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Pros:The staff was very friendly and helpful
Pros:This has become my preferred off airport location to rent. Service has always been quick and the employees are always attentive to customers coming in, who has been helped and who is waiting. Have received a ride home without complaint. Folks get upset when their model isn't available or walk ins are turned away but this is the business. Make a reservation and you're in good hands.
Pros:Great team super efficient and knowledgeable. Great service.
Pros:Nice people who have their act together here. Always a pleasure.
Pros:Love these guys! Friendly, professional, and super efficient. I don't even bother comparing anymore when looking online; I know I'll be well taken care of here!
Cons:None whatsoever..this team (and this company) really has it together!
Pros:When I rent a car through Kayak, please be clear about WHERE the car is rented from. I get to the airport rental facility and find out that my reservation is for a different facility an hour away! Of course, to rent from the closer facility means MORE MONEY! This was the second time that mix up occurred.
Cons:Staff con on communited with us. Ran our credit card before without asking. Did not have the car we asked & confirmed. Will NOT use Budget again.
Cons:everything turned out great
Pros:staff person was friendly and ready car was in great condition
Cons:etoll/ez-pass was supposed to be off/deactivated but some cash tolls automatically appeared to be paid by the ez-pass system Now i will likely have to battle over these charges
Pros:the pick-up staff person was great car was in very good condition.
Cons:the etoll/ez-pass system was supposed to be deactivated/off but the cash lanes at some (not all) tolls still were paid by ez-pass. Now i will likely have to battle over these charges. Thus the LOW ratings.
Pros:Very personal and professional service. A great value!
Cons:All was good.
8,0 Very Good
Cons:the $10 fee charged for extending
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Pros:The staff was awesome from Springfield to BWI airport! Very organized, efficient and personable!
Cons:None--I love AVIS!
Pros:The car type.
Cons:Having a vehicle where I was sent to pick up, rather then showing up there and being sent to another because they didn’t have any atm. Not being overcharged 100$ when my pick up was supposed to be 107$ and was charged 200$. The vehicle was not clean inside or out trash and weed bags, giving the car a nasty weed smell. The gas tank was 3/4 full I returned it full. Over just not a good rent. I would like to be contacted about getting a refund or at least the amount I overpaid. I have pictures of what I was supposed to pay and bank statements of what I over paid.
Pros:Tried a local pick-up/drop-off at nearby hotel instead of airport. this turned out to be convenient and straight forward. Given a recent negative rental experience with another company, the terms and ease of doing business was appreciated. The mini-van we rented was in good condition and fit our 6 plus luggage.
Pros:The upgrade was a very nice car.
Cons:The car did not have a responder and the GPS directed me in very expensive restricted toll lanes.