Guest reviews
Overall rating
7,5
Good
Based on 16 reviews
Cleanliness
8,2
Comfort
8,0
Pick-up/Drop-off
7,1
Value for money
7,5
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
4
2
1
3
0
-
3,2
Cons: Staff con on communited with us. Ran our credit card before without asking. Did not have the car we asked & confirmed. Will NOT use Budget again.
review from
-
10,0
Pros: yes
Cons: everything turned out great
review from
-
10,0
Kia Soul part two
Pros: Easy to find location for drop off. Friendly staff. Good value for the money overall.
Cons: NA
review from
-
6,8
Pros: staff person was friendly and ready car was in great condition
Cons: etoll/ez-pass was supposed to be off/deactivated but some cash tolls automatically appeared to be paid by the ez-pass system Now i will likely have to battle over these charges
review from
-
6,0
Pros: the pick-up staff person was great car was in very good condition.
Cons: the etoll/ez-pass system was supposed to be deactivated/off but the cash lanes at some (not all) tolls still were paid by ez-pass. Now i will likely have to battle over these charges. Thus the LOW ratings.
review from
-
10,0
Convenient and Helpful
Pros: Very personal and professional service. A great value!
Cons: All was good.
review from
-
8,0
no issies
Pros: the receptionist
Cons: the $10 fee charged for extending
review from
-
9,2
Nice rental and friendly agent.
Pros: Nice clean new vehicle. Great location.
Cons: Only had one guy working the counter. Was stuck behind two other people that had issues. They could use someone to help the agent. He was doing everything.
review from
-
4,0
Pros: Location
Cons: Car was dirty and in need of maintenance.
review from
-
3,6
Pure car selection
Pros: Car was clean
Cons: No 12v power output. Small SUV. No option for choice even though I saw more than 5 different SUV's!!! Staff was very strict about the which car I can take in my category, it was the middle of the week and when I called they said that there are a few mid size SUV but when I got there they said: you're getting the Mazda CX-5 period! This car has no 12V socket for a phone charger and the BT speaker quality is awful! I don't understand why I couldn't pick another car in the same category or at least change cars once it's possible. My next review is on Yelp and google. I'll go with a more flexible company next time...
review from