Pros: Easy everything at both ends; car (Mercedes SUV) was fabulous.Cons: Price :)
7.6 GoodAug 18 2020
Pros: The ladies that helped me were great. Friendly and professional.Cons: The car had two bad tires, was a bit smelly and needed a good cleaning
6.0 GoodOct 9 2018
Dirty Vehicle, never was cleaned before re-rentedPros: Good customer service during check-in processCons: The car was filthy. Never was cleaned. Food wrappers inside, mud/dirt and dust.
2.0 MediocreOct 13 2017
Cons: Total disaster. Waited 45 minutes at the rental location ... stayed until after closing and no one showed up. Sign said they were either picking up another passenger or at the airport. No indication when or if they would return. Don't really fault the local manager ... apparently they do not have sufficient staff to run the operation. Put the onus on Enterprise.
6.4 GoodAug 20 2017
Excellent customer service; ok car performancePros: Staff at both pickup and drop off locations were extremely nice.Cons: Car electrical features did not work, and staff did make me aware, so no fault of theirs.
10.0 ExcellentMay 21 2017
Great customer service and cars!Pros: Kim from the Moab location was extremely helpful and accommodating. She picked me up from my Lodging a couple of miles away in about 15mins after I called her. She was very efficient with paperwork and vehicle checkout. Last but not least she shared several touristy tips with me based on her local expertise. I wish all my rental experiences were similar.
3.6 MediocreApr 10 2017
Pros: They were supposed to be open and they weren't
8.4 ExcellentOct 20 2016
Pros: Friendly, no waitCons: Upgrade to larger car than desired