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Cons:The pickup location I was issued was a branch that had been closed down. No-one contacted to update me with the new pickup location. I found out when I arrived at the closed branch and saw the posted sign. They did not want to refund my additional Uber ride to the new location
Pros:The staff was friendly.
Cons:They charge you for a full day although they close at 12 on Saturday and they're closed on Sundays. Also, they gave me a car that was filthy on the inside.
Pros:Car was fine; service at branch was fair.
Cons:I feel like I was mislead on the insurance option- Allianze is a terrible insurance company vs. Enterprise Insurance. I would no longer recommend Kayak.
Pros:Renting agency and car was ok. Kayak just made me buying an insurance that was worth nothing. I had to do another one at the agency. Just waist my money for nothing
Cons:See remark above
Pros:We are treated with courtesy and respect and all needs were met. They made every effort to match up the right car with us and are receptive to suggestions of how to do better. There was a courtesy car to drive us home and that man was excellent .
Cons:They were short handed on the weekend (Sat.) and the line was ten deep inside and outside early morning for pickup. I also didn't like that the man handing over the keys outside pushed us for insurance purchase when I hadn't done it on my online reservation.
Pros:Overall great, got upgraded for no charge & the price was excellent!
Cons:There is a lot of pressure on the salespeople to sell the insurance along with the car- I already had insurance and they really pressured me to get the next level up of insurance on the car.
8,0 Very Good
Pros:Vehicle selection is normally good.
Cons:Poor customer service.
Pros:I don't know the guys name, but the thin, Mediterranean looking guy with the buzz cut was great. Courteous, knowledgeable and best of all, fast! He cut to the chase while still being friendly and had us where we wanted to be (leaving) ASAP.
Pros:Good rate, no huge surcharge for airport drop-off, very good service near LAX for return
Cons:Writing on car window, attitude of rental agent in Tarzana
Pros:The car was clean
Cons:I supposted to pay 50 dollars but because I am not 21 yet I had to pay extra 49 dollars. Which in the receipt it didn't said under 21 fee. It just wrote extra service.