Guest reviews
Overall rating
4,4
Okay
Based on 3 reviews
Cleanliness
4,7
Comfort
4,7
Pickup/dropoff
3,3
Value for money
4,7
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
great car
car available
car was great
drop off the car
picked up the car
great service
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2,0
How can I trust this company again?
Cons: I called Friday afternoon and reserved a mini van for a 24 hour rental and scheduled a noon pick up on Saturday. I received a call at 10 am on Saturday morning from Budget saying they did not have my vehicle. I called customer service, and they found a rental 1/2 hour away in the opposite direction. After negotiating with C.R., they agreed to give me the van for the same price. But, it was too late to find a ride to pick it up. I was very upset.
review from
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2,0
Car reserved. Just kidding.
Cons: Reserved a car but was notified the day of my rental that there were no cars available. A rep apparently called to let me know AFTER my reservation time had passed but didn't leave a message. Fortunately, I called to make sure my car would be ready, at which point the rep just told me that they didn't have any cars and to call about store and provided no additional assistance. I spent an hour on the phone ensuring that the guaranteed price would be honored at another location and had to speak to 3 different customer service reps (some of whom were rude) and had to cover the cost of travel to another rental location at the last minute.
review from
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9,2
Pros: Upgraded for having to wait for my rental Good value
Cons: Office was closed when I arrived and I had to wait 20-30 minutes for someone to return
review from
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2,0
How can I trust this company again?
Cons: I called Friday afternoon and reserved a mini van for a 24 hour rental and scheduled a noon pick up on Saturday. I received a call at 10 am on Saturday morning from Budget saying they did not have my vehicle. I called customer service, and they found a rental 1/2 hour away in the opposite direction. After negotiating with C.R., they agreed to give me the van for the same price. But, it was too late to find a ride to pick it up. I was very upset.
review from
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2,0
Car reserved. Just kidding.
Cons: Reserved a car but was notified the day of my rental that there were no cars available. A rep apparently called to let me know AFTER my reservation time had passed but didn't leave a message. Fortunately, I called to make sure my car would be ready, at which point the rep just told me that they didn't have any cars and to call about store and provided no additional assistance. I spent an hour on the phone ensuring that the guaranteed price would be honored at another location and had to speak to 3 different customer service reps (some of whom were rude) and had to cover the cost of travel to another rental location at the last minute.
review from
Other suppliers in Mission Viejo scored
Where can I find Budget hire cars in Mission Viejo?
28570 Marguerite Parkway, Budget car hire
Address
28570 Marguerite ParkwayPhone
+1 949 347 0339FAQs about hiring a car from Budget in Mission Viejo
How many car hire locations does Budget have in Mission Viejo?
Budget has 1 car hire location in Mission Viejo. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Budget offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes
