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5 locations in Vienna
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4,0 Mediocre
May 2021
Pros:
The drop off was not easy at all. Was able to pick a time slot to drop off the car at 6pm not knowing the location actually closed at 4pm. Staff did not tell us the procedures for the after hours drop off. My husband went all the way there, then had to come back and we had to call the Enterprise help line to have them tell us how to drop off the car after hours.Cons:
Communication with staff about drop off procedures especially after hours.9,6 Wonderful
May 2020
Pros:
Staff was friendly and despite my booking the wrong day, let me rent the same truck for the same price.Cons:
This is just all Enterprise Car Rental's in general, but they don't require the person returning the car to fill the gas tank to the top and just bring it back the way it was. I always find that harder to do.8,0 Very Good
Dec 2020
Pros:
I LOVED my rental, an expidition max. Delightful to drive.Cons:
The car wasn’t ready on time. Securing my rental investment loved a call the day before, to ensure that I did, in fact, want what I’d reserved. And then, when I arrived, on time for my rental, it wasn’t there, it wasn’t in transit, and I had to wait 1.5 hours to be transported to a different location to get a suitable vehicle.8,0 Very Good
Dec 2019
Pros:
Convenient location8,0 Very Good
Dec 2019
Pros:
Customer service2,0 Poor
Sep 2019
Cons:
Car was very dirty. Customer service was not good.One location in Vienna
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2,0 Poor
Jun 2020
Pros:
The staff was nice enough.Cons:
literally everything could have been better. The car we reserved wasn't there, so they told us they had to put us in a compact. We had a seven hour drive. At first, we got in the car since that was all they said they had. It was gross. The interior was grungy and the car had clearly been smoked in. Additionally, there were six or seven other vehicles sitting there that we could have chosen. We went back inside and asked why they weren't offered, and all they said was they'd give us six dollars off the rental. I told them to refund the trip and that we would go somewhere else. We ended up going to Avis a couple blocks away. Yes, it was more expensive, but I would rather pay more for what I want than less for the polar opposite of what I want or need.8,0 Very Good
Aug 2019
Pros:
staff was exceptionally helpful.Cons:
One soft tire. Should have been checked before releasing the car for hire.2,0 Poor
Jul 2019
Pros:
The staff called two hours before our scheduled vehicle pick up time to tell us they had no vehicle for us and no options. I’m not sure how we could have gotten a reservation confirmation, but no car. It put my wife and me in a terrible bind, and not a pleasant experience.Cons:
If they actually had a car for us, or had declined our reservation due to no available vehicle from the start.9,2 Wonderful
Apr 2019
Pros:
The staff was friendly and helpful, made it easy to pick up and drop off. Also liked the fact that I didn't have to go to the airport to get a rental, as well as its proximity to the Metro.Cons:
Gas tank was only 3/8 full, so had to make a stop for gas. Makes it easier starting with a full tank as well as when it is dropped off. Easier to fill it than figure out how much to add to get the 3/8.10,0 Wonderful
Apr 2018
Pros:
The service at this location was great. In and out in 5 minutes. The price for the minivan could not be beat.10,0 Wonderful
Jan 2018
Pros:
Gabriel is the Hertz representative. He did a tremendous job of answering all my questions and providing a rental car that served my family’s needs. I upgraded to a luxury SUV and Gabriel identified a car in his inventory that offered exactly the options I needed. My family was anxious to get on the road and Gabriel expertly got us on our way in a few minutes. Gabriel was wonderful2 locations in Vienna
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8,0 Very Good
May 2021
Cons:
Fuel consumption8,4 Very Good
Dec 2020
Pros:
convenience of kiosk locations.Cons:
pricing, windshield was dirty and couldn't be clean, was always streaky and precip stuck to all the mirrors and windows from overnight.6,0 Okay
Aug 2017
Pros:
The car was comfortable, clean, and fuel efficient. They gave me a ride to the Metro, but it's not close to the Metro.Cons:
I was charged another day for late return. I thought I had until noon, but I picked up at 10:48AM. The location was in the basement of the Marriott with only one man working and only a couple of cars. When I arrived to return, the office was closed while the one man working there was buying his lunch.8,8 Very Good
May 2017
Pros:
Got a brand new minivan. Service was kind and helpful.Cons:
The ezpass box was still open from the previous user so I was charged for tolls. I kept it open after the first one when I went through the full service line and it was automatically charged. Costs really climb with taxes or any added coverage.9,6 Wonderful
Apr 2017
Pros:
I liked the ease of Kayak finding me a rental in my price range. Then, the experience with Budget was great. The day before my reservation, I had to request that my dates be change, and the very nice person at Budget (the one in the local office) was very accomodating, even though her computer showed they were low on cars. Pick up and drop off were both easy, and the rental office (While small - this was at a local Sheraton hotel), was close to my home.10,0 Wonderful
Nov 2016
Pros:
He was very pleasant and helpful, he even gave me directions since I was driving to my sister's house and I usually fly. When I returned the car, he was just as efficient with the paperwork and even asked if I had a nice visit with my sister. I only regret that I didn't ask his name so that I could let the company know that they've got a great employee in that office! ThanksOne location in Vienna
One location in Vienna
Most popular car type | Full-size |
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