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Pros:staff very helpful and friendly
Cons:I was charged 3times more than what I booked i am still looking for a refund or an explanation!
Pros:Drop off super easy.
Cons:Should have been shown how to run features of car. Cruise control . wipers . lights etc
Pros:I was in a jam and they bailed me out. End of story!
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Pros:I reserved online but never got a vehicle. There were no vehicles available
Cons:If I was actually able to rent a car
Cons:Very easy to get car! And returning to airport was a breeze! Would use Norwood Enterprise again!!
Pros:Staff very good and attentive
Cons:When we dropped off the car, we told the rep that when we picked up the car and returned home, we noticed the middle rear console holder had small soda spillings in it and not clean, esp during covid times.
Pros:Helpfulness of staff.
Cons:It’s full time GPS become standard issue in all cars for visitors to the US. Enterprise can lead the charge.
Cons:Everything is perfect for me
Pros:Wonderful personal customer service and tried to be helpful In every way they could at busy holiday seaso.
Pros:Car was pretty good on gas, clean.
Cons:Car smelled like cigarettes. Drop-off could've been better.
Cons:they wouldn't rent me a car because i didn't have credit which is the stupidest thing because alot of people in the dont have one their service suck unlike enterprise has no issues they gt you a rental in 10 min no credit card as long you got debit or cash on you
Cons:When i arrived at 8:00 am at norwood MA location my reserved car wad mot available I was directed to Dedham MA location sched to open 1 hour later. At dedham office i was overcharged and informed that different locations have different charges When i was given the car it was filled with trash which i took some time cleaning that was odd since I was the first renter of that car when i got home my girlfriend found the car to be unacceptably trash strewn she noted that when she removed a container of apple juice from the back seat it spilled creating a sticky mess
Cons:Dirty vehicles and was not told about a $ 10 extension fee.
Pros:Convenient place to pick up the rental and the person checking me in was great.
Cons:The car only had half a tank but when I called they said not to worry and I just put in enough to get the tank back to where it was when I picked it up. There did seem to be a slight odor of cigarettes in the car.
Cons:Engine light came on day two and because most Hertz locations are closed or have modified hours, I stuck with car that had something wrong with it. Then, they over charge me for rental.
Pros:Drop off super easy and fast
Cons:Car reeked of cigarette smoke, long time waiting for it to be ready at pick up
Pros:Pickup was very pleasant - seemless.
Pros:Hertz representative was courteous and knowledgeable.
Cons:The car was not fully cleaned or fueled. I had to wait 10-15 minutes for them to fuel the tank.
Pros:The address of the Hertz location is wrong. They moved 6 months ago. The new location does not have running water, therefore, they don’t wash their cars. Plan on getting a car in need of a wash.
Pros:The car was new and clean
Cons:The pickup location was dirty/messy, and the associate working at the desk was pushy to purchase extras.