|Pick-up location||New Castle|
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Pros:Dropoff staff was helpful, once I found a place that was open.
Cons:Vehicle was not ready at pick up time. I left to eat and came back and they said it would be an hour or more longer wait for the type of vehicle I wanted (something fuel efficient) . They offered me a larger vehicle that I could take then, which accepted assuming it would be for the price I expected of ~$115 including fees&taxes. The employee did not mention an increased fee for the available vehical. I was badgered into paying an additional ~$23 for scratch protection. I did not look closely at the paperwork because I was in a rush by that point, so was upset to find when I stopped for fuel and checked the paperwork in my email and saw that I was charged $167, in addition to having a fuel cost higher than I had planned for. I except that I did agree to the scratch protection racket, though I was badgered into it, but I am angry about the additional ~$25 that I do not know the origin of. It is not worth my time to figure it out, since I am back home and back to work. It isn't even worth my time to go check the exact values for this rant rather than include approximate costs from memory. But I will avoid Enterprise and probably Kayak in the future. Unless you have an easy way of refunding the excessive costs without
Pros:Staff was very helpful!! Easy pick up and drop off!!
Cons:It was great!! No improvement needed!
8,8 Very Good
Pros:The car was fantastic. And I could return it locally. I wish I could have picked it up locally as well, but I got it nonetheless
Cons:I DID NOT KNOW I needed a credit card only to pick up my car at the airport. I have a debit/credit card and it was not accepted. I was almost stranded at the airport with no ride and no car to leave with. It was humiliating and horrible. Please do better of clarifying that rule.
Pros:Very nice experience!
8,4 Very Good
Pros:Staff was friendly, efficient, responsive and very helpful
Cons:Windows were very spotted and interior was pretty dirty so spent some time detailing the interior and windows after pick up before our trip. It is a tough time of year to keep things maintained. Let check in staff know just to make them aware and they were very responsive and made up for the issue though I asked for nothing. Will come back for next trip.
Pros:Friendly staff Easy pickup After-hours drop-off
Cons:Only negative is that they didn't have the car type I requested, so I got upgraded to an SUV. The SUV itself was very nice, but I was driving it a long way and wanted something with better gas mileage, that's why I requested a sedan.
Pros:Car was decent.
Cons:Car was dirty on inside and out. I understood they couldn’t wash it because it was cold but at least vacuum the dog hair and dirt from the inside. They made me wait an hour at check in or I was going to have to pay 160 dollars more. The car was sitting there the whole time.
Cons:I never got a rental. Apparently they were out of cars. Also the person that called to tell me that was very rude.