MainStay Suites

The rooms themselves were quite clean and many rooms were spacious (mine was not spacious).

I was traveling with a party. We worked with the hotel to arrange rooms on the same floor months in advance. My room was reassigned at the last minute and to a much smaller room on a different floor. Additionally, many floors have extremely strong odors of Indian food. I like Indian food but I don't want to smell like it because I entered a hotel.

First room was not what we had booked: we asked for 2 queens, but received 1 queen. They had one remaining room, so they switched us, but the new room didn't have a working air conditioner. It was 80 degrees in the room and no one slept well. Knowing from the first room that there weren't any other rooms, we toughed it out, but we were all extremely tired for my son's college graduation the next day. I informed the person at the front desk, but all they did was apologize. They should have informed a manager to fix the problem and out of kindness, offer us a discount for our miserable night.

The front desk personnel were as nice as you could expect.

I was told when I checked in that the furniture in the hotel was being swapped out. I didn't realize that it ment I wouldn't have furniture for more than 24hrs. Waking up the first morning (with no furniture except a bed) I was met with a shower that didn't work. The front desk allowed me into a different room in order to get a shower, but now, there wasn't any hot water. I was now out of time, and had to get things done, so I was forced to get a freezing cold shower to stay on time. So let's review: Hotel needs. - warm comfortable environment = not met. A working shower = not met. Hot water = not met. Easing travel stress = not even close. So, everything that I look for in a travel hotel, was not even close to being met.