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10,0
Pros: The drop off was very easy but mostly the stuff was really amazing - excellent professionals and polite! Also, we had a free upgrade because there wasn't any car of the category we had chosen.
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6,4
Cons: The people were not there at 4pm for pick up of the car
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8,4
Great car, room for improvement in pickup/dropoff
Pros: Car was great and made driving 4 hours with a full car comfortable and a good experience
Cons: Both at pick up and drop off, I had to wait 15 minutes for the representative to arrive at the office. Once personnel was there, it was a quick process, but definitely should not have to call someone to come unlock the door if it is within posted business hours.
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