|Pick-up location||Rowland Heights|
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Cons:They did not have the type of vehicle I reserved 2 weeks prior to picking up. Also I had to wait a long time even when I showed up at the appropriate time
8,0 Very Good
Pros:Staff where great and easy pick up and drop off
Cons:Truck wasn't very clean and had a hint of tobacco odor!
Pros:The vehicle was very comfortable with a smooth ride.
Cons:We waited for 2 hours for our vehicle. Our original vehicle was not available for whatever lie they told us. And we needed to upgrade to a more expensive car that was not in our budget but were forced to rent since we had Thanksgiving plans and were on a schedule. Personnel was friendly but we can see right threw there lies. Just be honest next time.
Pros:This review has nothing to do with Avis and everything to do with Kayak.
Cons:How was I allowed to make a car rental reservation with Avis when Avis had no cars available? Not only were there no cats available, the car that Kayak quoted me didn’t even exist in their system. I spent $55 in Uber rides to get to Avis and back home, without a car. Not only did my Kayak reservation not exist, I actually lost money. I asked Avis how this could be possible and they said they communicate their inventory to Kayak so there’s no reason why I was able to make a reservation for a non-existent car.
Pros:Very easy pick up and drop off. No lines!
Pros:Did what it could to help. Considerate. Fair.
Pros:Curteous and helpful
Pros:The car was nice and clean.
Cons:While the car was fine, the poor rating is for the lack of customer service that I experienced. The staff was (in particular Javier) is rude and very Unaccommodating. They made everything difficult for me as a customer. Every question or request was confrontational and was a “no” response. In the future, I will make sure to avoid Budget/Avis Diamond Bar for my rental needs. They have a 1 and a half star on Yelp, and I can totally understand why. Avoid Budget and Javier at all costs.