Greenwood Car Hire

Pros: Pickup was easy. Nice staff.

Cons: The car was dirty when picked up. We usually receive a car that has been washed. They took extra money from us and we cant get an answer as to why. Been trying to get our money back for three days.

Never again

Pros: I ended up not picking up the car because I was afraid the total cost was going to be to much.

Cons: They kept wanting to add on different fees so the car was supp to only cost me 150.00 for 3 days but when I called about how much my total cost was going to be it was almost twice the 150.00 plus the person I spoke to had a thick accent and very hard to understand them. I ended up declining the car because I feared it would have ended up costing me to much and I am on a limited budget.

Hertz rental

Pros: The car was nice and served our purpose for the trip.

Cons: we had reserved a full size vehicle and when we went to pick it up they did not have one as someone did not return a car on time, so we settled for a mid size. They did give us a free tank of gas for our trouble and added a second driver for free as this normally has a steep charge. We also go hit with a large toll fee after the trip that was about $25.00 more than the actual tolls were as this is a fee they tack on to handle the tolls.

Customer Service

Cons: I prepaid for a 4 day rental, first mistake. Due to family emergency our plans changed. Branch manager would not try to work with the situation, even change to a 1 day rental. If you prepay, no chance for a refund. One reason I prepaid was to hopefully have an easy in and out transaction. Nope, car was not ready for the scheduled pickup time. 25 min. wait. Was offered an upgrade that was ready, for additional charge. Luckily with the change in plans I didn't travel far. When I went to refill fuel before returning the car, the access panel to the fuel tank would not open. Called the Road Side Assistance #, who was very courteous (Billy) was told he would take care of fuel charges. Returned to the branch told them about the issue. It took 2 people to open access panel, 1 to hold the release, 1 to pry open panel. I was traveling alone. Was then told I needed to go fill it up. This location is very convenient for me, but I will never use them again. VERY POOR.

Annoyed

Pros: Nothing

Cons: The service and unclear necessities to rent

Cons: The car had a bad transmission and the dealer wanted to argue that it was normal for the car to act that way. I couldn't use the Hertz for the planned trip and was forced to borrow my son's car, instead. My son take the car back to the dealer the next day in my absence, only to be told that because he was not the "Primary Driver", there would be no refund, but rather a "Voucher" for a future rental. Hmmmm.