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Cons:They gave away our car. We got a deal through Kayak. I guess they did not want to honor the deal so they rented our car to someone else for twice the price. As a result I would never use Enterprise car rental or Kayak again!
Pros:Several employees at counter carried in personal conversations using curse words (unprofessional). First car had a flat tire, second car did not have full tank of gas. Enterprise off airport where I was suppose to pick up car had already closed so got car at airport. Was never informed the rate would be 300 plus dollars more per month.
Cons:With regards to reservation, should have been j formed I could turn car in next day and pick up original car offsite which was substantially lower in cost.
Cons:Enterprise switched the pickup location due to location construction but failed to notify me. I reserved a drop off location (anchorage airport) different than the pickup location but the lady at the pickup location then tried to charge me extra (over and above my reservation amount) to drop off at the airport which was shown on my reservation.. I ignored her "upcharge threats" and dropped off per my reservation details anyway. I will not rent from Enterprise in Anchorage again, it was not a pleasant experience
8,0 Very Good
Pros:The staff was extremely helpful and friendly.
Cons:The standard SUV seems to be a misnomer. It was more like a compact suv or small wagon. It did not have enough room for us.
Pros:Drop off was easy, staff working that day was professional.
Cons:Pick up staff was uninterested in every part of transaction. Original rental vehicle offered was unacceptable, only option they would offer is an up-sale to the next size (more money for enterprise). That vehicle interior was dirty which I could not believe in our current COVID environment however that was the only thing available. Staff could care less as long as I drove away and they could move on to next customer.
Pros:Everything was smooth and fast.
Pros:Staff was great
Cons:All was good
Pros:A great rental in every way, save one. (Mandated insurance, see below)
Cons:If you cannot prove personal collision coverage, they mandated at least their minimal insurance package. Did not see anything about this when making the reservation. In looking at the fine print, this insurance provides a MAX of $1000 coverage for a cost of $30/day. It just seemed excessive in my opinion.
8,0 Very Good
Cons:Dirty car. Thrify does not let you have an additional driver for free which is stupid
Cons:There is a huge disconnect between the website used to rent the car and local store policies. Nowhere on my confirmation did it state that I needed to present proof of insurance at the time of pickup. The local store required proof of insurance including my declarations, forcing me to buy insurance!
8,8 Very Good
Pros:Car worked exactly as it should have. The employee I talked with told me exactly what I was paying for and what to expect.
Cons:Hard to find the office.
Pros:Car pick up and drop off were both very easy. We turned the car in three days early (due to a death in the family). I was told we will be credited back the remaining days. Assuming this happens I'm VERY satisfied. If this does not happen, I will be very disappointed.
Pros:Plenty of room
Cons:Cleanliness Needs wiper blades