The Royal Cancun - All Suites Resort

Kukulcan Boulevard Km 4.5 Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 0100

Cheapest
rate per night

8,9

Excellent
based on 2 376 reviews
The Royal Cancun - All Suites Resort - Cancún, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
HomeAway R1 856
TripAdvisor R2 471
AMOMA.com R2 537
HomeAway
TripAdvisor
AMOMA.com

Good to know

Distance to city centre 4,8 km
Location rating 8,9
Nearest airport Cancun
Distance to airport 15,3 km

Rooms

Check-in
Check-out

Resort rooms

R2 471+

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R2 471 per night
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R2 719 per night
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R2 719 per night
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R2 739 per night
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R2 807 per night
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R2 892 per night
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R2 913 per night
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R2 994 per night
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R3 068 per night
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R3 151 per night
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R3 346 per night
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R4 085 per night
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R4 215 per night
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R4 337 per night
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R4 380 per night
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R4 671 per night
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R4 734 per night

Standard rooms

R3 214+

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R3 214 per night
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R3 214 per night
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R3 304 per night
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R6 040 per night

Reviews

Traveller rating

51
20
13
2
0

Time of year

Traveller type

Show reviews that mention

+
adults kids in 12 reviews
bar had a restaurant in 11 reviews
beach pool in 6 reviews
charged my credit card in 16 reviews
check in counter in 4 reviews
chicken sandwiches in 3 reviews
clean beach in 34 reviews
clean room in 5 reviews
flan in 1 review
food options in 6 reviews
friendly staff in 62 reviews
good food in 21 reviews
hominess in 3 reviews
isla mujeres in 5 reviews
need to pay extra in 17 reviews
older folks in 6 reviews
staff was very friendly in 59 reviews
timeshare in 9 reviews
years ago in 10 reviews
  • Excellent
    Aug 2019
    10,0

    It’s a beautiful and quieter resort. Great for families! We like the location as well, a short bus ride to Market 28 (Downtown Cancun), and we took a little walk in the park across the street. We had all inclusive package and really enjoyed it... the food is great! The staffs are friendly and helpful! We will stay here again next time we come to Cancun!

  • Excellent
    Jul 2019
    9,5

    Excellent location to visit the city of Cancun and also to reach the beaches and touristic places. The food is good, and the pool has a great family ambient. The staff very friendly.

    At the beginning there is not signs to get around until one is acquainted with the place.

  • Okay
    Jul 2019
    5,8

    THE ROOM is big enough for the family

    FOOD:not fresh,little choice

  • Good
    Jul 2019
    7,5

    Room was great! Ocean front very convenient and beautiful. Nice tennis court. The pool was wonderful!

    No service without the tip. And some staff had the nerve to say so... Beach was full of algae..limited place to swim however the water was calm and I was comfortable to let the kids swim without me holding their hands. No entertainment whatsoever

  • Good
    Jul 2019
    8,0

    It was a very quiet resort. We loved our room - it was spacious and the location was ideal (right next to the restaurant, pool, and beach). Most of the staff was very friendly and helpful. We liked that there were two pools, one of which was a bit more kid friendly. Pools were never packed. The beach was also quiet and we were never pushed to do a timeshare or buy anything from the few sellers walking along the beach every now and then. The seawater was calm - no waves.

    We were traveling Thursday to Monday, and weren't aware when we booked that we may have to switch rooms on Saturday as their timeshares start then. Sure enough, we had to switch. They did offer us a room at the very far end of the resort with a different view than we booked but we wouldn't have had to switch. Check-out was at 11, and they try to make sure you can check-in to your next room by 11:30, but that wasn't the case with us. You also have to be present during check-out/in. It felt like we wasted a good part of our day repacking and waiting for the bellboy to come (only came at noon), and for the switch and unpacking again. It was also harder to do as we had an infant and a toddler who nap from 11-2 and we were without a room. Some of the staff at the restaurants weren't friendly or very accommodating. You can either do the buffet or order from a menu. Most servers pretended there was no menu. It seems like they really did not want us to order from the menu. Room service and any orders took awhile to fulfill. Also, dishes never came as described. For instance the fruit platter was supposed to come with lime sorbet or yogurt/cottage cheese and granola and it never came with anything but fruit. We ordered cereal which was supposed to come with a banana and it didn't nor was there any replacement. And many more instances like this. It can get tiring eating at only two restaurants, especially when they typically serve the same food daily. I thought the point of an all-inclusive resort was that everything was included, but we had to be careful as certain items, especially at the restaurants, are not included and once again not every server would tell us. It was annoying to walk around constantly asking "Is this included?". The water at the beach was super shallow and was filled with a lot of seaweed. Near the seating, the sand was a bit dirty with litter.

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About

Overview

The Royal Cancun All Suites Resort offers a perfect hideaway for any guest. The beautiful Cancun hotel offers an all-inclusive plan or a European plan. The hotel boasts an environment of impeccable gardens and recently refurbished buildings that provide the aesthetic of an authentic, Mexican village. The design of the hotel is sure to delight any guests who yearn for a sunny beach and beautiful blue ocean waters. Also, the hotel is only 5 minutes away from the best shopping malls in the area for any guest to indulge in their shopping pleasure. The safe beach and shallow waters are ideal for families with young children, while free access is also provided for anyone wanting to experience some fun at Royal Cancun’s sister resort, The Royal Sands, which is only 10 minutes away. Royal Cancun All Suites Resort offers the finest accommodations for its guests. With 201 fully equipped villas, guests are offered a selection of rooms that can sleep up to 6 people per room. The suites feature a kitchen, living, and dining areas, as well as a private open terrace, complimentary WiFi, TV and DVD, telephone, fridge, microwave, and more. This Cancun hotel offers guests a number and wide selection of restaurants and bars to enjoy delicious meals and to kick back with a tasty, relaxing cocktail. There is also a children’s playground, a basketball court, tennis courts, and more recreational areas to keep any guest occupied and having a great time.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,9 Excellent

based on 2 376 reviews

10,0

Breakfast

9,2

Cleanliness

8,1

Value

7,7

Comfort

Things to know

  • Clean rooms
  • Nice building
  • Spacious rooms
  • Very quiet

Check in

16:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Kitchen/kitchenette
Fitness centre
Free Wi-Fi
ATM on-site
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Room service
Bicycle hire
Outdoor pool
Scuba diving
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Free parking
Playground
Storage available
Terrace/Patio
Massage
Laundry facilities
Spa
No smoking
Hairdryer
Safe
Babysitting/child care services (surcharge)
Pets not allowed
Outdoor tennis
Lift
Laundry service
Meeting/Banquet facilities
Express check out
Cable or satellite TV
Airport shuttle
Private beach
Designated smoking area

Photos

The Royal Cancun - All Suites Resort - Cancún - Building All photos (44)
The Royal Cancun - All Suites Resort - Cancún - Bar Bar (1)
The Royal Cancun - All Suites Resort - Cancún - Beach Beach (6)
The Royal Cancun - All Suites Resort - Cancún - Bedroom Bedroom (8)
The Royal Cancun - All Suites Resort - Cancún - Building Building (2)

Location

Most popular landmarks

  • Playa Langosta 295 m
  • Torre Escenica 0,5 km
  • Parroquia de Cristo Resucitado 0,9 km
  • Playa Tortugas 1,6 km
  • Cancun Golf Club at Pok Ta Pok 2,5 km
  • Playa Caracol 3,9 km

Getting around

Cancun 15,3 km
Playa Del Carmen 65,7 km

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