Pros:Julian at the Enterprise in Mt. Kisco was fantastic.
Pros:Originally I book an SUV because I needed the space but found out that type of vehicle doesn’t come with unlimited miles so I had to change it to a compact. But when I got there the lady found us a sedan that had just been turned in. Fortunately for us the sedan worked better. Great experience
Cons:Put unlimited miles on suvs.
Pros:Staff went out of their way to make sure we were pleased with the car we received. Would most definitely rent from them again!
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Cons:everything about pick up.. Car was scheduled to be picked up by 8 am....they don't opent till 9 am...they had no cars to rent. i was sent to danbury, an hour away. The Danbury office did not honor planned expenses. Would never use Hertz agaiin. They have become incompetent robbers.
Pros:the customer service rep at the Mohegan Lake location is fantastic. i've rented both Uhaul and Hertz from him, and he has been great every time.
Cons:The return sits is unussual since it is a UHAUL site which is not open to lafe and not easy to find since it moved with construntion