4.0 OkayApr 13 2021
The staff needs to be more understanding and hospitable to guest.
6.0 GoodSep 4 2019
Adriene C. at the drop off was very helpful. But by then- it was too late to recover the previous events1- waiting in a long line for over an hour to pick up a car is insane. The one guy said everyone called off and the could not replace their shifts- really? 2- when you call, you do not get a local person. I had questions about dropping off on a holiday and was told the location was OPEN.
6.8 GoodFeb 15 2019
Budget was great. The issue was I used your site to book and although I put in Ontario Airport, that’s not where my car was!! I ended up having to rent another car through them or take a cab from the airport to the location y’all booked my car at. Never again!!! Next time I’ll just book direct.Budget was great. The issue was I used your site to book and although I put in Ontario Airport, that’s not where my car was!! I ended up having to rent another car through them or take a cab from the airport to the location y’all booked my car at. Never again!!! Next time I’ll just book direct.
4.0 OkayJan 9 2019
The ease of pick-up and car return was fine. The young man at the counter when I returned the car was great.The older gentleman the director of Budget, Ontario CA needs customer care classes. He was not friendly, short bordering on rude, he charged me for rental insurance and I am sure he saw that I had taken it from the KAYAK vendor. So I paid both places? They need to refund my money for that charge. The outside part of this Budget does not have a place for renters parking and it is confessing entering the location.
2.0 MediocreJan 1 2018
Waited in line for 30 min to find out the car was booked at the wrong location. They had cars at the location I was at but wouldn’t honor the reservation I had since it was through Hotwire.
5.2 OkaySep 17 2017
Website misleadingI didn't have the option to choose a pick up time. The website didn't say the rental agency was not at the airport. Agency closed, unable to rent that day and had to rent from someone else for a day. HUGE inconvenience and expense. Read website info carefully.See above
4.4 OkayApr 24 2017
When I ask for a car at an airport, and you note a well-known rental car company at an address, how am I supposed to know that it is not the location I inquired about.? Went to the location I wanted, not realizing it was another location. They tried to assist but in the end I paid a lot more money than my reservation called for, and I got a lot smaller car.
2.8 MediocreFeb 6 2017
HORRIBLE EXPERIENCEWhen booking this car, I imported airport codes for both the pick-up and drop-off locations for the car. Apparently, when booking with a third party website (like Kayak) they will just automatically switch the locations for pick-up and drop-off to local rental locations based on price. At pick-up at the Ontario airport, I was alerted that my car was at a Budget 3.5 miles away and we had to go back to the airport and take a cab to the location. At drop-off (when I was in a hurry to catch a flight) I was alerted they could not receive the car because the drop-off was at a Budget 4 miles away. They said they could drive it over for a $300 fee. Instead I had to rush the car over to the location and take an Uber back to the airport and barely made my flight. They whole situation was extremely stressful and beyond annoying. I will not be booking with you again. If a customer enters AIRPORT CODES for pick-up and drop-off they should clearly be solidified as the only possible place for pick-up and drop-off.
7.6 GoodOct 24 2016
The people working there were very nice.The car smelt like someone had smoked in it before.
3.6 MediocreOct 11 2016
Very disappointedNothing except the carThey did not honor my price, saying I went to wrong place. They then tripled the price. I own a business and would never do that to a customer. Borders on criminal. Will never use Budget again. Wait at desk was 45 minutes. Car not ready for 30 minutes. Very poor service.