Good to know
|Distance to city centre||6,4 km|
|Distance to airport||3,9 km|
|"The staff was great, very friendly."||(in 23 reviews)|
|"The service from staff was great."||(in 6 reviews)|
|"Great value, friendly and hard working staff."||(in 5 reviews)|
|"Mis Advertising if room service"||(in 5 reviews)|
|"Room was old and outdated."||(in 9 reviews)|
|"Food was not good, quality low, wrong seasoning and mixtures of Ingredients."||(in 9 reviews)|
Time of year
Show reviews that mention
|actvities||in 3 reviews|
|amazing views||in 12 reviews|
|beach was great||in 36 reviews|
|beds where hard||in 5 reviews|
|customer service||in 18 reviews|
|dress code||in 5 reviews|
|food was not good||in 60 reviews|
|great breakfast||in 8 reviews|
|great value||in 7 reviews|
|la carte||in 8 reviews|
|location and amazing||in 17 reviews|
|nice location||in 17 reviews|
|pool area||in 11 reviews|
|room was dirty||in 35 reviews|
|second story||in 3 reviews|
|staff was very friendly||in 50 reviews|
short distance to the beach................20 meters
the showers and bathroom need a lot of repairs
*Amaizing view from our room and beach. *great food *waitress and waiters were great. All of them...especially Miguel and Xavier. *great activites to choose from. *variety of drinks were on point. *great snorkeling area. People in the front desk were nice and professional EXCEPT Ana!
*first night we had issues with the shower. Waited one hour for maintenance to come up to the room. *we had no drinking water bottles in our room for the first night * second day the bottom of the sink was leaking. Called front desk, they said they'll send someone. Nobody came within an hour. Called again, they said the same thing. No one came after an hour. So we left the room bc we were didnt have their time. We came back to the room that night. The sink had the same leak (none came to the room to fix it!) Called front desk and they finally sent someone. We had maintenance at 10:26 PM in our room drilling a drain tube. *fifth night we had an other issue with the sink again. Once again. They said they'll send someone, no body came with in 20 minutes. Call the front desk and ANA hung up on me. I called back to the front desk and she hung up on me again! Had to go downstairs to see what was her problem and she said my phone was having a bad connection. (Funny thing the other times I used the phone, it never had an issue) *they run out of beach towels so had to wait 10 minutes. *not enough beach louge chairs. Had to look around until people left theirs to get one. *wifi was only good in restaurant and lobby, NOT in the room. Other than all these it was perfect.
The resort was awesome and staff were super helpful and friendly.
The buffet food was not the greatest. The reservation restaurant was delicious though! In order to get a reso you need to line up at guest services before 8 am we got in line at 720 most mornings.
Yes,the eggs was good,the bed was very comfortable.
The staff wasn't helpful at all, from the moment we checked in,it was delayed until around 4 pm,we got there at 230 pm.the phone didn't work the entire period, the refrigerator was empty the entire stay,we had to request a iron,and face cloths,this was just a bad experience.
Staff super friendly, hotel was nice, specially the beach area. What I liked the most was the reusable plastic cups and no plastic bottles of water or straws; very eco friendly.
Food and drinks at the souvenir store were extremely over priced, and there was no other store near. They should have more common medicine for kids, couldn’t find iboprufen for my 8 year old, and the nearest drug store was 5 miles away.
The El Cozumeleno Beach Resort lives up to its name as it is situated directly on the white sands of Cozumel. Steps from the sea, it is a short distance from the main town of San Miguel. This makes the hotel an ideal choice for those eager to enjoy a relaxing, seaside getaway.
As a resort, this property has been designed to offer a family-friendly array of activities, amenities, and services. The property has five different swimming pools, several featuring a swim up bar and others designed just for kids. There is an arcade and game room, a fitness center, shopping on the premises, remarkable gardens, and options for hosting weddings or special events in the different facilities. The property has an open-air theater and has weekly entertainment, but there are also many sporting activities to enjoy.
Guests can visit the Cozumel Country Club for golf, book time in one of the nine boats for diving and snorkeling, do some parasailing, enjoy scuba, book fishing adventures, and more.
Naturally, dining is important and there are multiple eateries to enjoy. Elegance is easily found at La Veranda, while beachfront and casual dining is easily enjoyed at El Cocal Restaurant specializing in buffet breakfasts, lunches, and dinners. There are several snack bars, a bar in the lobby, and room service is always an option.
The rooms all feature ocean or garden views with private balconies or terraces. Each has an entertainment system, dining area, living room, large bath, mini-bar stocked with fresh water, soda and beer, and high-speed internet.
based on 1 582 reviews
Things to know
- Good beach sports
Policies vary by room type and provider.
FAQs when booking at El Cozumeleno Beach Resort
Where is El Cozumeleno Beach Resort located?
El Cozumeleno Beach Resort is located at Playa Santa Pilar Km 4.5, 6,4 km from the centre of Cozumel. Museo de la Isla de Cozumel is the closest landmark to El Cozumeleno Beach Resort.
When is check-in time and check-out time at El Cozumeleno Beach Resort?
Check-in time is 15:00 and check-out time is 12:00 at El Cozumeleno Beach Resort.
Does El Cozumeleno Beach Resort offer free Wi-Fi?
Yes, El Cozumeleno Beach Resort offers free Wi-Fi.
Does El Cozumeleno Beach Resort offer free parking?
Yes, El Cozumeleno Beach Resort offers free parking.
Does El Cozumeleno Beach Resort offer free airport shuttle service?
No, El Cozumeleno Beach Resort does not offer free airport shuttle service.
How far is El Cozumeleno Beach Resort from the airport?
El Cozumeleno Beach Resort is 3,9 km from Cozumel. El Cozumeleno Beach Resort is 54,2 km from Cancun.
Can you bring pets to El Cozumeleno Beach Resort?
No, pets are not allowed at El Cozumeleno Beach Resort.
Does El Cozumeleno Beach Resort have a pool?
Yes, El Cozumeleno Beach Resort has a pool on-site.
Reviews about El Cozumeleno Beach Resort
Most popular landmarks
- Museo de la Isla de Cozumel 4,8 km
- La Plaza Cozumel 5,8 km
- Palacio Municipal 6,2 km
- Isla de Pasion 6,4 km
- Dolphinaris 6,5 km
- San Gervasio 10 km