10.0
Pros:The agent was friendly and everything went smoothly.Reviewed Apr 25 2018
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2.0
Pros:NothingCons:Horrible customer serviceReviewed May 30 2017
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7.6
Pros:Friendly staff, decent carCons:We did not realize that insurance was not covered in the original price listed, so we had to make a last minute decision to include insurance and this doubled the cost. It was stressful to have to make that decision on short notice and the price was much higher than we would have even considered going in.Reviewed Feb 20 2016
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5.2
EXPENSIVEPros:It was really easy the dropoff procedureCons:I told in my reservation to return the car until 3 pm and aparently they had someone waiting for my car since noon.Reviewed Feb 9 2016
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6.0
Pros:Very easy to drive into the Oxnard airport to drop off car rental that we drove from Los Angeles.Cons:There was only one employee on staff so the service was a little slow but acceptable. The employee was very friendly and jovial.Reviewed Jan 29 2016
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4.0
Poor Customer Service in Oxnard, CA...disappointinPros:I can't really say that there was anything I liked about renting from Oxnard.Cons:I paid for an upgraded car but what I was offered was something not as nice as what I paid for. I also mentioned my last rental car with them had ants inside it. I had to drop it off after hours so no one could verify that I wasn't making this up. The guy told me I could pay more if I wanted a better car. Ok, fine. I paid a little more and got a choice of a few cars. He didn't tell me the car I picked wasn't prepped for rental yet. I was trying to catch a plane and yet I had to wait for the car. The guy kept telling me it'll be at the front door soon. He would't get me a different car. He should have given me the upgrade for free but I suppose it didn't cross his mind. That's too bad as I won't be using Budget in the future. I'm certain the company doesn't care if I never use them again, but I wanted other people to know my experience.Reviewed Nov 6 2015
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7.2
OverchargedCons:We were quoted $41.97 and overcharged at drop-off $56.68. Wondering why?? yes tank was full.Reviewed Oct 28 2015
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