Guest reviews
Overall rating
7,2
Good
Based on 9 reviews
Cleanliness
7,1
Comfort
7,7
Pick-up/Drop-off
7,5
Value for money
6,4
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
2
1
1
1
1
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6,0
Dirty Vehicle, never was cleaned before re-rented
Pros: Good customer service during check-in process
Cons: The car was filthy. Never was cleaned. Food wrappers inside, mud/dirt and dust.
review from
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2,0
Cons: Total disaster. Waited 45 minutes at the rental location ... stayed until after closing and no one showed up. Sign said they were either picking up another passenger or at the airport. No indication when or if they would return. Don't really fault the local manager ... apparently they do not have sufficient staff to run the operation. Put the onus on Enterprise.
review from
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6,4
Excellent customer service; ok car performance
Pros: Staff at both pickup and drop off locations were extremely nice.
Cons: Car electrical features did not work, and staff did make me aware, so no fault of theirs.
review from
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10,0
Great customer service and cars!
Pros: Kim from the Moab location was extremely helpful and accommodating. She picked me up from my Lodging a couple of miles away in about 15mins after I called her. She was very efficient with paperwork and vehicle checkout. Last but not least she shared several touristy tips with me based on her local expertise. I wish all my rental experiences were similar.
review from
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3,6
Pros: They were supposed to be open and they weren't
review from
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8,4
Pros: Friendly, no wait
Cons: Upgrade to larger car than desired
review from