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Pros:The drop off went fine. When I told the agent that we turned the car into about our horrible experience picking up the car, he deducted $10 off of the remaining fees.
Cons:The pick up was the worst we have ever experienced. From the time that we arrived at the Thrifty counter until we were given the car, it was almost an hour. While we did receive a free upgrade, the wait was totally unacceptable. They gave us a coupon for 15% off of our NEXT Thrifty rental which probably should have just applied to the current rental.
8,0 Very Good
Pros:Checkout was easy, staff friendly
Cons:The car didn’t drive very well
Cons:Would not refund me even though I couldn't travel due to Covid-19!
Pros:Picking up from Cleveland Airport was confusing
Cons:If my car did not come with a complimentary ant colony. Ants were all over me and my things, distracting me while driving.
Cons:Too much $$$
Cons:Would not allow to leave lot without purchasing insurance. Nearly doubling the price from what was booked/reserved.
Pros:Staff was friendly.
Cons:Car was dirty on the outside and inside, very disappointing especially during Covid!
Pros:couldn't have asked for nicer staff. Both were so friendly and helpful.
Pros:Service great and cost very reasonable.
Cons:The car was given to me with only a half tank of gas. The car was dirty, and it wreaked if an overpowering smell of air freshener that gave me a headache. A nice natural clean fresh car smell would be much better. The air freshener made it feel cheap.
Pros:Price, car, dealing with them.
Pros:as always , the staff is very friendly and easy to work with. we always use this location when renting a car for travel
Cons:I cannot think of anything.
Pros:The location was convenient
Cons:They didn't have the vehicle that I reserved. In fact, they did not have ANY vehicles at all. They handed me Budget's 800 number for help. Turns out there were no vehicles within 50 miles. I had to scramble to find alternate transportation. I will not use online discount reservation service again
Pros:The car rented was well suited for our driving needs
Cons:Late acquisition, didnt have car when pickup was scheduled, tried to give us a smaller car when car ordered was not there, when car arrived it was filthy and in disrepair, sales person was personable and did what they could to remedy.
8,0 Very Good
Pros:Horrible staff and overall service
Cons:All of it.
Pros:Nadine, she is a peach
Cons:2nd time renting from Avis. Usually use Enterprise. Take like 15 minutes to pick up your car. 1st rental was ok baring the issue with picking the car up. This time the attendant again said she had a car in the bay and to give her 5 minutes. 15 minutes later she said she was upgrading me to a chevy impala. The vehicle had over 20 k miles, did not have the USB port I requested, had so many dings and scratches I had to take 10 pics to document. I decided that the vehicle was not worth the rate per the condition. I had made my reservation on Kayak 48 hours prev but the attendant said they had no other vehicle for me to rent. I ended up having to go to Enterprise and lucky they had a compact Fiat available... that was clean and only had 1k miles. Also Kayak.. the vendor that you contracted with for damage insurance charges for 2 day when the rental company charges you for 1 day... Kind of a racket.. Get a better vendor!
Pros:The process was great although I was a little concerned since I got the damage insurance through Kayak and Avis would not have that in their records - general concern since I've had rentals seem to accuse me of every problem with the car that wasn't identifiable on checkout.
Cons:Mileage (miles per gallon) was much lower than stated for the model (~20%)
Cons:Even though I booked it until 1st Jan 9 am. Hertz customer care told me I will be charged until 2nd Jan because they are closed on 1st. So they charge me until they reopen for business. Had to cancel my booking