Cons:The company , despite showing multiple vehicles available , had nothing in stock when I arrived .
Pros:Staff was abusive, and would not honor the Kayak booking. Told me not to book with Kayak anymore as Enterprise does not honor the confirmation. I had to drive an hour out of town to get a rental car at the last minute. Then I had to pay $100 to drop it off in Collingwood. Won't book again.
Cons:The worst service I've ever been subjected to. Not only would they not recognize the booking confirmation from Kayak but accused me of trying to trick them by using the Kayak third party booking service instead of calling directly. Ended up costing me 3x more due to last minute need for car.
Pros:Staff was knowledgeable, quick, and helpful. Drop off was easy, and I was able to score a ride home. The car I had was clean, great on gas, and it had a sunroof. It just made my long drive that much more enjoyable.
Cons:Honestly, the pick up and drop off was so easy, I can't think of anything else I would need.
Pros:Helpful friendly service on both ends.
Cons:I had made arrangements to drop off the vehicle at a different location from where I rented it but when I got there at the arranged time it was closed. No one told me that it would be closed!
Pros:Quick - car ready service was amazing- even dropped me off after I dropped off the car - I would use them again
Cons:Nothing - everything was excellent
Pros:- price was good - rental car was clean and drove well
Cons:- person returning the car was late, but no fault of the company. Had to wait for car to arrive and get cleaned
Pros:No added drop off fees!! VERY MUCH APPRECIATED