Santa Cruz Car Hire

Santa Cruz Car Hire

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Santa Cruz car hire information

Pick-up location Santa Cruz
Hire locations 5

Santa Cruz car hire reviews and directory

Rated no. 1
Best rated
8,3 Excellent (4 reviews)
1 location in Santa Cruz
Locations in Santa Cruz
630 Ocean Street
+1 831 423 1244
  • 8.5
  • 8.5
  • 8.5
  • 8.0
  • 8.0
Recent reviews
7,2 Good
Apr 12 2016
Pros: Small but workable.
Cons: The facility was cramped both inside and outside, and from the direction I approached, difficult to see as it was behind a much larger building and sign. I had to back up and maneuver to enter the very small driveway entrance. There was room to park the car once I entered, however. Not sure where to add that I felt the dropoff fee was excessive -- thus the lower rating on value for money.
8,0 Excellent
Aug 10 2016
Pros: Convenient location. Location was closed so just quickly dropped off the car, didn't interact with anyone so I don't have much to say or judge.
10,0 Excellent
Oct 24 2016
Pros: Easy to use and hassle free
8,0 Excellent
Apr 18 2017
Pros: Friendly staff - Easy process
Rated no. 2
7,4 Good (10 reviews)
2 locations in Santa Cruz
Locations in Santa Cruz
2724 Soquel Ave Ste A
+1 831 464 1900
919b Ocean St
+1 831 426 7799
  • 7.4
  • 8.0
  • 8.0
  • 6.8
  • 7.0
Recent reviews
10,0 Excellent
Oct 10 2017
Good deal
Pros: The guys there were great. Fantastic experience.
10,0 Excellent
Dec 5 2017
Pros: The had phenomenal customer service and I will definitely rent a car through Enterprise again.
2,0 Mediocre
Mar 18 2018
Cons: was overbooked and did not get a car
7,2 Good
Nov 25 2018
Cons: See above
9,6 Excellent
May 20 2019
Pros: Fast, easy pick up. Helpful staff.
4,0 Okay
Jun 16 2019
Pros: Car was fine. The guy at the counter was nice
Cons: The computers were down and I was charged an extra day of rental even though I returned the car on time. Customer service was extremely rude over email and refused to do anything to help. Overall very terrible experience.
10,0 Excellent
Mar 6 2017
As advertised
Pros: All staff were professional and on and the same page. I had interaction with 6 employees in the coarse of securing a car and returning it. They all appeared to enjoy their work, answered my questions courteously, thoughtfully and knowledgeably. Enterprise company policy is pretty straight forward with more consideration for their customers than all the other national rental agencies I have dealt with. I found Enterprise to be "As Advertised" Refreshing!
Cons: Limited hours on the weekend were more than made up for by the fact that I could change my contract without penalties.
2,0 Mediocre
Oct 7 2018
Allowed me to select a pickup time after they closed...
Cons: The online reservation system allowed me to pick up the rental at 12:00, but they close at 12pm on Saturdays. I received no notification That they would close. Usually you can pick up rental cars after your selected pickup time.
9,6 Excellent
Apr 2 2019
Pros: The drop-off was easy and I got upgraded to a bigger, very modern car.
Cons: When I arrived there,no cars were available, even though I had booked one online (already paid for the insurance).15 minutes later someone dropped off a car and I got it, so it all worked out. But make sure cars are on-hold there when renting them out in the future!
10,0 Excellent
Jun 16 2019
Pros: Great customer service from agent at counter. Very nice rental vehicle. Easy check in and easy return.
Cons: Everything was perfect
Rated no. 3
6,9 Good (22 reviews)
2 locations in Santa Cruz
Locations in Santa Cruz
132 Center Street
+1 831 423 0315
7000 Soquel Avenue
+1 831 462 0469
  • 6.3
  • 7.5
  • 7.3
  • 6.5
  • 7.0
Recent reviews
7,6 Good
Mar 27 2016
Manager was underwhelming.
Pros: Car was ready.
Cons: No personality, no banter, office smelly.
10,0 Excellent
Jan 18 2017
Pros: free satelite radio
9,2 Excellent
Apr 29 2017
Great staff
Pros: Super friendly staff
Cons: Car interior was a bit dirty
8,4 Excellent
May 24 2017
Good rental, disappointing added charges
Pros: The car was clean like new, very comfortable and got good mileage. Pick up was easy and the rate was affordable.
Cons: I didn't like being silently charged $20 extra for returning the rental late by one hour. Considering the daily rate was $30 this is excessive. As far as I could tell the lot was full of cars and there was minimal activity so the added charge seemed unnecessary. Even with that, the agent who finalized the charges did not mention it and left it up to me to review the bill and decipher why there was a larger than expected balance. Pretty unprofessional and this kind of nickel-and-diming will lead me to avoid this rental agency in the future.
2,8 Mediocre
Jun 22 2017
they did not honor the reservation because of an integration problem withyoursearch
Pros: nothing, they left me stranded. I had to go elsewhere because they where closed when I arrived for my reservation. there where people inside. they just looked at me thorough the window and made no move to help. they don't care I guess.
Cons: your computer made a reservation at a closed store, not impressed.
2,0 Mediocre
Jun 24 2017
Read fine print
Cons: I payed online with debit card. Couldn't actually pick up car without a credit card. Thus was in the fine print. I received no refund. If this had been made clear I would not have payed online
5,2 Okay
Jul 15 2017
Charged twice and super slow customer support
Pros: Good price until they charged twice
Cons: - Car had damage that was not on the vehicle inspection. I had to go back to the office to get it corrected. - We wanted to change drop off location. It was possible to change -good - but it took customer support about 40 minutes to figure out how -bad-. - As we changed location the rental got $70 more expensive and that is perfectly fine. What is not fine is that they did not charge the extra $70 at the change but the whole rental cost so I got charged twice.
2,0 Mediocre
Nov 21 2017
Completely ridiculous
Pros: Zero
Cons: I booked my car on Tuesday. When I showed up to pick up my car and get going on my trip that Friday morning, out of nowhere the Hertz sales rep said “I’m sorry, we can’t rent to you”. He couldn’t tell me why. Apparently I was on some list. So he gave me a phone number to call to find out why but no one would ever answer. Complete joke. I haven’t rented a car in years, have a clean legit license and I swear I’ve never rented from hertz ever. I’m also 45! So I was absolutely screwed THE MORNING OF my trip. So I called enterprise and got a car just fine, with zero issues. Maybe hertz could have prevented me from reserving a car with them BEFORE the day of my trip. Ridiculous, pathetic operation that added an enormous amount of anger and stress at the first phase of an exciting day. Way to go Hertz. Just like the title of their company, dealing with them certainly Hertz
8,8 Excellent
Mar 20 2018
Pros: Car was comfy nice and clean, drove nice and the people working were great
Cons: The first car I got something was wring with it, but they upgraded me and the other car was better for sure.
4,8 Okay
Apr 18 2018
kept my deposit and don't return my calls
Pros: the car itself was fine
Cons: the service is horrible, they do nothing for you
36 travellers who hired a car in Santa Cruz gave the car agency they used an average rating of 7,2

Car hire locations in Santa Cruz

When to book a hire car in Santa Cruz

Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days

Top tips for hiring a car in Santa Cruz

  • Book your car hire in Santa Cruz at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car in Santa Cruz

What is the best car hire agency in Santa Cruz?

Based on ratings and reviews from real users on KAYAK, the best car hire companies in Santa Cruz are Enterprise (8,5, 12827 reviews), Avis (7,6, 2254 reviews), and Hertz (7,4, 3881 reviews).

Which car hire agencies are at the airport: San Francisco Airport (SFO)?

The only car hire company onsite at San Francisco Airport is Alamo.

Which car hire companies will pick you up at the airport: San Francisco Airport (SFO)?

The only car hire company that offers shuttle or pick-up services from San Francisco Airport to off-airport locations is Alamo.

How can I find a car hire near me in Santa Cruz?

Take a look at our extensive car hire location map to find the best car hire deals near you.