2.0 MediocreJul 11 2019
Cons: The company , despite showing multiple vehicles available , had nothing in stock when I arrived .
2.0 MediocreJun 14 2019
Pros: Staff was abusive, and would not honor the Kayak booking. Told me not to book with Kayak anymore as Enterprise does not honor the confirmation. I had to drive an hour out of town to get a rental car at the last minute. Then I had to pay $100 to drop it off in Collingwood. Won't book again.Cons: The worst service I've ever been subjected to. Not only would they not recognize the booking confirmation from Kayak but accused me of trying to trick them by using the Kayak third party booking service instead of calling directly. Ended up costing me 3x more due to last minute need for car.
10.0 ExcellentMar 1 2019
Pros: Staff was knowledgeable, quick, and helpful. Drop off was easy, and I was able to score a ride home. The car I had was clean, great on gas, and it had a sunroof. It just made my long drive that much more enjoyable.Cons: Honestly, the pick up and drop off was so easy, I can't think of anything else I would need.
10.0 ExcellentJul 30 2017
Pros: Helpful friendly service on both ends.
7.6 GoodJun 11 2017
Drop off location was closedCons: I had made arrangements to drop off the vehicle at a different location from where I rented it but when I got there at the arranged time it was closed. No one told me that it would be closed!
10.0 ExcellentSep 28 2016
Excellent - much better price than booking directlPros: Quick - car ready service was amazing- even dropped me off after I dropped off the car - I would use them againCons: Nothing - everything was excellent
10.0 ExcellentSep 22 2016
Excellent service with a smile ( the suits are a nPros: Excellent and quick service Everyone acts and looks very professional
2.0 MediocreSep 7 2016
MisinformationCons: We weren't told the office closed at noon and when we got there it was and we were unable to get our car. We called the 800 number but we're told there was nothing they could do to help us. We ended up renting from Avis who were very helpful but more expensive. Very bad communication. We were under Un the impression the car wouldn't be ready until noon
9.6 ExcellentSep 6 2016
Great service, great prices!Pros: I was super happy with the vehicle that we rented from this ERAC location. Because they didn't have any economy cars, we were upgraded and it was a nice ride!The rates were very good, too! I worked for an autobody shop before that did hundreds of thousands of dollars/month worth of rental vehicles with ERAC and the prices were pretty compairable. Also, the service was top notch. The lady behind the desk was super personable, knowledgeable, and super quick getting through the line up she had.Cons: I didn't love the hours. We were picking up/dropping off on Saturdays and they were only open 9-12 :(