1.9 HorribleSep 22 2021
they called and told me that they didn't have any cars available, so I didn't rent a car, I was stuck without a car or any other alternative
2.0 MediocreApr 19 2021
The gentleman who helped check me in was professional and wanted to help me but still strong armed me into renting the car for 5 days even though I only needed it for 3 and there’s a drop box for this purpose. Furthermore, the car renter to me was old, dusty, and in need of service. Not at all what I was hoping for when renting a car on vacation for $300. Clinton at the Studio City location was very helpful and made the situation better and followed up with me fairly.A reservation line that answers phones after hours, clearer policies when booking as well as hours of operation at various locations, better vehicles available, better customer service...
10.0 ExcellentJun 15 2020
The car was great. And the employees are friendlyNothing
3.6 MediocreJun 10 2019
After booking and paying "in full" on the k a y a k website, I was told at the hertz location that because they were closed on Sundays and that was my return day, that I would have to pay for an additional day until they checked in the car on Monday.The rental agent was less than helpful, and when I requested a customer service #to file a formal complaint, he refused to provide it and told me to call the 3rd party site I booked with. K a y a k.
10.0 ExcellentMar 14 2019
Marlon provided excellent and fast service. I came to Hertz Redondo Beach for the good price, I'll continue to come back for the great service.Nothing
3.6 MediocreNov 15 2018
Bait and Switch1. The Manager Jimmy and rest of the Staff gave away my Prepaid Rental car. Sold it to someone else. This is theft. Apparently, both Hertz Corporate, all of its offices and specifically this particular Redondo Beach Location does this on permanent, regular basis. This comment is in most of the reviews. Second, this location does not care to clean the cars. Inside, outside dirty. Stains all over seats and floors. Reviews all say this and customers coming in and out of the store say this. Manager is being cheap and not spending the required labor hours and not hiring the necessary amount of employees to clean the cars. Also not doing required floors and seats shampoo between customers. The cleaning employees they do have are lazy and don't clean at all except half-vacuum. Employee Rodney engages in ongoing bate and switch behavior. You make an agreement with him and you arrive and he denies, refuses to honor, or significantly always to your detriment changes the agreement.
2.0 MediocreOct 8 2018
Never got carThey didn’t have my reservation. Had to pay in advance. Never got car. no Refund. Ugh.
2.0 MediocreApr 18 2018
Hour wait. Dirty carHour wait to get car when I was on time. Dirty vehicle. Employee filled out false survey giving themselves high ratings
2.0 MediocreAug 3 2017
Double chargedit droveI got double charged. Terrible customer service on phone and in person
2.0 MediocreApr 7 2017
When reserving a car online, it said the Hertz location was open until 6pm. I got there at 5:30, and no one was there. The hotel check in told me they close at 5pm. It needs to be changed online. So I went to a competitor and rented a car there.