Guest reviews
Overall rating
5,3
Okay
Based on 4 reviews
Cleanliness
5,5
Comfort
5,5
Pick-up/Drop-off
4,0
Value for money
5,5
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
1
1
0
0
2
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8,0
Pros: Drop-off was easy and super low-key. No hassle pick-up. Car was in good condition. Reasonable price.
Cons: Drop-off was intended for Labor Day (Sept 2) but the location (and every other location) was closed. I wasn't aware that I'd be unable to return the vehicle, and have yet to find out if Budget is going to charge us for the extra day despite no heads-up and no alternative drop-off options.
review from
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2,0
How can I trust this company again?
Cons: I called Friday afternoon and reserved a mini van for a 24 hour rental and scheduled a noon pick up on Saturday. I received a call at 10 am on Saturday morning from Budget saying they did not have my vehicle. I called customer service, and they found a rental 1/2 hour away in the opposite direction. After negotiating with C.R., they agreed to give me the van for the same price. But, it was too late to find a ride to pick it up. I was very upset.
review from
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2,0
Car reserved. Just kidding.
Cons: Reserved a car but was notified the day of my rental that there were no cars available. A rep apparently called to let me know AFTER my reservation time had passed but didn't leave a message. Fortunately, I called to make sure my car would be ready, at which point the rep just told me that they didn't have any cars and to call about store and provided no additional assistance. I spent an hour on the phone ensuring that the guaranteed price would be honored at another location and had to speak to 3 different customer service reps (some of whom were rude) and had to cover the cost of travel to another rental location at the last minute.
review from
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9,2
Pros: Upgraded for having to wait for my rental Good value
Cons: Office was closed when I arrived and I had to wait 20-30 minutes for someone to return
review from
Other suppliers in Mission Viejo scored
Where can I find Budget hire cars in Mission Viejo?
28570 Marguerite Parkway, Budget car hire
Address
28570 Marguerite ParkwayHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | 08:00 - 12:00 |