Marina del Rey Car Hire

Pros: Location great

Cons: Customer service was just okay. Drop off confusing with no instructions during off hours and phone line was never answered.

Cons: lost phone in car customer service was a JOKE Unreal Never Again

Disappointed

Pros: have rented cars more than 20 times, but thats the first at Hertz.

Strangest Car Experience

Pros: Dropping off at the hotel is a breeze, you hand it to the valet and go.

Cons: There were no cars available when I showed up, I had to wait for cars to be returned or to be shuttled over from another location. The car I ended up with was a level below what I paid for, but it was the only option available. I would rather take a lesser car than wait hours for a replacement.

Did not have the car I rented

Cons: I had a mini van booked for over a week. When I went to pick up my car they said "this city is completely sold out of mini vans". Why guarantee me a rental if you don't have one available for me? It really screwed up my plans. I was pretty devastated.