Guest reviews
Overall rating
7,7
Good
Based on 14 reviews
Cleanliness
8,6
Comfort
8,0
Pickup/dropoff
7,3
Value for money
7,6
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
pick up the car
car was clean
great car
car available
car was great
drop off the car
picked up the car
great service
friendly staff
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10,0
Kia Soul part two
Pros: Easy to find location for drop off. Friendly staff. Good value for the money overall.
Cons: NA
review from
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6,8
Pros: staff person was friendly and ready car was in great condition
Cons: etoll/ez-pass was supposed to be off/deactivated but some cash tolls automatically appeared to be paid by the ez-pass system Now i will likely have to battle over these charges
review from
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6,0
Pros: the pick-up staff person was great car was in very good condition.
Cons: the etoll/ez-pass system was supposed to be deactivated/off but the cash lanes at some (not all) tolls still were paid by ez-pass. Now i will likely have to battle over these charges. Thus the LOW ratings.
review from
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10,0
Convenient and Helpful
Pros: Very personal and professional service. A great value!
Cons: All was good.
review from
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8,0
no issies
Pros: the receptionist
Cons: the $10 fee charged for extending
review from
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9,2
Nice rental and friendly agent.
Pros: Nice clean new vehicle. Great location.
Cons: Only had one guy working the counter. Was stuck behind two other people that had issues. They could use someone to help the agent. He was doing everything.
review from
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4,0
Pros: Location
Cons: Car was dirty and in need of maintenance.
review from
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3,6
Pure car selection
Pros: Car was clean
Cons: No 12v power output. Small SUV. No option for choice even though I saw more than 5 different SUV's!!! Staff was very strict about the which car I can take in my category, it was the middle of the week and when I called they said that there are a few mid size SUV but when I got there they said: you're getting the Mazda CX-5 period! This car has no 12V socket for a phone charger and the BT speaker quality is awful! I don't understand why I couldn't pick another car in the same category or at least change cars once it's possible. My next review is on Yelp and google. I'll go with a more flexible company next time...
review from
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10,0
Kia Soul part two
Pros: Easy to find location for drop off. Friendly staff. Good value for the money overall.
Cons: NA
review from
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10,0
Convenient and Helpful
Pros: Very personal and professional service. A great value!
Cons: All was good.
review from
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9,2
Nice rental and friendly agent.
Pros: Nice clean new vehicle. Great location.
Cons: Only had one guy working the counter. Was stuck behind two other people that had issues. They could use someone to help the agent. He was doing everything.
review from
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6,8
Pros: staff person was friendly and ready car was in great condition
Cons: etoll/ez-pass was supposed to be off/deactivated but some cash tolls automatically appeared to be paid by the ez-pass system Now i will likely have to battle over these charges
review from
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8,0
no issies
Pros: the receptionist
Cons: the $10 fee charged for extending
review from
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6,0
Pros: the pick-up staff person was great car was in very good condition.
Cons: the etoll/ez-pass system was supposed to be deactivated/off but the cash lanes at some (not all) tolls still were paid by ez-pass. Now i will likely have to battle over these charges. Thus the LOW ratings.
review from
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4,0
Pros: Location
Cons: Car was dirty and in need of maintenance.
review from
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3,6
Pure car selection
Pros: Car was clean
Cons: No 12v power output. Small SUV. No option for choice even though I saw more than 5 different SUV's!!! Staff was very strict about the which car I can take in my category, it was the middle of the week and when I called they said that there are a few mid size SUV but when I got there they said: you're getting the Mazda CX-5 period! This car has no 12V socket for a phone charger and the BT speaker quality is awful! I don't understand why I couldn't pick another car in the same category or at least change cars once it's possible. My next review is on Yelp and google. I'll go with a more flexible company next time...
review from
Other suppliers in Springfield scored
Where can I find Budget hire cars in Springfield?
6560 Loisdale Court, Budget car hire
Address
6560 Loisdale CourtPhone
+1 703 921 0666FAQs about hiring a car from Budget in Springfield
How many car hire locations does Budget have in Springfield?
Budget has 2 car hire locations in Springfield. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Dulles Intl Airport (IAD)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Budget have a car hire location at the airport: Reagan-National Airport (DCA)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes
