volleyball, Mexican Bingo, Karaoke. Gym was sufficient. Drinks were plenty. Free laundry room. Overall great experience!

Cons: Had to pull teeth to get bottled water, we drink a lot of water to stay hydrated from drinking alcohol but they held the water back along with towel service. The bath shower flooded out of the glass door since the ledge was high enough to keep the water in. The glass door kept hitting the ceiling shower head and was afraid to crack. Wished they had more activities that were included but it makes sense to make money around the island. The bartender seemed to cater to the Mexican locals compared to the foreigners.

Pros: Perfect location for divers, like me (not so good for bathing on the beach). Rooms are not expensive, clean and nice, but all restaurants outsides are 3 times cheaper.

Pros: i liked it all,and very good scuba diing also,great staff,good hotel,food in hotel a little pricey.

Cons: make food a lil cheaper,especially breakfast.

Pros: It is a very nice resort. I loved the all inclusive meals and drinks. It was so nice being able to go out to the pool any time of day or night. It was so relaxing and they had some fun events planned but lots of downtime and quiet too. The room was peaceful, extremely clean and well maintained... and I loved my balcony with the hammock on it. The water slides and swim up bars were fun. Room service all day and all night was nice.

Cons: On more than one night, the crowded bar had no DJ until after the kids resort next door was done. They had his equipment out on an empty beach playing music to no one while everyone was upstairs ready for fun... but we had to wait for him to finish playing music for the kids. The songs that eventually were played was pretty boring... Macarena, The Wobble, Cupid Shuffle... its like they had a playlist of favorite group dance songs from long ago on remix and no real good music. It was played at every event, each day, multiple locations. We asked for special requests songs a few times and were denied. The food was unlimited... but no one was ever really happy with the taste or portions. It was either really low quality with too much... or really good and only a couple bites.

Pros: We really enjoyed Secrets. The staff was very friendly and helpful. The food was amazing, we loved Bordeaux & Oceana! Our room was very nice as well. We especially enjoyed the the snorkeling at the beach, laying by the pool in the morning and the beach on the afternoon. We stayed in the Preferred area and would do that again, the pool itself is is worth it! If we go back to Cozumel we will definitely stay at Secrets again.

Cons: When checking in (which is supposed to be at 3:00 p.m.) we were told our room was not ready and had to wait until 4:30 p.m. We also were not given a tour of the hotel, which resulted in us not knowing much about our surroundings until the 2nd or 3rd day. There is a family resort that Secrets is associated with next door (Sunscape Sabor) & some nights there were loud children on the shared beach (not especially romantic for Honeymooners).

Pros: ALL of the Staff Members were outstanding, helpful and cheerful. They couldn't have been better Ambassadors for our 9 day stay. The dinners at Bordeaux for French Cuisine were the ONLY meals worth eating. All of the meals were small portioned entrees, with absolutely NO green vegetables included or visible.

Cons: The deceptive photos of the hotel were 40 years old. It is severely Outdated. Rooms were in need of a complete refurbishment since NONE of the room's features, furniture or fixtures matched ANY of the deceptively old photos. Our Room -- 1410 -- shown as the corner room on the ground floor swim-up lazy river pool -- was SO freaking loud as it's next to the main walkway NOT shown where all of the outdoor equipment, bar goods, pool towels are taken early every morning. The Room Doors have NO Sound insulation; all of the noise of EVERY person or cart coming by goes straight under your front door. There are NO Soft closing front doors, so EVERY DOOR SLAMS SHUT. The room air conditioning WOULDN'T STAY ON. 3 of 4 days I had to call for service, and it still didn't work. MOSQUITOS & FLYS in the room at night kept us under attack in bed EVERY NIGHT. Unlimited-Luxury is more than just a phrase, and NOTHING LUXURY applied to this property. There simply was NO luxury anything. And NO OCEAN VIEWS from my Swim-up Preferred Suite. THE ONLY rooms to consider a Swim-Up Suites; all other room types are just not worth it.

Pros: -Once you tip the staff, service quality is top notch -If you make friends with any of the servers, they will help you get special meals that aren't on any menus -Alcohol quality was good -If you're into all inclusives, this one is about as good as they come

Cons: -Any activity you would want to do is riddled with upcharges, it felt a lot like Vegas in that way. -Anything you have to pay for is far more expensive than can be justified. Things like plastic flip-flops made in Mexico are priced in the $500+Mxn range. -You miss out on the authentic Mexican experience staying on the resort, but you waste a disproportionate amount of money by not eating and drinking your fill at the included restaurants.

Pros: Everyone is beyond nice

Cons: Nothing

Pros: The staff was super nice and helpful for the most part. Housekeeping was great and worked around your schedule. The location itself was isolated from the rest of the island and very nice in that manner.

Cons: The food at all the restaurants was very sub par. We had multiple times at the restaurants where we had to wait 10 to 15 minutes to be seated when they weren't that busy then we didnt even get served for another 10 to 15 minutes. The resort is definitely more for an early riser than a night owl. Nearly everything would close by 11 and by 1 everything was completely closed. Couldnt even get any alcohol.

Pros: Stayed one night. The beds were comfortable,the room was clean and the location - about two miles from town - was convenient enough. We walked to town for dinner, and felt totally comfortable walking back (there is a sidewalk/bike path the whole way) at 10 pm. Each room appeared to have a balcony. Happy hour was fun - lots of different people around. Staff and visitors all in a good mood. We left with a favorable impression.

Cons: The Internet access could be better. It's in the common areas - either the lobby or out by the pool. It was a nice night, though, so sitting near the ocean worked out well. The "jungle adventure" room would more appropriately be called the "overlooking the street" room. There are some woods on the other side of the street, but the road is not busy. We didn't use the pool, so can't comment on that...

Pros: Always clean, quiet and the staff makes you feel like you are returning home.

Cons: More adults than children

Pros: The staff was extremely attentive and took good care of the guests. They were always polite.

Cons: My hotel room smelled so bad that I could barely stay in there. I only slept in the room. The moldy sofa and stinky and very hard bed made for tough nights. The furniture needs to be replaced. The quality of the food was poor and the food choices were repetitive. The first two nights I was there, there was little if any variety.

Pros: Laid back atmosphere. Friendly staff. Unpretentious nothing spectacular but good value for money

Pros: I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate.

Cons: They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine, I guess but I know other all inclusives have something open for their guests all day. I bought this night stay for my friend and his family from mexico. ..I was staying for a week with 9 of my family from Canada. I was surprised to see my friend was just as disappointed with this hotel on a one night visit - imagine, the rest of us were here for a week of this. This was a 20 year reunion with my friend lawyer from Mexico and it seemed to be wasted on discussions and arguments about the hotel instead of rejoicing. I give credit to Carlos...the front desk manager, for doing what he does. It's not his rules he has to follow. He didn't just have to hear things from us but also from multiple guests every time new arrivals came in. I cold see dispair in many eyes of the employees. Will I go back?

Pros: Breakfast was the best meal of the day. Luisa is a fantastic omelette chef. The staff at El Coz is 5 star. All hardworking friendly people!

Cons: The beds are very hard, but that is the case everywhere I’ve been in Mexico.

Pros: As always, the best things about El Cozumeleno are the location, being just feet away from the Caribbean. The snorkeling is excellent, the beach is protected from drifting sargassum by their sea wall, and the views from their rooms is breathtaking. The next best thing is their dedicated staff. These hardworking folks are cheerful and helpful, and go to any length to make one’s stay enjoyable. I will be returning.

Cons: The beds, like all in Mexico are too firm for my taste, although not as hard as others I’ve slept in on Cozumel. The food is hit or miss, and you don’t know from one day to the next whether it will be served buffet style or a la carte.

Pros: The pool, hot tub, and activities were great. It's a great place. I'd go back.

Cons: The ac was really loud in our room. We couldn't sleep well. Also the activities and tour guy that works at hotel hit on me. It was weird and made feel uncomfortable beign around them. The staff should be thought to be friendly but more respectful of guests.

Pros: Check-in/check-out was quick and efficient, very clean large room with a nice balcony, good a la carte restaurant for dinner (reservations required), crystal clear water, friendly crowd of guests, only 10 minutes from the airport and town, good selection of included liquor (although the high-end brands [Don Julio tequila, Johnnie Walker black and Crown Royal] were often kept out of sight below the...

Cons: No pool/beach waiter service, room should be updated - no refrigerator or bathtub, Internet access in the lobby only, draft beer only, included wine was poor quality, wine by the bottle was outrageously priced (US$55 for a bottle of Woodbridge chardonnay!).

Pros: 20 rooms all facing the ocean. Dive Op and great restaurants on site. Excellent staff. Close enough to town to walk, but not so close that it's noisy.

Cons: Room fixtures such as TV need updating. WiFi is extremely spotty possibly due to solid concrete structure.

Pros: Dive shop, staff, restaurant all very accommodating.

Cons: Sparse room decor